Farmington Hills, MI 48331 Home: (248) 848-1096 Cell: (248) 798-0261 mk61b9fa@westpost.net
ACCOUNT MANAGER SALES REPRESENTATIVE
Highly motivated, and results-driven sales professional with over five years of sales experience focused on automotive and information technology industries. S elf-motivated with demonstrated ability to execute operational excellence to ens ure strategic sales goals are consistently met, delivered on time, within budget and scope. Creative salesmanship exemplified to understand and analyze industr y dynamics to ensure a high level of customer satisfaction is obtained by identi fying customers needs, maintaining and establishing new business relationships, and effectively communicating industry products, services and developments. Exc eptional communication and negotiation skills to understand and convey complex p roduct information. Demonstrated ability to take initiative to successfully con tribute to companys goals and objectives for continued growth, and profitability . CORE COMPETENCIES: Account/Vendor Management Team Leadership & Motivation Pricing/RFQ Budget and Policy Administration Strategic Sales & Market Analysis Communication and Negotiation Relationship Management Business Development Sales Growth & Profitability Training and Development Needs Assessment & Identification Business to Business Sales Organization & Time Management Conflict Management PROFESSIONAL EXPERIENCE: EDS Pontiac, MI (Aug 2009 Nov 2009) Information Technology, Data Processing and Preparation Services SALES REPRESENTATIVE Contract Sales Representative for current and new customer accounts. Managed projects an d participated on cross-functional teams as key contributor. Continuously revie wed and implemented process improvements, including streamlining work processes to improve efficiency. Managed order-processing, vendor negotiations, prepared quotes for potential customers and maintained all quote documentation with accur ate pricing and configurations. Demonstrated technical and product knowledge fo r organizations products to perform customer presentations. Worked with departm ental and cross-functional work groups, (IT, Purchasing, Marketing) to assure th e customers and vendors were kept current on companys solutions, products and se rvices to ensure alignment with company goals and objectives Accomplishments: Successful in settling aging accounts receivables to collect $134,000 from GM Partnered with sales and marketing business units to assist with the development and roll out of pre-packaged products and services Harman International Automotive, Novi, MI (Jan 2009 May 2009) Manufacturer of audio and infotainment systems SALES REPORTING ANALYST - Contract Responsible for supporting the transition of financial processes from various Ha rman locations to the Financial Shared Services Center. Provided required timed reports for daily metrics, recommended and implemented process improvements to reduce costs, and improve efficiency. Assisted Sales and accounting with proces sing invoices, training staff, and working with auditors for Sarbanes-Oxley comp liance. Collaborated with customers to manage order processing, vendor negotiati ons and provide support to the sales and marketing team Accomplishments: Resolved 95% of customer short pay issues Implemented corporate working instructions to process vendor and customer invoic es in SAP. Provided development and training to analysts on procedure. Monitor ed and implemented corrective action for process improvement initiatives, which resulted in a 98% reduction of duplicate invoice payments.
Kostal of America, Inc., Novi, MI (Nov 2006 Feb 2008)
Manufacturer of electronic, electromechanical and mechatronic products PRICING AND PROJECT SALES ANALYST Maintained sales pricing data in SAP by effectively communicating and updating t he customer, manufacturing plants, accounting and purchasing departments on cust omer price changes from new or modified commercial agreements, blanket purchase orders, annual givebacks or engineering changes Tracked, managed and drove financial recovery from customers for non-production, parts, tooling, and engineering changes. Established relationships of integrit y and trust with internal and external customers Representative for companys products at trade shows and marketing events to incr ease market penetration, identify new business opportunities and advise program management of market trends and competitive activity Accomplishments: Collaborated with sales and suppliers to resolve and reduce blocked purchasing i nvoices by 78% Robert Bosch Corporation, Farmington Hills, MI (Jan 2001 Aug 2006) Manufacturer of automotive technology, consumer goods and industrial technology products SALES ACCOUNT MANAGER AC Chassis Business Unit Responsible for maintenance and enhancement of Nissan Platform for brake foundat ion and actuation products (calipers, rotors, drum brakes, park brakes and maste r cylinders/boosters). Established close contact with all relevant customer purc hasing, engineering, quality and manufacturing personnel to gain their assistanc e in the maintenance of current business and development of new business. Trave led to manufacturing plants to support the customer, resolve quality, tooling, p roduct launch or component shortage issues and to support the develop of new opp ortunities Accomplishments: Promoted from Sales Coordinator to Account Manager based on work performance, cu stomer service and product knowledge Worked with customer and suppliers to resolve 92% of tooling and sample invoice issues to collect $431,000 EDUCATION Master of Business Administration (MBA) Walsh College, Novi, MI Bachelor of Science Business Administration (BSBA) University of Detroit- Mercy, Detroit MI MILITARY United States Navy Telecommunications Specialist SBI Secret Clearance (Inactive) Anarctica Sea Duty COMPUTER SKILLS Microsoft Office, MS Word, Excel, PowerPoint, Access, Lotus Notes, SAP, AS400, O racle, JD Edwards, Visio, PeopleSoft, WorkFlows, SharePoint, QAD, Legacy, IMDS, QuickBooks PROFESSIONAL DEVELOPMENT: Society of Automotive Engineers, ISO/TS16949, Dale Carnegie, Effective Sales and Negotiation, TOPS (Team Oriented Problem Solving) PPAP, QS-9000/TS16949, Kaizen
PROFESSIONAL ASSOCIATIONS/VOLUNTEER PROGRAMS:
Womens Republican Club of Bloomfield Hills Economic Club Volunteer for Westland Lighthouse Homeless Shelter Volunteer for COTS Womens Shelter, Plymouth MI Volunteer for Haven House Pontiac, MI