WILLIAM D.

CLEMM
4632 Whitehall Drive
South Euclid, Ohio 44121
216-346-5909
wc65b3f2@westpost.net
SUMMARY: - Assistant Store Manager and Divisional Sales Manager with 17+ years e
xperience in all phases of management, merchandising, operations and customer se
rvice management
-Strengths include management training and motivation, sales strategies, busines
s analysis, time management and communication
EXPERIENCE:
4/04-Present ASSISTANT STORE MANAGER
Kohls Department Store, Cleveland Ohio
Human Resource Management
Leads & directs associate team and area supervisors in the administration and e
xecution of customer satisfaction programs, including customer survey and associ
ate recognition programs
Completes and administers annual associate reviews
Completes and administers associate counseling documentation as necessary Compl
ete associate counseling in accordance to company policies/HR guidelines
Participates in training and ensures all needed training is delivered.
Responsible for coaching and developing Area Supervisors to promotable levels o
r to assume larger areas of responsibility
Payroll/Expense Management
Manages stores payroll projections, productivity, and controllable expenses in
relation to sales trend.
Manages the hiring and interviewing process to maintain the proper staffing lev
els to match the workload
Reviews scheduled vs. workload reports, directs area supervisor to edit schedul
es to workload
Operations
Ensure appropriate flow of merchandise from receiving to selling floor to maxim
ize sales potential
Leads the effort to ensure all stock rooms are set to company capacity guidelin
es.
Drive store productivity through operation best practices
Responsible for managing and coordinating all store remodeling, repair and main
tenance projects
4/98-4/04 DIVISIONAL SALES MANAGER
Kaufmanns (May Corporation) Cleveland, Ohio
Operations Management
Open and manage daily operations of major department store
Oversees and is responsible for the support functions of replenishment, pricing
, stockroom organization, office systems, and maintenance to assure best custome
r service
Set short and long term goals and strategies for goal attainment
Manage financial budgets, including payroll, overhead and inventory
Establish and execute policies and procedures to maintain quality standards and
productivity
Staffing & Supervision
Supervise and coordinate 222 employees, including 17 department managers, and 2
00 sales associates/cashiers
Perform all aspects of recruitment, interviewing, and hiring of management and
support staff
 Motivate employees through positive reinforcement resulting in low turnover
Evaluate staff performance and provide ongoing training to maximize sales perfo
rmance
Lead staff meetings to reinforce goals, motivate employees, and troubleshoot op
erations
Training & Staff Development
Train employees in management techniques, sales customer service, merchandising
, and inventory control
Provide ongoing staff development to management and associates to maximize prod
uctivity
Develop training programs and tools used throughout district
Utilized by District Manager as Trainer of new programs and systems
1/93-3/98 SENIOR MERCHANDISE MANAGER
JCPenney Company, Pittsburgh, Pennsylvania
Managed five departments, twenty-seven associate, and 3.5 million dollar annual
sales volume
Made all buying decisions, controlled merchandise selection, inventory levels,
and pricing strategies
Developed floor plans, established presentation standards and proper merchandis
e adjacencies
Build fixture plan-o-grams, determining fixture fill and replenishment levels
Developed and executed profit plans to increase annual sales and gross profit
1991-1993 FIELD ADMINISTRATION
OBrien-Kreitzburgh &Associates, Pittsburgh, Pennsylvania
EDUCATION:
1986-1989 A.S. DEGREE BUSINESS ADMNISTRATION
Community College of Allegheny County, Pittsburgh, Pennsylvania
MEMBERSHIPS:
1984-1986 UNITED STATES MARINE CORPS