LIN MANOWN

1714 Lakeview Road ~ Clearwater, FL 33756

803-397-5545
lm54594a@westpost.net
Office Manager ~ Financial/Benefit Administration Manager
Executive Administrative Assistant ~ Registrar

QUALIFICATIONS
Accomplished and detail-oriented Administrative Professional with extensive expe
rience in planning, organizing, and overseeing all aspects of the work system in
diverse environments, including the medical, legal, educational, insurance, and
advertising fields. Solid management experience with ability to coordinate, pri
oritize, delegate, and teach. Outstanding ability to develop correct and efficie
nt methods, procedures, and policies through careful observation of the work pro
cesses. Problem solver with a talent for identifying cost-saving and technical i
mprovement opportunities. Very proficient with client billing, accounts receivab
le/payable, benefit management, contract negotiation, collections, Human Resourc
es, payroll, taxes, 401K administration, office maintenance and relocation. Exce
llent communication, customer-relation, monitoring, follow-up, and problem/confl
ict resolution skills. Proficient in Microsoft Office.
SELECTED CAREER ACCOMPLISHMENTS
Mckay, Cauthen, Settana & Stubley:
* Established cost-cutting measures, including setting up a business hub to redu
ce individual desktop printer usage, saving $20,000 annually; printing letterhea
d in-house, saving $4,000 annually; and obtaining free printer maintenance throu
gh exclusive toner purchase.
* Improved staff and client support and service, transitioning to secure offsite
backup system, changing telecommunications systems and provider to prevent recu
rring downtime at no additional cost, introducing wireless internet, and establi
shing document shredding system.
* Managed every facet of relocating firm twice in four years without interruptio
n to firm operation.
Ellis and Paige:
* Researched and changed telecommunications provider, reducing costs by 50% annu
ally.

PROFESSIONAL EXPERIENCE
MCKAY, CAUTHEN, SETTANA & STUBLEY, PA, Columbia, SC, 2005-2010
Office Manager
* Managed daily operations of legal firm (10 attorneys, 23 total staff); communi
cated with firm partners regarding daily operations, policies, procedures, and p
ersonnel issues; informed staff about firm policies.
* Supervised six direct reports, including the receptionist, billing manager, an
d courier staff.
* Managed receivables, payables, collections, Human Resources, insurance renewal
s, bi-weekly payroll, quarterly payroll taxes, and 401K administration; supervis
ed client billing.
* Reconciled neglected accounts receivable, a two-year process; produced firm's
first employee policy and procedure manual.
* Created and set up filing systems for accounts payable, client contracts, and
Human Resources; nightly remote backup; accounting system to assist with billing
soft costs; PTO tracking system; and reporting system to allow partners to rece
ive daily production information.
* Negotiated employee insurance coverage, operational contracts for mailing equi
pment, copiers, janitorial services, landscaping, and security.
* Introduced employee supplemental insurance; educated staff on 401K eligibility
and process.
* Coordinated building and fire inspections for business license; ordered all su
pplies.
* Oversaw office relocation moving firm twice in four years.
BARBARA BRENNAN SCHOOL OF HEALING, Boca Raton, FL, 2002-2005
Registrar
* Managed general education program; oversaw program policy and procedure develo
pment.
* Assisted in initial development and institution of the general education progr
am, including:
o Co-developing the online general education program; managing all aspects of te
leconferencing.
o Developing follow-up procedures to register for upcoming courses.
o Working with online course provider (National Atlantic University) to establis
h a reporting program to monitor student attendance and class performance.
o Contracting with book distributor for required textbooks and establishing a vi
rtual bookstore.
o Developing a process for students to sell or exchange textbooks to other stude
nts.
o Establishing a proctor program for proctor-required mid-term and/or final exam
s.
* Managed and performed all registrar-related activities, including the followin
g primary tasks:
o Counseling prospective and current students about course content and schedule
management.
o Registering students for upcoming semesters; assisting in preparation of appli
cation for private college state licensure for undergraduate degree program.
o Monitoring semester enrollment to determine required number of classes per cou
rse; monitoring course semester structure to increase student productivity; moni
toring class start requirements.
o Preparing student transcripts; producing student transcripts, as requested; tr
acking student graduation requirements with relation to previous school transcri
pts.
o Reviewing and comparing course curriculum with regard to ability to transfer p
revious credits for degree program; updating, organizing, and distributing cours
e textbook requirements.
o Gathering mid-term and final grades for each course and distributing informati
on.
o Acting as student advocate, assisting with personal or course-related difficul
ties.
* Managed virtual bookstore; managed bridge line teleconferences.
ELLIS & PAIGE, INC., Tampa, FL, 2000-2002
Financial Administrator/Office Manager
* Managed office activities, accounts receivable and payable, and Human Resource
s; provided monthly financial reports to principals.
* Established new business relationships; established and maintained relationshi
ps with vendors; interacted with clients regarding advertising needs.
* Tracked hours for monthly client billing; ran draft of monthly billing, made c
hanges and corrections, ran final monthly billing.
* Handled incoming payments and bank deposits; monitored accounts receivable, ha
ndling collection efforts; balanced accounts and closed books on monthly basis.
* Maintained PTO record and assembled payroll information for bi-weekly processi
ng; monitored payroll reports for correct record keeping.
NORTHWESTERN MUTUAL FINANCIAL NETWORK, Tampa, FL, 1999-2000
Administrative Assistant
* Managed client services, setting up and maintaining client files and updating
records.
* Coordinated agent's schedule; implemented applications for insurance and inves
tments.
* Ordered medical examinations and managed receipt of records.
* Provided information to clients and prospective clients about insurance produc
ts; interacted daily with clients regarding their needs, required documentation,
and upcoming meetings.

TECHNICAL SKILLS
Software Applications: Microsoft Word, Excel, Office Outlook, Outlook Express, P
CLaw, Time Matters, Explorer, Advertising software, proprietary software (databa
se and accounting), ACT
Operating Systems: Windows

Computer Training:
* ACT
* Microsoft Word
* Microsoft Excel
* Microsoft Access
* Microsoft Office Outlook
* Microsoft Outlook Express
* Microsoft PowerPoint