Larry W.

Boucher
4619 SE 128th Avenue
Portland, OR 97236
971.221.3808
lb6487f2@westpost.net

Summary of Skills and Personal Strengths

* Extensive hands-on experience with Windows XP and Windows 2000 operating syste
ms.
* Extensive application scripting using Novell ConsoleOne and AdminStudio.
* Extensive Change Management experience.
* Extensive Application Support skills.
* Experienced with Microsoft Server 2000 and 2003 configuration and maintenance.
* Proficient with Active Directory.
* Proficient with the Citrix Metaframe environment.
* Supervisory skills. Four years Desktop Engineering Team Lead
* Strong PC and Server hardware build and configuration skills.
* Self-motivated with excellent oral and written communication skills.
* Strong conceptual and organizational skills, innovative, good judgment.
* Quick learner, diligent, thorough, flexible, strong leader.
Employment Highlights
Dell Deployment Technical Lead
Peak Systems
May 20th 2010 - May 28th 2010
* Supervised Deployment Technicians.
* Troubleshot deployment issues with Technicians.
* Escalated issues to Dell Deployment Support Center.
* Worked with Dell and onsite Support staff to ensure customer satisfaction.
* Updated work orders to completed status.
* Supervised Technicians in the wipe disc and packing process for old equipment
offsite shipping.
Independent Consultant
January 2008 to Present
* Performed Desktop Support for small to medium size businesses.
* Consulted Schwabe Williamson and Wyatt on application deployment techniques an
d possible alternatives.
* Small business and private sector system hardware and software upgrades.
* Small businesses and private sector installation of printers, scanners, and fa
x machines.
* Small business and private sector hardware and software troubleshooting and re
pair.
Senior Systems Administrator
Regence Blue Cross Blue Shield, Portland, OR
April 1998 - December 2007

* Tested new and upgraded software for quality assurance.

* Worked with business units to configure, test, pilot and deploy applications i
n accordance with Regence standards.
* Worked extensively with the Change Management team to create over three hundre
d change requests and create self populating change requests for desktop changes
.
* Third level support working with the Help Desk, other IT departments and the e
nd customer to isolate and correct desktop application and operating system issu
es.
* Created and deployed automated install scripts to Regence employees using Nove
ll Servers, Novell ConsoleOne, AdminStudio, Active Directory and LanDesk deploym
ent tools in an NT Domain.
* Installed, configured, tested and deployed applications on Citrix servers for
special groups where applications were not compatible with existing desktop appl
ications but were vital to business units. Had full administrative rights to th
e Citrix environment.
* Installed SQL Client on Citrix Server for use with the FAMS (Fraud and Managem
ent Abuse) application. Worked with the Oracle DBA Team to trouble shoot, upgra
ded or repair numerous SQL Client issues.
* Created and tested with the customer a Visual Basic desktop menu system for Re
flections end users.
* Interfaced with staff and other IT departments to solve complicated applicatio
n and desktop issues.
* Worked with the Network Team to configure the client desktops for use in the W
AN environment with TCP/IP.
* Worked with the Desktop Team to created standard Windows 2000 and Windows XP d
esktop configuration and installations.
* Kept application licensing within proper limits. Purchased additional licenses
and provided customer support for a number of applications of which I was produ
ct coordinator.
* Worked with business units and co-workers to configure standard desktop images
.

Contractor - The Regence Group

Manpower Professional Services
November 1996 - April 1998
* Application scripting and deployment.
* Worked with other contractors and full time employees, deploying Lotus Notes R
egence wide.
* Worked the initial Lotus Notes Help Desk troubleshooting Lotus Notes issues an
d deploying Lotus Notes fixes. Assisted employees with the general and advanced
features of Lotus Notes.
Consultant
Synergy Consulting Inc.
April 1996 - November 1996

* Met with IT staff from various local businesses to discuss PC, Server and appl
ication needs. Work with clients to order, assemble, configure and deploy Serve
r, PC desktops and applications.
* Ordered, configured, installed hardware and software upgrades, and assigned ri
ghts on Compaq servers running Microsoft NT4 Server OS.
* Ordered, configured, and deployed various PC types running Microsoft NT4 OS.

PC Technician
Unisys - Bonneville Power Administration
September 1991 - April 1996
* Configured PC hardware and Peripherals then deployed to Bonneville personnel.
* Troubleshot PC hardware and software issues, network connectivity issues and g
eneral user issues.
* Configured and supported Microsoft NT4 Desktop OS and Microsoft NT4 servers fo
r application deployment servers.
* Configured software applications for standard software deployment to assigned
employees. Deployed software to application servers and assigned rights to the
various applications.
* Third level support for software applications, Windows NT4 desktop OS, and ass
isted the Hardware Deployment Team with difficult hardware software configuratio
n issues.

References
Available upon request.