Lezley Ann Howell

1938 Garden Rd. #187

Pearland, TX 77581
832-230-1371
cell 832-967-3694
E-mail: lh63ad8c@westpost.net
SUMMARY
As a calm, friendly and well-spoken administrative office professional, I can sk
illfully deal with clients/vendors/patients face-to-face or over the phone. I w
ork well with individuals who are upset or confused, and I always receive high '
customer satisfaction' ratings. I have over 10 years of experience performing g
eneral office duties as described below. In addition, I am detail-oriented, hig
hly motivated, and willing to learn new skills.
SKILLS/EXPERIENCE
Computer literate Administrative Office Customer Service
Microsoft Word Entering orders/quotations Customer Follow Up
Microsoft Excel Posting data/receipts Incoming/Outgoing Calls
Microsoft Outlook/email Fax/Copier/Filing Problem Solving
Internet Multi Line phone Sales Follow Up
SAP Receptionist Order Tracking.
Other custom software Vendor communications High Volume Call Center

OBJECTIVE
I am looking for a full time permanent position that allows me to use my skills
and experience to contribute to my employer's success.
WORK EXPERIENCE:
Title: Administrative Office Clerk - Temporary Positions
March 2009-Present
I am currently working temporary assignments while searching for full time perma
nent employment
* Administrative office tasks
* Answering phones
* Customer service
* Computer entry
* Filing, faxing, and copying
Title: Administrative Office Clerk - Temporary Position
September 2008-March 2009
Employer: American Gear and Supply
* Administrative office tasks
* Entered quotes and job orders
* Customer service
* Vendor communications
* Used Microsoft Word and Excel
Title: Administrative Office Clerk - Temporary Position
July 2007-September 2008
Employer: Emmaus Group
* Administrative office tasks
* Receptionist duties
* Computer entry
* Filing, faxing, and copying

Title: Welcome Center Attendant

October 2006-July 2007
Employer: M.D. Anderson Cancer Center -
* Welcome Center duties
* Answered incoming calls from patients, providers and medical staff
* Dispatched calls based on policy
* Handled code calls, after hours calls, etc.
Title: Various Temporary Positions
December 2005 to October 2006
Worked temporary assignments while searching for full time permanent employment
* Administrative office tasks
* Answering phones
* Customer service
* Computer entry
* Filing, faxing, and copying
Title - Facilities Maintenance and Support Representative/Client Services-Shell
Oil
December 2003 - December 2005
Employer: Pitney Bowes.
* Scheduled Facilities maintenance
* Processed of office moves
* Handled work orders
* Arranged for telephone, electrical and network installations
* Entered all facilities information and tracking into SAP.
Title: Customer Service/Call Center Representative - Electrical Utility
January 2002-December 2003
Employer: Reliant Electric/Houston Community Call Center
* High volume call center
* Assisted with new orders and helped resolve service/installation and billing p
roblems
* Logged the calls into a trouble tracking system, using SAP
EDUCATION:
1994-1997 Attended Gary Job Corps, San Marcos, Texas, specializing in Business O
ffice Services
1997 Received GED