LUIS (LOU) MIRANDA

San Diego, CA 92130

(858) 204-3660 lm64143e@westpost.net
PROFILE
Seasoned and accomplished senior level manager, with 25+ year career in Quality
Management and Customer Service. Proven record in Project and Work Controls, Q
uality management, manufacturing, operations, scheduling, purchasing, logistics
and customer service. Demonstrated ability to develop and manage multiple proje
cts in a fast paced environment. Strong executive presence coupled with excelle
nt presentation skills. Entrepreneurial spirit, team motivator with keen sense
of urgency. Excellent staff management skills. High energy, aggressive. Solid
leadership, vision, strategy and analytical skills.
Key Areas of Experience
Quality Management
ISO 9001 & AS 9100 Quality Implementation
Supplier and Internal Quality Audit
Shipping, Receiving, In-Process and Final Inspection
Sales Management
Pricing and policies for domestic and import customers
Recommend product based on customer needs
Develop and support sales force
Manufacturing Management
Materials Sourcing and Management
Production Planning and Control, MRP
Business Development Management
Customer Development and Communications
Proposal Preparation and Pricing Analysis
Program Management
New Business Development
Multiple Program Command and Control
Financial and Budget Management
Corporate Management
Strategic and Tactical Planning
Organizational Restructuring
Management Systems, Policies and Procedures
EXPERIENCE
Spectrum Concepts, Inc., Carlsbad, CA 2001 - Present
Leading designer, manufacturer and distributor of media storage to OEM furniture
manufacturers
Quality Manager, Operations, Scheduling, Purchasing, Customer Service, Sales And
Marketing.
Oversee all scheduling and order entry for both domestic and overseas orders.
Schedule all supplier activity in support of JIT delivery.
Create and maintain quality requirements for domestic and overseas suppliers.
Qualify and approve domestic and international suppliers and ensured quality le
vels maintained.
Initiate and maintain supplier and internal corrective actions, overview CA Boa
rd.
Hire and support sales team of 15 across USA.
Travel to and support six (6) markets annually, confer with existing and newly
acquired customers.
Plant Manager for corporate headquarters, including all manufacturing, safety,
OSHA, quality, shipping/receiving and purchasing.
Establish competitive transportation in support of domestic and international w
arehousing.
Implement and maintain labor and material levels, budgets and inventory
Establish and maintain training records of all employees.
Oversee all procurement and purchasing and directly resolved all customer issue
s.
Project Manager for all CEO-directed projects.
Establish and maintain domestic as well as overseas warehousing in support of c
ustomer needs.
Co-Mack Technology, Inc., Vista, CA 1994 - 2001
Manufacturer of custom plastic injection molding, 120 employees, $25M annual rev
enues
Vice President - Quality & Customer Service.
Managed all aspects of quality systems, customer service, molding/manufacturing,
scheduling and purchasing, including staffing, budgeting and goal setting; plan
, promote, and organize quality and reliability training activities; interface w
ith customers on quality/scheduling and manufacturing issues. Implement, mainta
in and monitor ISO 9001-1994 Quality System; supervise semi-annual ISO audit and
quarterly UL audits.
Maintained staffing levels, initiated employee reviews and recommended annual s
alary increases.
Initiated annual objectives for employee improvements and advancements.
Implemented program to recycle and reprocess excess materials, manufactured sam
ples, and communicated with customers to gain approval for its use. Saved over
$500K annually.
Renegotiated with employee staffing agency to supply employees at reduced wage
structure, with 25% cost savings and increased benefits
Developed an inventory of color chips for the Airline Industry created by the m
aterial supplier and approved by the customer. Reject rate to less than 1% in 1s
t quarter, a savings of $250K annually.
Established Statistical Process Controls (SPC) that enabled process improvement
and validated a reduction in inspections to our customers. Saved over $220K ann
ually in labor cost alone.
General Dynamics Corporation - Convair Division, San Diego, CA 1979 - 1993
Aerospace manufacturer, 15,000 employees, leader in defense, missile, space and
commercial airline products
Manager of Quality, Program and Engineering Departments.
Planned and coordinated quality control programs designed to insure continuous p
roduction of products consistent with established standards; formulated and main
tained quality control objectives and supervised workers engaged in plant functi
ons, such as inspection and testing to insure continuous quality control over ma
terials and production facilities. Managed Quality Engineering and Quality Audi
t departments.
Assisted VP and Director of Quality in managing various programs requiring perf
ormance/budget improvements.
Quality Manager for following programs: DC-10/MD-11, Tomahawk Cruise Missiles,
Atlas Centaur, Space Shuttle, TEL/LCC Vertical Missile Launch.
Participated in annual employee reviews and wage adjustments.
Created process improvement teams to review process flow of parts received and
mandated inspection requirements. Result: Flow through receiving inspection red
uced from an avg of 11 days to only 2.
Participated in process improvement team that trained manufacturing personnel t
o perform quality inspection tasks. Result: Cut overhead for cost of quality as
surance 47% across entire division.
Designed an audit program that encompassed all aspects which reduce/eliminate n
eed to perform redundant audits. Result: Saved over $500K annually.
Initiated inspection plans that performed final assembly inspection on station
prior to moving to next assembly. Result: Reduced 1,000 man-hours every 8 days
for each ship set.
EDUCATION / TRAINING
National University
Continuing Education, Business Administration
George T. Baker Aviation School: FAA Certificate of Quality Control and Quality
Assurance, NDT Certification
US Navy: Supervisory Training, Airframe Structures, Aviation Hydraulics
General Dynamics Convair: Supervisory/Manager Training, Non-Destructive Testin
g Level ll, (Dye Penetrate, Magnetic Particle), Welding Inspection, Corrective A
ction Process Improvement Team, JIT, Team Building, Safety Training, ANSIY14.5 D
imensional Tolerance
Co-Mack Technology: ISO-9001-1984 Standards, Lead Auditor Training, Corrective
and Preventive Action Team Lead, Safety Training Classes, Forklift Operator/Trai
ner Certification
PROFESSIONAL AFFILIATIONS
Member, American Society of Non-Destructive Testing, American Society of Quality
Control (ASQ)