SHANNON M.

COLLINS
551 Carlysle Drive, # 9
Clarendon Hills, IL 60514
(630) 215-7845
sc64f2dc@westpost.net

OVERVIEW
Highly organized professional with a keen understanding of daily office operatio
ns. Goal oriented contributor meeting business objectives and troubleshooting t
o resolve problems effectively. Excellent communication skills both verbal and
written with an emphasis in training others to be self -reliant in daily tasks.

PROFESSIONAL EXPERIENCE
QUANTUM PROFESSIONAL SERVICES, Warrenville, IL 2009 - Present
Administrative Assistant - Prepared mailings, filing and individual insurance en
rollment.
Customer Service - Answered customer phone calls and inquiries, maintained distr
ibutor information and order entry, organized special projects as necessary.
Website Administrator - Set-up client website access through the company intrane
t.
Website Training- Trained on step-by-step web page set-up.

SCHOOL ASSOCIATION FOR SPECIAL EDUCATION IN DUPAGE (SASED) Naperville, IL Ju

ly, 2009
Teachers Aide
* Assisted the teacher with the activities of a low incidence special education
pre-school classroom.
IPC INDUSTRIES, Glendale Heights, IL 2007 - 2009
(Manufacturer/Distributor of large hydraulic construction hammers and compactors
)
Sales Coordinator
* Provided daily reports on all pending sales orders to the President, Vice Pres
ident and sales staff to ensure that the orders are shipped out in a timely mann
er.
* Reconciled PO's received and invoices processed to the database daily.
* Managed literature and give-away inventories.
* Requested and audited credit reports for potential new customers.
* Responsible for inventorying all demo and consignment hammers to make sure tha
t they are returned to the company in a timely manner.
* Coordinated the mailing and distribution of promotions and literature to the s
alesmen, manufacturers' representatives and customers.
* Performed special projects (i.e. logo on hats, pricing handouts, give-away ite
ms, etc.) as needed each year to prepare for the ARA show.
* Processed and shipped packages via UPS.
* Ordered all office supplies.
* Answered phone and took meeting notes.
COBRA ELECTRONICS, Chicago, IL 2005 - 2007
(Electronics manufacturer that focuses on navigation systems and communication p
roducts)
Sales Operations Coordinator
* Coordinated the processing, allocation and printing of all literature and samp
le orders and ensure that all orders are put through the system and shipped in a
timely manner. Also responsible for checking and coordinating inventory with M
arketing Services on all spec sheets.
* Coordinated and communicated status on all new pending accounts with Manager,
Sales Operations and Regional Sales Manager(s), including following up with the
sales reps and Customer Financial Services to ensure timely set up.
* Tracked and maintained spreadsheet for incoming products. Met with the Purcha
sing Department bi-weekly for updates. Communicated those updates to the Sales
Operations Department.
* Responsible for customer and confidential data files, updating and maintaining
buyer names and addresses, the representatives address listing and our e-mail a
nd fax lists.
* Provided daily checks of all purchase orders and purchase order changes for co
rrect totals, quantities, etc. and compare to daily booking reports. Filed and
copied booking reports, along with all supporting documentation to the customer
files and to the Customer Financial Services Department.
* Coordinated the mailing and distribution of promotions, newsletters, samples,
literature, bulletins, program letters, etc. for Regional Sales Managers and cus
tomers as required.
* Processed and audited expense reports for the VP of the department.
* Performed special projects, as required, to assist department and the Company
in achieving its goals and objectives.
VEDIOR NORTH AMERICA, Chicago, IL 2004 - 2005
(Staffing Firm geared toward placing professionals in employment around the worl
d)
Staffing Coordinator
* Set up pre-selected contractors to be payrolled at one of our clients, Accentu
re.
* Collected information regarding the pre-selected contractor for the position t
o be filled, such as the contractor's name and phone number, the start/end date
of the contract, pay/bill rate, job title and the job location.
* Contacted the contractor to introduce Vedior NA, policies, Vedior's processes,
benefits and myself and to discuss and verify all info received.
* Confirmed Contractor Set-up with Accenture - confirm that Contractor has agree
d to the payrolling of this position at the set pay rate, start/end date and job
location.
* Submitted Contractor to Accenture online time-keeping system/ARIBA.
* Confirmed all completed paperwork was faxed in by contractor and informed cont
ractor to mail originals.
* Entered Contractor information into database, E-Pink.
* Faxed completed paperwork to the payroll department.
* Worked along with payroll to ensure that timecards and expenses were submitted
and paid.
* Followed up with Accenture rep to find out if contract was going to be extende
d or finished.
GENERAL STAR MANAGEMENT, Chicago, IL 1999 - 2003
(Reinsurance Company that provides Excess insurance for Primary, Property, Casua
lty, Auto, and Medical Malpractice)
Administrative Assistant/Underwriting (2002 - 2003)
* Assisted two remote underwriters in the Casualty and Auto department by Regist
ering, drafting, mailing, and endorsing insurance policies.
* Trained new underwriter assistants in required procedures and processes.
* Verified the Daily Premium figure balanced against released policies for all f
ive U.S. offices.
* Prepared State and Federal Motor Carrier filings for insured's that owned truc
king companies.
* Provided phone assistance as needed for the receptionist.
Imaging Coordinator (1999 - 2002)
* Distributed imaged documents to appropriate Underwriter Assistant, Marketing A
ssistant, and/or Underwriter for further processing.
* Set up new and renewal policy submissions for review by Underwriters.
* Wrote the employee training manual for Imaging Coordinators clearly communicat
ing all necessary processes and procedures.
* Trained new Imaging Coordinators all required procedures.
* Organized all working files for greater efficiency and purged old files when n
o longer needed.
* Provided phone assistance as needed for the receptionist.
EDUCATION
DePaul University, Chicago, IL
Bachelor of Arts; Anticipated completion Fall 2010
COMPUTER EXPERIENCE
ARIBA, SAP, Sharepoint, Lotus-Approach, GroupWise, Word, Excel, Access, Viewstar
, Genserve, and AS400