Kevin Terence klein

11502 Timberbrook Drive * Waldorf, Md 20601

301.645.0137
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SUMMARY OF skills
Over ten years of Management and Administrative experience with an
emphasis in Business Start Up, Problem Solving and Team Building.

experience
2003 - 2009 Servpro of Charles County White Plains, MD
Servpro of Oxon Hill
Floor Trends
GENERAL MANAGER
Oversaw daily operations with little oversight from owner
Scheduled, prepared and guided crews and office staff
Established customer pricing
Negotiated with insurance adjusters and homeowners
Engineered and provided written estimates for work
Developed and maintained relationships with insurance agents and adjusters as
well as homeowners
Remained on-call (24 hours) for emergency customer support
Coordinated funding for corporate advertising and royalties
Researched and facilitated targeted marketing to local customers
Calculated payroll and posted wages
Reviewed accuracy of accounts payable and receivable
Insured company adherence to regulations as set forth by the Environmental
Protection Agency (EPA) and International Institute of Cleaning and Restorati
on Contractors (IICRC)
Maintained Material Safety Data Sheets (MSDS) and employee safety training
Requisitioned and issued inventory and avoided waste including chemicals, s
upplies and equipment
Organized and facilitated compliance with standard operating procedures and
work practices
Resolved complaints from customers and employees
Formulated and administered company policies and strategic long range goals

2003 - 2003 Abbey Carpet and Floors White Plains, MD

SALES REPRESENTATIVE
Sales and customer relations
Composed and delivered advertising literature
Created estimates, sales forms and all technical paperwork
Initiated and maintained relationships with manufacturers representatives and in
stallers

1997 - 2003 EMS Technologies, Inc. Crofton, MD

EXECUTIVE ASSISTANT TO VICE PRESIDENT
Excelled in customer relations and support
Performed engineering, bid coordination and technical sales support
Chosen from entire staff (over 150 employees) to fill this position (began as el
ectrical laborer, electrical apprentice and bid coordinator)

1994 - 1997 Medi-Rents and Sales Clinton/Baltimore, MD

OPERATIONS SUPERVISOR

1991 - 1994 Truland Electric Patuxent River, MD

Gaithersburg Electric Gaithersburg, MD
ELECTRICAL LABORER

Education
February 2005 Water Remediation Technician (WRT) Certification through the Ins
titute of Inspection, Cleaning and Restoration Contractors (IICRC)
September 2007 Mold Remediation Certification MRT) through the IOC
Electrical Certification and Licensing through Associated Builders and Contracto
rs (ABC), State of Maryland and Department of Labor, Licensing and Regulations (
DLLR)
Maryland Journeyman Electrician through Associated Builders and Contractors (AB
C) Four year curriculum completed with 4.0 GPA
1986 - 1988 Two full years of classes at College of Southern Maryland (CSM),
Business Administration and General Studies

ADDITIONAL
References Available Upon Request