Peter Gomez

17 Johanna Circle Southington, CT 06489 860 747-5176

pg66be96@westpost.net
I have worked in Northeast Utilities for about 7 years in The IT Desktop Support
Field for several different companies.
Experience: The ERGONOMIC GROUP / In North East Utilities
Client Service Rep January 2005 to Janua
ry 2007
*** Order computer equipment and field equipment for clients- (employees)
*** Using P-Card, Passport and remedy to submit orders
*** *Kept clients' computers updated and running in top condition
*** kept inventory of PCs and all related equipment.
*****Kept inventory of software and all documentation
PCNet / In Northeast Utilities
Field Engineer December 2001 to
December 2004
* Provide software support for client-based organization (i.e. Berlin, Wethersfi
eld, Bldg 3333 and district offices)
* Troubleshoot software and hardware
* Experienced in peripheral installation (i.e. digital cameras, printers, PDF's,
scanners and more)
* Assumed Customer Service Rep responsibilities when needed
* Extremely proficient with Windows 2000 and Windows XP
* Work with network problems
* Tracked company assets by utilizing tools provided
* Acted as Team Lead in several projects
* Instrumental in training clients and staff in field offices

Laser Bridge LLC/ I Northeast Utilities Danbury, CT

Computer Technician January 21, 2000 to December 200
1
* Deployment
* Worked with Windows 95, 98, NT, 2000
* Proficient working with many applications including Lotus Notes, MS Office sui
te, PDA's and many more
* Supported the NRG Generation Station
* Maintained high standards of excellence.
* Maintained impeccable records.
* Contributed to all aspects of operations *
****Extremely familiar with Berlin campus and field offices and personnel

Pratt and WHITNEY for Aero Tech East Hartford, CT

Telephony Technician 1999 to 2000
* Installed and repaired data communications lines for computer systems. This w
as achieved by using hand tools and test instruments provided.

Future Floor Covering Services Southington, CT 06

489
 Owner/operator 1990 to 1998
* Provided customers with overall product information and trained new installati
on mechanics. Developed new installation procedures and interviewed prospective
employees. Maintained strong customer relations and managed accounts payable/r
eceivable. Responsible for problem resolutions.
J-Kam Floor Covering Farmington, CT
On-Site Foreman 1985 to 1990
* Managed and delegated duties for a team of installers. Ensured timely complet
ion of job and sustained effective customer relations.
Education: FOX Institute of Business West Hartford, CT
Diploma in Computer, Electronics, Applications and 1998-1999
Networking Technology
* Deans List
* Honors Graduate
* Perfect Attendance Awards
University of Connecticut Waterbury, CT
Completed semester -Mechanical Engineering 1984-1985

Tunxis Community College Farmington, CT

Completed elective courses in Mathematics 1983-1984
Highlights - Courses Completed
* A+ Certified (in pursuit of MCP, and continuing education indefinitely)
* Pre-installing and Deploying MS Windows (Certificate)
* Computer architecture, assembly and configuration
* PC upgrade, repair and support
* Windows NT, Windows 2000
* Local area networking
* Microsoft Office Suite (i.e. Word, Excel, Access, PowerPoint)
* Basic Electricity
* Analog/Digital Electronics