Steven Rhett Lockwood

2432 E Del Rio Dr

Tempe, AZ 85282
(H) 480/345-2454 (M) 623/451-1418
E-mail: sl6647ae@westpost.net
Objective
A long-term position with a progressive organization where professional growth i
s based upon demonstrated skills in assigned tasks, management ability, decision
-making and organizational skills.
Work experience
Client Service Representative, PRO EM, Phoenix, Arizona 11/08-present
Input customer orders per company policy received directly from external custome
rs as well as internal account executives. Determined customer needs through und
erstanding available inventory and how it applied to event requirements. Assiste
d with entering and adjusting companies largest customers, including FBR Open, N
ASCAR, Fry's Open, as well as many other. Relied upon to handle the more complic
ated orders with extremely high accuracy and success.
Inside Sales, Sunstate Equipment Co., Phoenix, Arizona 5/07-11/08
Handle all aspects of the inside sales desk for large commercial equipment renta
l company. This includes taking rental orders, dispatching, generating credits,
solving disputes, new equipment sales, and multiple forms of paperwork processin
g. I was recognized within the internal company news for excellence in sales tec
hniques and professionalism.
Shipping/Receiving Manager, Paramount Pool & Spa Systems, Tempe, Arizona, 11
/05-2/07
Manage shipping and receiving for the largest in-floor pool cleaning system manu
facturer in the world. Improved shipment accuracy from 99.1% to 99.96%. Reduced
both domestic and international shipping costs by 28%. Eliminated international
shipment documentation errors completely, which saved the company more than $25,
000 over the previous year. Cut receiving throughput time by 33%.
Operations Manager, Mattress Firm, Phoenix, Arizona, 11/04-11/05
Manage shipping and receiving personnel. Perform purchasing function with highes
t turns in country. Manage and route delivery personnel for statewide distributi
on. Support sales staff for 20 local retail outlets.
Distribution/Logistics Manager, Carlson Systems, Phoenix, Arizona, 2/04-10/
04
Manage the operations and logistics for a 200 million dollar a year, constructio
n and packaging supply wholesaler. Streamlined operational procedures for four r
egional distribution centers, and thirty wholesale outlets. My many responsibili
ties include, establishing a benchmark for shipping, receiving, inventory contro
l, building and equipment maintenance, as well as re-defining the inbound and ou
tbound logistical model. I have improved overall productivity by 12%, and reduce
d freight burdens company wide by $200,000 annually.
Distribution/Production Manager, Precision Composites, Phoenix, Arizona. 3/0
3-2/04
Manage the operations and logistics for a 12 million dollar a year, composite tr
imboard manufacturer. Allocate finished goods through a national wholesale distr
ibution network. In addition, I oversee production control, inventory control, s
amples and literature dispensation, supplies purchasing, quality control, inside
sales, and customer service. I have improved shipping accuracy from 85% to 100%
and reduced operational costs by 15%.
Material Service Manager, OfficeMax, Kent, Washington, 6/99-9/02
Managed a 100,000 square foot delivery center warehouse. Direct reports included
, three supervisors and thirty plus personnel. I am responsible for everything w
ithin the warehouse, from building and equipment maintenance, to process/procedu
re control and product layout. In addition, I have made improvements to increase
Loss Prevention audit scores (85% TO 100%), reduce Customer Service Inquires (8
% TO 3%), increase Order Fill Rate (92% TO 98%), and reduce Physical Inventory V
ariance (.25 TO .02).
Inventory/Merchandising Manager, Olympic Boat Centers, Bellevue, Washington,
 12/97-4/99
Oversaw one million-dollar parts inventory. Direct reports included; Nine store
parts managers, ten parts sales personnel, a senior buyer, two purchasing agents
, a warehouse supervisor, three warehouse personnel, and two route drivers. Cont
rolled all aspects of the operation including, justifying the Profit and Loss St
atement, verifying the General Ledger, setting and maintaining inventory levels,
introducing new products, price negotiations, and coordinating regular physical
inventories.
Inventory Control Manager, Office Depot, Kent, Washington, 4/94-11/97
Managed 10-15 associates in a daily maintenance of a 12 million-dollar office su
pply and furniture inventory. Maintained an average line fill rate of 99.94% th
at was recognized nationwide as a company benchmark. In addition, I was an inte
gral part of the profiling, warehouse layout, and set up of a 200,000 square foo
t, 17,000 SKU product line. Also managed and/or performed all local MIS functio
ns during inception.
Education
Bemidji State University
Bemidji, Minnesota
Normandale Community College
Bloomington, Minnesota
Hennepin Vocational Technical Center*
Eden Prairie, Minnesota
*Completed course studies in Material Requirements Planning and Production and I
nventory Control.