BETH B.

RALLS
611 Lewis Road, Apt A (484)684-7908
King of Prussia, PA 19406 br658990@westpost.net
SUMMARY
Experienced HUMAN SERVICES PROFESSIONAL with expertise in elder care, gastrointe
stinal, HIV and other health issues; strong communication skills (written and ve
rbal), process and detail oriented, quality focused; experience in corporate and
social service industries; ability to train and facilitate within diverse popul
ations
PROFESSIONAL EXPERIENCE
CERIDIAN LIFEWORKS SERVICES, Plymouth Meeting, PA 1996-2009
Consultant
Conducted phone and email assessments with corporate employees around issues of
work-life, including retirement and eldercare, medical, child care, crisis inter
vention, drug and alcohol, mental health, domestic violence, financial and legal
issues, and employee/management relations issues. Provided resources and referr
als based on individual participant needs. Conducted Quality Assurance surveys d
aily to ensure the highest quality service. Facilitated new hire trainings and m
entored employees.
* Participated in special projects which included being a liaison for our Marrio
tt client, attending health fairs at GlaxoSmithKline to promote our service, act
ing as temporary consultant on the Military Team for the Severely Injured Progra
m and interfacing with clients at in-house site visits.
* Participated in a Consultant/Research Pilot that resulted in the reduction of
cycle time of the call/research process by 30%.
* Provided specialty phone consultations to participants and assisted with hirin
g a private in-home child care provider.
* Participated in a Six Sigma research project, reviewing and updating key compo
nents of the Ceridian computer system, which resulted in more efficient work pro
cesses.
AIDS TASK FORCE OF PHILADELPHIA, Philadelphia, PA 1994-1996
HIV Case Manager
Managed a caseload of 30-40 clients. Connected HIV/AIDS-infected clients with me
dical, psycho-social and financial resources. Educated clients about safer sex/d
rug behaviors in order to prolong health.
* Coordinated agency support groups, scheduled speakers and facilitated monthly
Women's Health Series.
SOUTH CENTRAL AIDS ASSISTANCE NETWORK, Harrisburg, PA 1993-1994
HIV Case Manager- Internship
Identified social, financial and personal services for HIV/AIDS-infected clients
. Provided short-term counseling and problem resolution. Facilitated support gr
oups and educational programs on safer sex.
* Co-developed, implemented and evaluated treatment and resource education semin
ars for senior project.
CLAIRE B. LOW, Chappaqua, NY 1993-1993
Live-in Caregiver
Provided personal care to wheelchair-bound employer who had Post-Polio Syndrome.
Provided emotional support to client and assisted with daily home health care n
eeds.
EDUCATION & TRAINING
Coursework-Health and Wellness Coach Training, WellCoaches
Certificate, Human Resource Management, The Wharton School, University of Pennsy
lvania, Philadelphia, PA
Coursework-Understanding Medical Terminology, Montgomery County Community Colleg
e, Blue Bell, PA
BA, Social Work, Elizabethtown College, Elizabethtown, PA
PRODUCTIVITY TOOLS
Microsoft Word, Excel, Outlook, WebEx