JULIE STOVALL-LYLES

293 Briarbranch Terrace

Matteson, Illinois 60443
Cell (708) 890-3980
E-Mail: jl5ddc18@westpost.net
OBJECTIVE
Join a dynamic team producing quality work for the good of the company.
SUMMARY OF QUALIFICATIONS
Knowledge of Microsoft Office.
Hands-on professional with over twenty years of customer service experience.
Knowledge in the areas of account management, accounts payable /receivable and o
ffice management.
Proficient in the coordination of multiple projects from inception to completion
in a timely manner.
A seasoned team player, with a demonstrated ability to interact with individuals
on all levels.
EDUCATION
Bachelor Science Business Administration with concentration in Management
Cum Laude
HONORS
National Deans List
PROFESSIONAL EXPERIENCE
HomeChicks Cleaning Services, CEO
April 07 to Present
Interview and hiring of staff as needed
Train employees from inception to completion
Evaluations and inspections of employees work
Attend and participate in departmental staff meetings
Handle special requests or projects and perform other duties as assigned
Accounts payable and receivables
Inventory and order suppies as needed
Independent Insurance Producer
April 08 to Present
Life Insurance
Accident & Health
Long Term Care
Medicare Supplement
Fixed Annuities
Fire & Casualty
Elite Cartage Company, Sr. Administrative Assistant
September 07 to December 07
Entered daily customer billings
Collected Past Due Accounts
Pulled and entered checks
Monitored Revenue Ratios for Accounts Receivable
Verified Driver Payroll and Entry
Resolved Bank Deposits and Journal Entries
Developed action plans to improve customer service demands and communications
Spirit Trucking Company, Office Assistant
February 03 to April 07
Opened of the office in the absence of the General Manager
Answered the telephone/assisted customers and dispatch
Entered/Maintained driver logs, fuel, mileage and customer billings
Proofed mechanic daily time cards
Daily bank deposit reconciliation with follow-up to past dues
Verified storage/per diem bills
Check Into Cash of Illinois, Office Manager
July 01to February 03
Opened and closed the office daily
Deposited and collected all bank transactions
Coordinated weekly work schedules of subordinates
Approved and processed customer loans
Implemented new marketing tools
Processed weekly/monthly office close out reports
RPS Payroll Services, Banking Dept. Manager
January 00 to February 01
Directed the daily activities of all electronic ACH transmissions for our client
s direct deposits
EFTPS enrollments and client direct deposits.
Directed and developed the staff within the Banking/ACH department.
Managed the process of providing customer service support for internal departmen
ts and external clients regarding problems resolution with departments
Lead the process and planning toward departmental changes that united us toward
company goals
Participated in project/task teams devoted toward developing ongoing products/se
rvices according to company goals
Amp-Rite Electric Human Resources, Accounts Receivable
Administrator
March 99 to November 99
Set-up all new employees, processed and verified the company payroll
Maintained records of account receivable/payables, payroll and customer service
transactions
Prepared and recorded checks for direct deposit, unions, wage garnishments
Functioned as a liaison between employees and unions regarding permit renewals
Dun & Bradstreet Account Manager
June 96 to January 98
Structured and maintained collection files to ensure proper handling by attorney
firms though out the U.S.
Responsible for one of D & Bs most prestigious accounts receivables.
Monitored and reported all processes by attorneys including lawsuits, settlement
skip traces and counter claims
Utilized my knowledge of bankruptcy laws ands litigation processing
Functioned as liaison between the attorneys and 12 customer service reps in the
eastern region office
APL Land Transport Services, Customer Service Representatives, APT Assistant Rec
ruiting Administrator
March 91to May 96
Team leader for developing actions and implementing plans to improve customer se
rvice demands and communication.
Assisted recruiting manager in interviewing, screening applications and reviewin
g
Conducted telesales calls, tracking, scheduling and dispatching of deliveries to
draymen
Researched payroll discrepancies, auditing driver logbooks, set-up driver inspec
tions and drug testing
Processed drivers weekly payroll paperwork for 80 employees
Functioned as liaison between the shippers, consignees and beneficial owners of
all orders.