SUZANNE M.

SERRA
234 Lakeview Street, Lake Orion, MI 48362 / Home: (248) 693-9934 / Cell: (248)
797-8750 / ss3d4340@westpost.net

SUMMARY OF ACHIEVEMENTS/QUALIFICATIONS
* Outstanding skills working with Word, WordPerfect, Windows, Outlook and Excel
with a typing speed of 70 words per minute
* Skills and perspectives gained through progressively responsible secretarial d
uties
* Abilities to prioritize tasks and complete tasks accurately and on time in dea
dline sensitive settings
* Professionalism required to address concerns of clients while maintaining offi
ce efficiency and following standardized procedures and policies
* Flexibility required to transform instructions and feedback of diverse supervi
sors into projects completed independently and thoroughly
* Superior communication skills - verbal, written and interpersonal
EDUCATION Troy High School, Troy, MI
PROFESSIONAL EXPERIENCE
I have held a variety of legal and general secretarial positions and have gained
valuable insight and experience into legal and general secretarial office manag
ement, business management, accounting functions, computer skills and dealing wi
th the public over an 18-year period.
Experience includes:
Legal Secretary: Real Estate & Litigation (4/05-2/09) Dawda, Mann, Mulcahy & S
adler
* Preparation of Real Estate documents as well as editing the documents, for sev
eral large companies including Wal-Mart and Home Depot
* Drafted litigation documents, implemented revisions and filing of the document
s with the Circuit Courts
* Worked in billing program TABS including inputting of time entries, making rev
isions and generating final invoices
* Performed appointment scheduling for two partners and one associate
* Operation of transcription machine
* Maintained office filing of all documents generated for three attorneys
* Operated office machines including copying, scanning and faxing
* Maintained phone lines for three attorneys
Legal Secretary: Environmental & Litigation (8/99-11/04) Howard & Howard Atto
rneys, P.C.
* Acted as lead secretary for the environmental department
* Drafted environmental and litigation documents through transcription and edite
d same for four shareholders
* Expedited filing of all documents with multiple court systems
* Operated in Elite billing program including entering time, revisions of entrie
s and generating final invoices
* Performed appointment scheduling for the Environmental Department
* Maintained office filing of all documents
* Maintained phone lines for 4 shareholders
Legal Secretary: Insurance Law & Litigation (2/98-6/99) Richard A. Kudla & Ass
ociates
* Preparation of documents for multiple attorneys and revisions of same
* Recorded documents with multiple court systems
* Answered phone lines for two attorneys
* Scheduled appointments for two attorneys
* Operated transcription machine along with other office machines
* Maintained filing and office files