PHILLIS R.

SCHILLER
Director, Member Education / Engagement Manager / Wellness Coach /
Presenter / Supervisor - Health Insurance / Training / Operations /
Customer Service / Business Owner / Insurance Broker
Educational Outreach / Relationship Manager / Motivational Leadership / Interact
ive Training Style / Promoter / Entertainer / High Energy Performer / Resourcefu
l Business Solutions / Growth Management / Customer Satisfaction
Passionate and engaging speaker who enjoys a natural ability to promote company
products and services.
Has the power to deliver company message with an emotional force that moves the
audience to new ways of thinking and/or behaving. In-depth knowledge of health
insurance and wellness programs.
Areas of Expertise / Key Skills
Interpersonal Skills * Team Building * Consistent Leadership * Dynamic Speaker *
Recruiting/Coaching
Creative Problem Solving * Meeting Demanding Objectives and Deadlines * Customer
Focused

Career Summary
Health at Work Chicago, IL
Director, Member Education 2009-2010
Lead and facilitated a wellness program throughout two of the largest school dis
tricts in Colorado; Douglas County School District and 27J Brighton, Colorado.
Demonstrated leadership in finding opportunities in bringing people together wit
h a common wellness goal in mind.
* Doubled wellness engagement rate in a three-month period.
* Worked with school board members and insurance committee members to create a l
ivable mission toward health and wellness in the district.
* Instrumental in constructing messaging and designing educational web tools to
assist members.

The Vitality Group (Formerly Destiny Health) Chicago, IL

Vitality Engagement Manager 2008-2009
Serve as key liaison between employer groups and Destiny Health to actively prom
ote and engage nationwide clients in the Vitality Wellness program. Facilitate
the distribution of key communications on all aspects of Vitality Wellness and a
ctively seek opportunities for raising awareness of Vitality. Present the conc
ept of Vitality Wellness during the sales process to help facilitate an increase
in business. Develop and coordinate Vitality employer worksite programs, such
as Vitality Checks and Fitness Assessments with key Vitality partners. Serve as
lead Vitality Engagement Manager training and mentoring other wellness coaches.
* Helped grow Destiny's wellness-based, Vitality plan membership from 0 to 55,00
0+
* Led 30 teleconferences/webinars to assist Champs with the ongoing mission of e
ducating their employees on wellness

Destiny Health
Vitality Coach 2001- 2008
Joined the start-up, United States subsidiary of a successful international heal
th and wellness plan provider. Creation and set-up of all functional areas as p
art of the start up operation as related to member education and wellness. Dev
eloped and implemented workflow process. Identified system enhancements to redu
ce errors. Established, wrote and implemented policies and procedures for areas
 of responsibility. Maintained relationships with outside vendors. Worked clos
ely with distribution system. Created Vitality Champion program to ensure conce
pt continuity within client companies. Organized health screenings and health/w
ellness fairs to promote fitness.
* Grew Champion Program from 0 to 120 champs nationwide
* STAR AWARD recipient for providing the highest level of service to brokers and
members
* Wrote 26 weekly health and wellness reminders
* Traveled extensively to open up new markets
Hallmark Services Corporation Aurora, IL
Supervisor, Customer Service 1996-2001
Supervised customer service reps, trainer, auditor and clerical staff for Blue C
ross/Blue Shield individual and 2-9 small group. Handled all aspects of telepho
ne inquiries through to resolution for Claims and Membership. Provided coaching
to develop job skills and increase performance. Acted as an external liaison w
ith Blue Cross/Blue Shield corporate office marketing reps, top agents and provi
ders. Acted as internal liaison with Underwriting, Underwriting Information Syst
ems and the Executive Inquiry Unit. Diligently identified and resolved customer
problems with excellent turnaround times to ensure superior customer service. U
pdated and implemented customer service policies and procedures, hiring/firing,
development of staff, audits, and maintaining performance levels set by corporat
e office.
* Successfully handled 1200 calls per day
* Established Learn At Lunch sessions to reinforce customer service reps
* Covered unit manager's position during six-month vacancy
* Developed training program for new employees resulting in an increase in team
quality
Cookie Factory Bakery Chicago, IL
Manager/Owner 1978-1996
Managed all administrative operations for a small business. Interviewed, hired/
fired, trained, and managed a culturally diverse staff. Negotiated leasing cont
racts and coordinated purchasing and planning activities.
* Received 100% Store Operations Appraisal from Parent Company 1994
* Recognized for highest percent of increase in specialty category for 1993 and
1994
Education and Professional Development
Bachelor of Arts (B.A.) Organizational Communication, North Central College, Nap
erville, Illinois, 1996; Magna Cum Laude
Attended International Customer Service Association Seminar, 1997
Attended World Conference/Customer Service Management Seminar, 1998
Attended Perrone-Ambrose Management Training, 1999-2001
Isead Training Seminar, Paris, France, 2008
National Exercise Training Association, 2008
Certified Wellness Program Director, National Institute of Wellness & WebMD, 200
9
Illinois Health and Accident Insurance Broker, 2010
References available upon request