Presentation of Qualifications

Stephen M. Heintzelman

1539 Ravena Street

Bethlehem, PA 18015
Cell: 484 - 239 - 7073
E - Mail: sh660884@westpost.net

Stephen M. Heintzelman
1539 Ravena Street Bethlehem, PA 18015 Cell: 484 - 239 - 7073
E - Mail: sh660884@westpost.net

Dear Personnel Manager:

The purpose of this letter is to make you aware of my interest in your organiza
tion and the unique combination of qualifications that will enable me to contrib
ute to your goals. My resume is enclosed to provide you with details of my expe
rience and qualifications.
 As you will note, I can offer you an outstanding record of professional develop
ment in positions that have provided me with solid experience in Hydronics Sales
Management, coupled with exposure to Sales Representative and Sales Training en
vironments.
I have consistently demonstrated organizational ability, initiative and thoroug
h work habits, along with the ability to work with others toward common goals.
I am confident that my energy and versatility will enable me to make many positi
ve contributions to the goals of your organization.
I would appreciate having an opportunity to speak with you, personally, so that
we may discuss the ways in which my ability and experience can be of value to y
ou.
Thank you for your time and consideration. I will look forward to hearing from
and meeting with you soon.
Sincerely,

Stephen M. Heintzelman

Stephen M. Heintzelman
1539 Ravena Street Bethlehem, PA 18015 Cell: 484 - 239 - 7073
E - Mail: sh660884@westpost.net

CAREER OBJECTIVE
A challenging and rewarding Sales Management position within the Hydronics Equip
ment Industry where prior experience, personal ability, and a commitment to prof
essionalism would be of value. Position should allow for continued personal and
professional growth commensurate with achievements.
SUMMARY PROFILE
A skilled and experienced manager, offering a consistent record of success in po
sitions that have provided a strong production, financial, supervisory, administ
rative, sales and relationship management background. A talented organizer and r
esourceful problem solver able to adapt to change, exercise sound judgment and c
oordinate multiple tasks. An effective communicator and astute motivator; capab
le of directing and training others, or contributing to the collaborative effort
s of a team. Reliable, results-oriented and self-motivated, with a strong work
ethic and the ability to build productive professional relationships. Attentive
 to detail, thorough and quality-oriented; able to plan and prioritize to meet d
eadlines, quality goals and bottom-line objectives.
Technical - Superior knowledge of the hydronics industry with focus on HVAC, Rad
iant Heat Systems,
Oil Furnaces, Boilers, Water Heaters, Air Conditioning, pipes, valves and fittin
gs. Ability to interpret blueprints, drawings and engineering specifications. E
xtensive knowledge of temperature practices and procedures.
EDUCATION
PENN STATE UNIVERSITY University Park, PA
Management 1982 - 85
NORTHWESTERN LEHIGH HIGH SCHOOL New Tripoli, PA
Graduate Diploma - General Courses 1982
LEHIGH COUNTY VO-TECH Schnecksville, PA
HVAC Courses - Half Days 1982
TRAINING SEMINARS
* Constant learning within the workplace and through career-related education, a
long with continual involvement in independent study to enhance professional exp
ertise.
* IBR Classes
COMPUTER SKILLS
* All Windows Venues * Microsoft Word * Excel
* Power Point * Proprietary Software * Intranet * Internet * E-Mail
PROFESSIONAL ASSOCIATIONS
* NOSMA - National Oil Service Management Association
PERSONAL INTERESTS
* Enjoy: Golf, Fishing, Motorcycles, Sports
Stephen M. Heintzelman
1539 Ravena Street Bethlehem, PA 18015 Cell: 484 - 239 - 7073
E - Mail: sh660884@westpost.net

PROFESSIONAL EXPERIENCE
HVAC DISTRIBUTORS Allentown, PA
Branch Manager 1/10 - Present
Oversee the operations of a local HVAC distributor. Interview, hire, train and
schedule personnel.
Responsible for all inventory management and overall sales performance. Ensure
compliance to safety, loss prevention and security regulations. Develop and mai
ntain excellent relationships with builders, contractors, wholesale customers a
nd retail consumers. Revamped and implemented cost effective policies resulting
in smoother operation by eliminating non-productive personnel and improving qual
ity control.
LYON CONKLIN CO., INC. North Wales, PA
Hydronics Specialist 2006 - 1/10
Directed the activities of 12 sales reps and 6 inside sales reps at 6 branches i
n the daily sales
operations of the company with focus on hydronics products. Scheduled appointmen
ts with appropriate personnel to understand customer's goals and objectives, del
iver specific presentations, present solutions, and follow up with a successful
execution of implementation. Continually updated knowledge of technical advance
s of company and competitor's products. Maintained an extensive database of cus
tomers while continually developing new contacts. Troubleshot and resolved custo
mer issues in a courteous, timely manner. Maintained and submitted weekly sales
reports to superiors. Provided technical service at jobsite locations when nec
essary. Designed radiant heating systems for residential and commercial clients
. Developed and maintained positive relationships with customers, suppliers, co
ntractors and other sales professionals. Provided superior customer service res
ulting in repeat business.
* Ensured sales reps consistently met or exceeded sales objectives.
* Extensive mentoring of new hires, account managers and inside sales reps.
* Extensive experience in facilitating product seminars at customer locations.
* Attended and participated in trade shows.
R.O.I. MARKETING Warminster, PA
Sales Representative 2000 - 06
Represented the organization in the sale of quality hydronic heating equipment.
Developed prospects from current client database and referral leads. Scheduled
appointments and called on accounts in New Jersey, PA, Delaware and surrounding
areas. Determined client's needs, prepared proposals and
secured contracts. Established and maintained executive level relationships. De
termined specific customer gaps, presented solutions and delivered on promises.
Maintained accurate records of customer visits, sales produced and follow up ca
lls. Resolved customer issues and concerns.
* Consistently met or exceeded sales objectives.
DEACON INDUSTRIAL King of Prussia, PA
Sales Representative 1997 - 00
Called on major companies and contractors in the sale of water and steam Boilers
, water heaters, radiant floor heat, furnaces, commercial fin tube and other hyd
ronic equipment. Scheduled
appointments, made presentations, prepared bids, quoted prices and secured contr
acts. Followed
up with client after the sale. Continually updated knowledge of products and ed
ucated customer
on new industry developments. Developed and maintained positive relationships wi
th customers,
industry professionals and other suppliers.
FERGUSON ENTERPRISES King of Prussia, PA
Sales Representative 1994 - 97
Initial exposure to Ferguson products. Called on prospective and existing clien
ts in the sale of
HVAC products and equipment. Clients included contractors, residential and comm
ercial accounts.
Responsibilities as described in above job descriptions.