MONICA L.

HANCOCK
6815 Ashland Forest Dr. Houston, TX 77088 E-Mail: mh623c90@westpost.net
(281) 820-9338 (Home) (832) 443-1931 (Cell)

OBJECTIVE
Seeking a position with an organization that will provide continuing responsibil
ity and growth while challenging my acquired skills and knowledge.

EDUCATION
Pursued BS, Business Administration, 1977-1982 AAS, Civil Engineering Techn
ology, 1989
University of Houston - Houston, Texas (71 credits completed) Houston Com
munity College - Houston, Texas

TECHNICAL SKILLS
Microsoft Office XP Professional QuickBooks Financial Software L
otus Notes for Windows
LAN and Mainframe Applications TransEnergy/GMS Accounting System DARTplus
and DARTmtp Systems

PROFESSIONAL EXPERIENCE
CUSTOM CREATIONS by MONICA - Houston, Texas Interior Decorator / Self-Emplo
yed (1999-Present)
Duties include:
Designing of custom draperies, window treatments, bedding, and accessories for a
large client base, high end furniture stores such as Cantoni and Noel Furniture
, and other interior designers.
Sales of custom blinds, shades, and shutters as a Priority Dealer thru Gulf Coas
t Window Coverings which manufacturers Hunter Douglas window fashions.
Advising clients on other decorating services which involve upholstery, slipcove
rs, flooring, area rugs, counter tops, wall coverings, paint color selections, c
ustom closets, space planning, and interior room makeovers.
Coordinating and supervising installation of custom soft and hard window coverin
gs for residential and commercial clients and other interior designers.
Purchasing decorating materials and supplies through various vendors and respons
ible for account receivables and account payables.
ADT FIRE & SECURITY - Houston, Texas Residential Sales Representative (2004
-2008)
Duties included:
Sales of reactivation services and products associated with electronic security,
while maintaining assigned sales quotas.
Identification of prospects utilizing creative lead -generating techniques.
Sales presentations and preparation of proposals to prospects.
Identification of positive features and advantages of our products and services
over those of the competition.
Follow-up with prospects and preparation of final contracts for signature.
Processing of work orders and completion of all paperwork in accordance with app
roved and standardized procedures and post installation follow-up.
Generation of referrals.

DYNEGY MARKETING & TRADE - Houston, Texas Gas Scheduler / Marketing Operations
(1998 - 1999)
Duties included:
Scheduling, nominating, confirming and allocating natural gas on various pipelin
es for suppliers and marketers.
Input and maintenance of accurate transportation rates and approval of transport
ation invoices for payment. Confirming of scheduled volumes.
Input of market/supply information into the Gas Scheduling System to insure nom
ination accuracy.
Monitoring of daily cumulative imbalances, storage balances, and communication o
f any pipeline issues concerning pipeline construction outages and pipeline cons
traints to the Gas Traders in the marketing group.
KINDER MORGAN INC. - Houston, Texas (Formerly KN Energy, Midcon Texas Pipeline,
Natural Gas Pipeline, United Texas Transmission)
KN ENERGY / MIDCON TEXAS PIPELINE - Contract Operations Analyst (1997 - 1998)
Duties included:
Coordination of the nomination, confirmation, scheduling and allocation activity
of gas supply sources within the DARTmtp system for various pipelines and marke
ting companies.
Provision of the level of injections and withdrawals by calculating real-time st
orage capacities in the Markham Storage Facilities.
Maintenance of Operational Balance Agreements (OBA).
Coordination of operational issues affecting gas flow, operator/producer and/or
the pipeline interconnects.
Scheduling of payback of gas volume imbalances.
NATURAL GAS PIPELINE - Transportation Operations Analyst (1993 - 1997)
Duties included:
Scheduling and monitoring gas transported for transportation customers and revie
wing nominations entries made by transportation and storage customers within the
DART plus system.
Communicating confirmation volumes, monitoring contract paths for imbalances, ne
gotiating contract imbalance issues and scheduling payback of gas volume imbalan
ces.
Assisting in pipeline scheduling and curtailment reporting, and maintaining and
updating the Electronic Bulletin Board information within the DART plus system.
NATURAL GAS PIPELINE - Technical Development Analyst (1993)
Duties included:
Negotiating and executing predetermined allocation agreements (PDA's) which assi
sted pipeline companies to allocated imbalances among shippers and/or suppliers.
Resolving problems associated with unscheduled delivery of gas (UDOG) and relate
d volume and transportation reconciliation issues, by coordinating the gas produ
ction and delivery from gas suppliers.
UNITED TEXAS TRANSMISSION - Facilities Management Analyst (1984-1993)
Duties included:
Coordinating and maintaining the technical integrity of the Engineering departme
nt's Facilities Data Systems for design, regulatory compliance, system safety, a
nd facility inspection reporting.
Preparing work orders, project completion reports, inventory exhibits, and depre
ciation studies for sales and/or acquisitions of company facilities and assisted
plant accounting in determining and supporting construction project expenditure
s.
Preparing and generating Annual Reports to the Railroad Commission of Texas for
governmental reporting.