Ifeoma Iwuagwu

Home: 269 2703344 or 2697679893

ii5e2c68@westpost.net
OBJECTIVE:
To obtain a challenging position that utilizes my strong leadership analytical,
multitasking, problem solving and my effective communication and organizational
skills.
Qualifications
* Excellent and well written communication and oral skills
* Superior time management and negotiation skills.
* Detail oriented and proven ability to prioritize in an effective and timely m
anner.
* Excellent ability to multitask and handle a crisis as they arise on daily basi
s.
* Ability to work and interact in a huge and diverse audience.
* Over Five years of experience working in diverse retail sales and customer ser
vice environment.
* Maintained excellent customer service skills and a proven record as a top effe
ctive performer.
* Hardworking, energetic, and reliable; recognized for assuming additional respo
nsibilities.
* Excellent problem solver with strong strategic, analytical and reporting skill
s.
Professional Experience
MPI Research Mattawan, MI June 20
07- Nov 2009
Laboratory Animal Technician (Research)
* Proficient in the prosection and trimming for multiple laboratory animal speci
es.
* Performed vena cava blood collections on rodent
* Met daily production standards on a consistent basis
* Trained others on multiple laboratory functions
* Interpreted daily work schedule and carried out all tasks as assigned.
* Completed all assigned tasks in validated 100% of time.
* Good protocol interpretation skills
* Ability to work extended hours beyond normal work schedule
Meijer Inc Kalamazoo, MI
2002-2007
Customer Service Clerk/Representative
* Outstanding and proven ability to prioritize and Multitasks on daily basis
* Handle Crisis and Concerns from customers effectively
* Responded to inbound customer service calls in a fast-paced, high-volume call
environment.
* Built a rapport with customers and proposed different products and services ba
sed on their demands and accounts.
* Fully committed to providing the highest possible standards of customer servic
e and support.
* Proven ability to train, supervise and motivate, and evaluate customer service
representatives.
* People oriented; enjoy working directly with customers and the general public.
* Self-starter; can be depended on to complete a task under minimal supervision.
* Excellent organizational and oral communication skills
* Built a teamwork environment that encouraged hard work and collaboration.
* Ensured workflow efficiencies, customer service excellence, and quality assura
nce.
* Made recommendation for process improvements.
* Oversaw the implementation of organizational policies and procedures.
* Outstanding Performance with Customers and the general public to ensure a pr
oductive work environment.
* Created personal goals that consistently meet and exceeded quotas

Meijer Inc Kalamazoo, MI

2002-2007