Summary of Qualifications

Project Management Institute (PMI) certified contract Project / Program Manager

with 20+ years of business development, procurement and contract management, ven
dor management, client / account management, lifecycle enterprise application /
system development, and infrastructure implementation / integration. Background
includes:
* Industry business process and management expertise in Telecom, Healthcare, Pha
rmacy Benefit Management and Fulfillment, Rewards Marketing and Fulfillment, Fin
ancial Services, Securities, Manufacturing, Insurance, and Transportation / Logi
stics.
Skills
* 20+ years of Strategic Planning, Forecasting, and Business-to-Business / Busin
ess-to-Consumer Sales.
* 20+ years of contract and procurement management including Requests for Inform
ation (RFI) and Request for Proposal (RFP) development, feasibility analyses, co
ntract negotiation, and product / vendor evaluation, selection, and service deli
very management including the ability to clearly establish roles and responsibil
ities, assemble, mentor and manage matrix, virtual, vendor, and international te
ams.
* 20+ years of technology visioning and the ability to lead software architects,
developers and engineers in complex delivery environments and the ability to pr
ioritize / multi-task across multiple projects and programs.
* 6 years of implementing and integrating large scale SAP, Seibel, PeopleSoft, a
nd Hyperion enterprise systems - Customer Relationship Management (CRM), Enterpr
ise Resource Planning (ERP), and Business Process Management (BPM).
* 6 years with implementing and integrating large scale enterprise credit card a
uthorization and settlement systems in accordance with Global Privacy and Paymen
t Card Industry (PCI) standards and security.
* 20+ years of communication, facilitation and documentation skills including th
e ability to clearly express multi-project / program inter-dependencies, risks,
jeopardy's, and change / release management including Business Scorecard and Met
rics Management. Daily use of Excel, Project, Word, PowerPoint, SharePoint, and
Outlook.
* 20+ years of enterprise project and program financial management including exp
ense, capital, depreciation, vendor and outside services with budgets of $100k t
o $25 million managed to a +/- variance of 5%.
* 20+ years of client account / relationship management, service delivery execut
ion, and service level agreement compliance with an average client / customer sa
tisfaction rating of 98%.
Professional History
Program / Service Delivery Manager 03/10 - Present
Kelly-Mitchell St. Louis, MO
* AT&T - Program Management Office. Client/Solutions: IPv4 to IPv6 consumer sale
s provisioning system conversion and feature parity enhancement lifecycle develo
pment.

Program / Service Delivery Manager 05/07 - 11/09

Engel Consulting Lake Bluff, IL
* AT&T - Program Management Office. Client/Solutions: U-Verse Call Center Infras
tructure Standardization, U-Verse Enterprise Application Development, Enterprise
Call Center Trouble Ticket Entry and Repair, Narrowband DSL Enhanced Loop Maint
enance.
Program / Service Delivery Manager 2007 - 2007
Solution Consultants, Inc. St. Louis, MO
* Express Scripts - Program Management Office. Client Solutions: Specialty Pharm
acy Merger, Systems / Infrastructure Integration, PCI Compliance, Credit Card Au
thorization and Settlement, Incident/Asset/Change Management.

Program / Service Delivery Manager 2006 - 2007

Jupiter Consulting St. Louis, MO
* Maritz Loyalty Marketing - Program Management Office. Client Solution: Credit
card rewards management and fulfillment, enterprise data warehousing (EDW), busi
ness rules engine development and integration with point database.
Program / Service Delivery Manager 2004 - 2006
Innovative Solutions St. Louis, MO
* AT&T - Program Management Office. Client Solutions: AT&T - 3rd Party lifecycle
application development of a 13 State Enterprise Desktop Trouble Ticket Entry a
nd Repair Dispatch / Graphical User Interface (GUI) for National Call Service Ce
nter (NCSC) routing and load balancing.
Program Manager 2003 - 2004
Stockell Consulting St. Louis, MO
* Express Scripts - Program Management Office (PMO). Client/ Solutions: Telecom/
Voice/Data Network Re-Design and Replacement, Customer Relationship Management (
CRM), Call Center Build-out, and Medicare Debit Card.
Independent Contractor 2003 - 2003
* Management Consultants, LLC St. Louis, MO
Service Delivery Manager / Infrastructure 2002 - 2003
* IBM Global Services St. Louis, MO
Independent Contractor 2002 - 2002
* Management Consultants, LLC St, Louis, MO
Service Delivery Manager 2000 - 2002
* Daugherty Business Systems St. Louis, MO
Service Delivery Manager 1997 - 2000
* Interim, Technologies, Inc. St. Louis, MO
Business Development Manager 1994 - 1997
* Process Management, Inc. Chicago, IL
Product Development Manager 1993 - 1994
* Bell & Howell
Chicago
, IL
Program Manager 1986 - 1993
* Computer Science Corp (CSC) Chicago, IL
Marketing Manager 1983 - 1986
* Automatic Data Processing (ADP) Chicago, IL
Account Executive 1978 - 1983
* Allied Van Lines Chicago, IL
Certifications / Education
* Project/Program Management Professional (PMP/PgMP) - Project Management Instit
ute
* Southeast Missouri State - Business Administration / Marketing Management