SEBASTIAN MERCADO

16946 West Manchester Drive * Surprise, AZ 85374

623-202-8038 * Bronxboomer63@yahoo.com

INFORMATION TECHNOLOGY SPECIALIST / NETWORK ENGINEER

Accomplished Information Technology Network Engineer with 20+ year portfolio of
success improving operations, architecting infrastructures, and contributing to
bottom line earnings. Innovative problem solver skilled at directing technical a
nd business teams. Respected leader and project manager. Customer focused with a
n ability to forge key relationships with internal staff, outside partners, and
vendors. Additional areas of expertise:
Troubleshooting * Budgeting * Staff Management * Cost Assessment * IT Implementa
tion * Web Filtering
Content Management * Communications * LAN / WAN Architecture * Business Integrat
ion * IP Telephony

PROFESSIONAL EXPERIENCE
R & R, Surprise, AZ * 2007-2010
A developer of wireless, computer-based climate control systems; 7 employees.
Manager / Network Engineer
Oversaw and coordinated multiple projects. Managed a budget of 200k Designed and
implemented network architecture and wireless technology: a computer climate co
ntrol Web-based system. Prepared and submitted bids and RFPs. Executed contracts
. Supervised 10 technicians.
* Grew the company from $300K to $700K annually by promoting and focusing on the
technology.
* Delivered a major maintenance agreement with a Fortune 500 company. 150k a yea
r

CITY OF GLENDALE, Glendale, AZ * 1997-2007

A local municipality; 1,500 employees.
Network Engineer
Designed and implemented networks for city facilities. Identified abnormal trend
s in the syslog. Prepared cost analysis and staffing schedules. Executed all IT
implementations. Oversaw Web filtering, content filtering, and content security.
Maintained and repaired all remote communications including T1 lines, frame rel
ay, and QMOE circuits. Prepared accurate network architecture documentation.
* Recognized for outstanding work on multiple projects throughout the city.
* Successfully moved the 911 facility to a new Emergency Operation Center.
* Improved operations by migrating the media center to another facility while st
aying on budget.
* Reduced helpdesk calls and downtime by implementing a training program and com
munication processes.
* Enhanced functionality by successfully migrating email client for 1K+ employee
s.
* Implemented and maintained the Arizona Crime Justice Information System for th
e local police department.
ADDITIONAL EXPERIENCE
SAMARITAN HEALTH SERVICES, Phoenix, AZ * 1988-1997
PC Analyst: Tripled monthly revenue stream to $3.5M by upgrading infrastructure.
Implemented an electronic medical record and practice management solution throu
ghout the chain of hospitals. Managed local area networks, servers, backup softw
are, print services, IBM 3270 controllers, SNA gateways, and desktop software.
Cont'd...
SEBASTIAN MERCADO
Page 2 * Bronxboomer63@yahoo.com

PROFESSIONAL DEVELOPMENT
CNNA Certified
CNE Certified
MCP Training
CCSP Training
CNNP Training
SNIFFER Training
PeopleSoft Training
Unix & Oracle

EDUCATION
Associate of Arts in Computer Engineering
ITT Technical institute, Phoenix, AZ
Coursework in Computer Engineering - Glendale Community College
Coursework in Music - Mesa Community College

TECHNICAL SKILLS
Windows, Basic Unix, MS Office, Financials, Novell, Network Infrastructures and
security.

*** Willing to relocate ***