05 TechnicalSpecifications Part1&2

The European Union’s IPA Programme for
KOSOVO
Support to the Implementation

of Intelligence Led Policing
Technical Specifications
Technical Assistance for preparation of Technical Specifications for the IPA 2010
Support to the Implementation of Intelligence Led Policing
TABLE OF CONTENTS
1 INTRODUCTION......................................................................................................3
2 BACKGROUND INFORMATION............................................................................4
2.1 Introduction............................................................................................................4
2.2 Kosovo Police ICT Systems and Infrastructure.....................................................5
2.2.1. Communications Network.......................................................................................6
2.2.2. Analogue System of Radio Communication of Kosovo Police................................6
2.2.3. Kosovo Police Telephone System (VoIP)...............................................................6
2.2.4. Kosovo Police Main Computer Network ................................................................7
2.2.5. Kosovo Police Systems..........................................................................................7
2.2.6. Kosovo Police Information System – System Issues .............................................8
3 HARDWARE SYSTEM REQUIREMENTS..............................................................9

3.1 Introduction............................................................................................................9
3.2 Central System Requirements.............................................................................10
3.3 KPS, RCC and PS Hardware Configuration.........................................................10
3.3.1 Headquarters Command Centre Configuration......................................................10
3.3.2 Regional Command Centre Configuration.............................................................11
3.3.3 Police Station Configuration...................................................................................11
LOT 1: Hardware Specification.................................................................................12
SOFTWARE SYSTEM DEVELOPMENT REQUIREMENTS..................................19

3.4 Introduction..........................................................................................................19
3.5 LOT 2: Kosovo Police Information System...........................................................24
4 SERVICES REQUIREMENTS...............................................................................38
4.1 Introduction..........................................................................................................38
4.2 Suggested Project Plan........................................................................................38
4.2.1 Start-up and Planning............................................................................................38
4.2.2 Development..........................................................................................................38
4.2.3 Beta Test...............................................................................................................39
4.2.4 Deployment............................................................................................................41
4.2.5 Operation and Maintenance (concern software only) – Warranty Services...........41
4.3 Equipment Installation, Commissioning & Implementation...................................42
4.4 Training Services.................................................................................................42
4.4.1 Training Courses ..................................................................................................43
4.4.2 On the Job Training...............................................................................................44
4.5 Documentation Requirements..............................................................................44
4.6 Acceptance Criteria..............................................................................................44
4.7 Warranty Services (concern hardware only).........................................................45
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1 INTRODUCTION
The Kosovo Police (KP) is a relatively new organisation responsible for major law enforcement
activities within Kosovo, and is still in the process of building its capacity and improving its services.
Key areas identified for enhancement are the need to strengthen intelligence capabilities, to further
develop strategic planning and to fully implement an Intelligence Led Policing system (ILP).
The European Commission Liaison Office to Kosovo will support the implementation of an
Intelligence Led Policing concept in Kosovo through a project aimed at reducing crime through the
establishment of an effective pro-active uniform intelligence information system utilizing intelligence
led policing methodology to strengthen performance capability. This project will help increase the
quality of service delivered by Kosovo Police through the improvement of collection, evaluation and
analysis of police information, ensuring the availability of quality intelligence data in a secured
database and enhancing the use of police intelligence data on strategic, operational management
and tactical levels. Furthermore, it will help the KP to react to trends, rather than on events, prevent
rather than detect crimes and play a proactive rather than reactive role.
The Instrument for Pre-Accession Assistance 2010 project supports:
a) New Kosovo Police Information System
The Kosovo Police Information System (KPIS) contains modules of incidents, traffic citations, lost
documents, traffic accidents, wanted persons, weapons, property and a module of advanced
searching and digital mapping. The functionalities of these modules need to be adapted to
applicable legislation and to support the structural changes of Kosovo Police. The system is
facing difficulties regarding authentication levels, levels of access are not properly defined and
therefore infringing basic principles of data protection.
Furthermore, the platform on which the current KPIS database was established is MSQL 2000
and the Front-end Applications were done in Active X system which is no longer used in the field
of information technology.
b) Training of KP staff to use the new system
Training needs to be provided to Kosovo Police officers on the use of the new system. The
Training should include a range of courses including a ‘Train-the-Trainers’ module and on-the-job
training.
The components of this project therefore include:
1) Establishment and documentation of the KP Functional Requirements;

2) Development of the system (application, databases and infrastructure) the basis for
the above Functional Requirements Specification;
3) Development of the necessary data exchange mechanisms in co-operation with the
relevant KPS unit and other governmental organisations;
4) Installation, configuration, testing (pilot – beta test) of hardware for the new system
at all KP sites in Kosovo;
5) Development of training courses in the use of the new Kosovo Police Information
System;
6) The provision of support and maintenance services during the first two years of the
system’s operational use.
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2 BACKGROUND INFORMATION
2.1 Introduction
As mentioned above, the objective of this Procurement is the replacement of KP’s existing
Information System with a new improved Information System, which includes:
• All the existing functionality;

• Enhanced integration with other databases;
• Improved security;
• Management of additional operational information;
• A fully integrated and improved active directory sub-system;
• An improved centralized system to manage the infrastructure including server, client,
distributions, patch management etc.
The Contractor is required to implement the system as a turn-key project on the basis of the
requirements specified in the Sections following including:
• Carry out a functional analysis to identify needs;

• Develop software application system(s) and database(s) based on the functional analysis;
• Provide for skills and knowledge transfer to KP staff through partnership working and on-the-
job training;
• Deliver, install, configure and beta test (pilot) the hardware and its network connections;
• Deliver standardised training modules and training of trainers.
It should be noted that this Overview is intended to provide Bidders with a brief outline of the current
situation and the necessary developments; the specific mandatory equipment, software and services
requirements are detailed in Sections 4, 5 and 6 below.
In general the offered solution must fulfil the following criteria:
• Security: Provide a secure computing infrastructure and simplified

processes for keeping the environment secure;
• Reliability: Provide a dependable infrastructure based on international de
facto standard technologies;
• Manageability: Provide an infrastructure that is easy to monitor and
maintain;
• Supportability: To simplify and ease the burden on IT support staff, the
solution must implement best practices recommended by the developer(s) of the proposed
software and their partner service support organizations;
• Comprehensiveness: Bidders must ensure that their proposals include all
hardware and software components required to meet the KP’s functional and operational
requirements.
In order to ensure the sustainability of the system, KP Information and Communications Technology
Directorate (ICTD) staff will collaborate with the Contractor’s technical staff in the work of software
requirements, analysis, design, hardware installation, configuring, software installation and
commissioning/testing activities as hands-on training. The Contractor’s technical staff and/or
appointed technical trainers will also provide formal training courses for KP staff.
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2.2 Kosovo Police ICT Systems and Infrastructure

This section provides an overview of current KP ICTD including identifying the issues that will need to
be resolved in the development of the new system.
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2.2.1. Communications Network
The Kosovo Police communication network covers the whole country. The diagram below illustrates
the central communication points, the relationships and the equipment used to connect the network.
KPS CANOPY NETWORK LINKS

ZUBIN POTOK
GATE 31 LEPOSAVIQ
ZVEQAN Porta 4 Tux hevc Port a 5
GATE 1
- PBX TDA 200 FXS4 -KKP Private Owner F XS 4 -DDP
- FXS from KPS - PBX TDA 200 FXS4 from KPS
- VoIP4 - PBX TDA 200 LLUZHAN RHQ
HQ - VoIP GW -4 HQ
VPN with Kujtesa (BODER POLICE)
VPN with Kujtesa
- PBX TDA 200

UNMIK VPN
- VoIP GW-16 KAMENICA
GREE N HILL - PBX TDA 200

MITROVICA NORTH VPN KUJTESA
Kashtanjev (OSCE) - VoIP GW -4
ROSU Mitrovica - PBX TDA 200 VPN KUJTESA CERNUSHA VPN KUJTESA
UNMIK Site
- CMM
- VoIP GW -4
20Mbps
VPN Kujtesa
(KTTN) 60Mbps
KOLIQ
(KTTN)
- CMM
B RATILLOVC
(Komuna)
Shterpce
MITROVICA SOUTH PBX TDA200
MITROVICA RHQ
RTU MITROVICA VoIP4
- PBX TDA 200 20Mbps
- PBX TDA 200
- FXS-8/Mitro.South - VoIP GW-4
- FXO-8/RTU Mitro. - Mediant 1 Span
GJILAN RHQ
- PBX TDA 200

- Mediant 1 Span
VUSHTRRI
BUTOVC
- PBX TDA 200 (KTTN) VITI
- VoIP GW -4
Porta 3 - PBX TDA 200
Konushevc
FXS4-KPS HQ - VoIP GW -4
NOVOBERD
SKENDERAJ
- PBX TDA 100

QYQAVICA - FXS-4/KPS HQ
- VoIP GW -4 (PTK)
60MBps
Port a 6
60MBps
LEBANË
KFOR HQ F XS 4-KKP
(K-9 UNIT) (Film City)
-FXS-4/KPS HQ
GLLOGOVC RTU PRISHTINA
- PBX TDA 200 PODUJEVA - PBX TDA 200

- VoIP GW-4 - VoIP GW-4
- PBX TDA 200
- VoIP GW-4
KPS HQ GERMIJA
60Mbps
MALISHEVE BERISHA FUSHE KOSOVA OBILIQ
(UN) (UN)
- PBX TDA 200 -Network Menagment Center 60MBps
- CMM - PBX TDA 200 - PBX TDA 200

- VoIP GW-4 - VoIP GW-4 - VoIP GW-4
-PBX TD 500×2 - CMM
-Mediant 4 Span
-Server
-FXO-4/Novoberd
-FXO-4/Lebanë GRAQANICA LOG BASE
-FXO-4/Porta 5
60MBps
- PBX TDA 200 - PBX TDA 200

KULLE
ISTOG -FXO-4/Porta 6 Kishnica
- VoIP GW-4 - VoIP GW-16
- PBX TDA 200 -FXO-4/8Camp Bravo (2 copa)
- FXS-4/Istog
- VoIP GW-4 30 PAIR
- FXO-4/Kulla CABLE
FORENZIKA
FB PEJE
PEJA RHQ (Private) GOLESH
PRISHTINA ST.2 PRISHTINA ST.3 PRISHTINA ST.4
RTU PEJA (KTTN)
( Peja R HQ - PBX TDA 200
Old building ) - Mediant 1 Span - CMM -PBX TDA 200 -PBX TDA 200 -PBX TDA 100
- FXO-8/RTU Peja -Mediant 2000 -VoIP GW-4 -VoIP GW-4
- FXS-8/Peja RHQ
TSS (UN)
PEJ A ST.
- PBX TDA 200
- VoIP GW-4 60MBp
- FXO-4/Vitomirice Camp Alpha
- FXO-4/Gorazhdevc Bravo
AEROPORT
VITOMIRICA 60MBps ZATRIQ FERIZAJ RHQ - PBX TDA 200

- VoIP GW-16
- FXS-4/Peja st.
(KTTN) BUDAKOVA
(OSCE) - PBX TDA 200
- Mediant 1 Span
- CMM - FXO-8/Hani i Elezit
KAQANIKU
GAJ RE - PBX TDA 200 LIPJAN DC

GORAZHDEVC - VoIP GW-16
DEQAN
- FXO-8/Glloboqica
SUKA
- FXS-4/Peja st.
- PBX TDA 200 (OSCE) PRIZREN RHQ
- VoIP GW-4
GJAKOVA ST.
- PBX TDA 200 RAHOVEC
- Mediant 1 Span
- PBX TDA 200
- PBX TDA 200
- Mediant 1 Span SHTIME
KLINA - VoIP GW -4
Junik - FXO-4/Q.Prushit
FXS4 -Deqani - PBX TDA 200
- PBX TDA 200 SUHAREKA HANI I ELEZIT
police st - VoIP GW-4
- VoIP GW -4 - PBX TDA 200 PTK (V ALA)
- VoIP GW-4 - FXS-8/Ferizaj RHQ
QAFA E PRUSHIT Qafa E Morines

ZYM
GJAKOVA RHQ FXS4 Gjakova
LOG BASE (UN)
(BORDER POLICE) - FXS-4/Gjakova st. Border police
PRIZREN LIPJAN ST.
- PBX TDA 200
- VoIP GW -16 - PBX TDA 200
- VoIP GW-16
Bukiq
Vala 900 site
PRIZREN ST. GLLOBOQICA
UN MW
VALA GLLOBOQICE
Vermica Border - FXS-8/Kaqanik
- PBX TDA 200 Ponoshevc
Point
- VoIP GW-4 Junik
- FXS4-Prizren
-FXO4 for Vermica FXS4 -Deqani
Alpha
police st
150 Mbps Canopy Link
DRAGASH
60 Mbps Canopy Link
- PBX TDA 200
- VoIP GW-4
10/20 Mbps Canopy Link
KP staff in all locations where the system is accessible can communicate using a four digit internal
2 Mbps Ceragon Microwave Link
telephone system.
2.2.2. Analogue System of Radio Communication of Kosovo Police
In 2009 the radio system was expanded with more than 70 new radio hand-sets, 20 mobile radios,
and 5 base radios for new stations and now covers almost 93% of the Kosovo territory or almost 5%
more coverage than in year 2008. This system contains about 7100 radio hand-sets, 600 mobile
radios in KP vehicles, more than 94 base radios and approximately 60 signal transmitters. The
system works on UHF frequencies.
2.2.3. Kosovo Police Telephone System (VoIP)
This system is constructed on the technology of signal distribution through microwave links (Motorola
Canopy Links) and installation of advanced telephone centrals TDA200-Panasonic IP Hybrid in each
KP station. During 2008 more than 15 Microwave Canopy Links were installed, which along with the
previous ones makes the total number of 85 functional links, 44 digital telephone centrals and more
than 21 locations covered with analogue extensions through Canopy links, as a part of the KP
telephone network project extension. Currently this system covers more than 94% of the Kosovo
territory where KP members operate or about 9% more than the previous year (2007). Routers were
also installed for the telephone Backup system and a new modification was done on the connections
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for stations which were in the Canopy namely Qafa e Prushit, Qafa e Morinës, Klina, Gjakova Border
RHQ and at Traffic Prizren.
2.2.4. Kosovo Police Main Computer Network
ICT Directorate has built an independent computer network which serves the Kosovo Police needs
for communication and interchange of data between police points. This network uses Microwave
technology as the base of its infrastructure in Kosovo.
In 2009 2 microwave links with 155Mbps capacity were installed, bringing the total number of
microwave links to 65 (each year this number is increased). In 2011 the KP WAN will be upgraded,
the detailed information about the current KP WAN will be presented by KP to the potential offerer
during the first stage – Start-up and Planning.
This network functions as the backbone for all KP data transmission as well as the use of different
applications on the KP Intranet and the Internet.
2.2.5. Kosovo Police Systems
Currently the KP uses the following database systems:
Is main database available to KP . It operates in

KPIS
Microsoft SQL platform .
Is main database available to Criminal

CIS
Investigation Pillar of KP.
Functions in most of the border points . It is in

PISCES
ORACLE and is donation from US
AFIS For fingerprint identification
Used for data of individuals and weapons

WAC DB
registration (SQL)
MAP Used by Traffic Unit
Used for data of vehicle information (registration

KWIS and driver licenses )
Used by Investigation Unit (biometric information

SPICES
about searching and investigation of people )
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2.2.6. Kosovo Police Information System – System Issues
As noted above, KPIS is the primary information system recording operational activities of the KP. Its
purpose is to manage information about police activity in Kosovo which it does essentially by
capturing and storing information relating to incidents and formal police cases. It prompts users to
record key case information (date, nature of crime/incident, status, evidence, weapons, persons
involved etc.) through a series of tables and provides limited search capabilities on defined fields. It
provides only a summary of case information as it does not allow for linkages to other files and
because of the current procedures the data entry is often significantly delayed so it is not seen as
being up-to-date and accurate.
KPIS Architecture
The KPIS has been developed in ASP.NET (web application) and MSSQL server 2008. Several data
bases have been integrated, like vehicles, weapons and border crossing, so that searches can be
done without being intermediated by regional communication centres. Those who have access to the
KP internal network can also have access to the web application, i.e. internet has been used so the
users can access the web server which is between KPIS and the internet.
The whole KPIS works on a Microsoft platform. The Front-end has been developed using Active X
technology incorporated into MS Access, whereas the Backend is on a MS SQL Server 2000.
This application was developed by the UNMIK mission and is therefore based on the laws,
regulations and organisational structures of UNMIK and consequently not always applicable given
the development of the new constitution and laws in Kosovo. Due to the nature of the technology
used by UNMIK it is almost impossible for Kosovo Police to adjust the system in terms of the new
laws and generally update the system. There are also various difficulties in naming/renaming
habitats/areas in KPIS. All these challenges are compounded by the fact that the language used in
the application is English when the user requirement is in Albanian and Serbian.
The technology that is currently being used by Kosovo Police is practically obsolete and there is no
support even by its developer Microsoft. For example: KPIS does not work on MS Access 2007 as it
has compatibility issues with Active X.
The current KP software infrastructure is described in the figures below:
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KPIS Use and Maintenance
The ICT Directorate have primary responsibility for maintaining KPIS and in particular:
1. Creating network infrastructure;

2. Installing the application on new computers;
3. Providing help desk support;
4. Adding, editing and deleting users on this system.
Below is the chart of the users and equipment currently in use for KPIS.
Region Nr.of users Equipment Number

KPMHQ 122 computer 165
Pristine 58 Server 13
Mitrovice 40 Cisco Switch 15
Peje 48 Dell Switch 4
Prizren 46 UPS 3000 6
Ferizaj 43 UPS 800 7
Gjilan 45 UPS 5000 5
Border Police 96
Total: 498
3 HARDWARE SYSTEM REQUIREMENTS

3.1 Introduction
The hardware system requirements of the Kosovo Police are specified on three levels:
o The Central System, which acts as the hub of the system and carries out database updating
from the participating organisations and replication of these to Regional Command Centres;
o Regional Command Centre, which acts as the hub of the sub-system and carries out database
updating from the participating organisations (KP Pillars) and replication of these to Kosovo
Police Station level;
o Kosovo Police Station; these are specified as a standard configuration.
The current inventory of equipment in KPIS and the proposed future number is presented in the table
below.
Proposed full implementation

Parameters Current KPIS
in the future
Number of workstations 165 computers/13 servers 1,500 – 2,000 computers
Number of workstations to be
100 – 120 1,000 – 2,000
connected at the same time
Number of all users 500 7,000
Number of active users at the

100 – 120 1,000 – 1,500
same time
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3.2 Central System Requirements

It is required that the proposed servers should be based on “blade” technology and KP Net
connectivity. The servers and associated equipment should be housed on a single chassis.
The Central Server System of the KP should comprise the following functional servers required for
police management service provision as well as security, system and network operations and
management. These include:
• Application server(s) to run the KP’s planned operational software systems;

• Database server(s) to hold and manage the databases required by the above application
systems;
• Web server; accepts requests and returns responses to clients, logging information on client
requests and responses for subsequent analysis to identify actual or potential performance
problem areas;
• Certification Authority/Authentication Server; security management of specific functional user
groups of the KP, with data encryption and verification;
• Back-up and Archiving Solution.
It should be noted that the other necessary centralised services (Proxy, Active Directory, DHCP and
Domain Name Servers etc.) will continue to be provided and operated by KP ICTD.
3.3 KPS, RCC and PS Hardware Configuration
3.3.1 Headquarters Command Centre Configuration
Other Data Base
Exchange information
DATA Flow
MITROVICË DATA Flow KPS PRISTINA
Replication Link REGION
REGION
Replication Link KPS Administration KPS Operations
(Administration / Technical
Support) Departments (Read and Edit)
DATA Flow KPS IT& DATA Flow
DPO – KPIS/CIC Unit
Communications (MHQBuilding)
(KPS AdminHQ)
Read and Edit
Replication Link Replication Link
Log
Replication
PEJE Replication Link Shipping
Link
REGION DOC – Selected GJILANE
DATA Flow (Former PTC Building)
DATA Flow REGION
Replication Link Replication Link
KPIS KPIS-BACKUP
192.168.30.2 192.168.30.3 DATA Flow
DATA Flow Main Server Backup Server
Read-Only
Distributor Mirror KPS Operations

Departments (Read-Only)
Operations Duty Room
PRIZREN DSU
Replication Link Replication Link FERIZAJ
REGION REGION
DATA Flow DATA Flow
WAC
Replication Link
DATA Flow
BORDER &BOUNDARY POLICE
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3.3.2 Regional Command Centre Configuration
PRISTINAREGION
RHQLevel StationLevel
RIC Management Duty Offices
(1st Room)
Read-Only
PRN-KPIS -AM1 PRN-KPIS-AM2

192 .168. 30.151 192.168 .30.152
Investigation Units
KPIS-PRN
192.168.30.12 RIC Data-Entry
(2nd Room)
R.I.U.
PRN-KPIS -DE1
192. 168.30.153
Communication PRN-KPIS -DE2

192 .168. 30.154
PRN-KPIS -DE3
192 .168. 30.155
Centre
PRN-KPIS-DE4 PRN-KPIS -DE5

192 .168.30.156 192 .168. 30.157
PRN-KPIS -DE6 PRN-KPIS -DE7

192.168.30.158 192.168 .30.159
3.3.3 Police Station Configuration
Data Entry StationLevel

Duty Offices
Read-Only
Communication Investigation Units

Centre
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Technical Assistance for preparation of Technical Specifications for the IPA 2010 Support to the Implementation of Intelligence Led Policing
LOT 1: Hardware Specification
Item REQUIREMENT SPECIFICATION OFFERED SPECIFICATION Bidder’s Notes Evaluation

No: & Comments C’ttee Notes
1 Blade Server – 57 items
• Processor(s): 2x Intel Xeon E5650 2.66GHz
(or functional and performance AMD
equivalent), 2 x 6MB Level 2 cache, 1333
FSB;
• Main Memory: 32GB PC2-5300 fully
buffered DIMMs;
• Disk Storage: 2 x 146GB 15K SAS2 Hot-
plug Dual Port HDD;
• Storage Controller(s): RAID Controller, with
128MB battery-backed cache;
• I/O Expansion Slots: Support for up to 2
Mezzanine cards;
• Host Bus Adapter: QLogic QMH2462 FC
HBA Adapter for storage connection (or
functional and performance equivalent);
• Network Adapter: two embedded
Multifunction Gigabit Server Adapters
• Form Factor: Vertically plugged into Blade
Enclosure;
• SAN Compatibility: compatible with
requested Storage Area Network solution;
• Operating System Support: MS Windows,
Linux, Netware and Solaris OS (See point 6).
2 Storage Area Network Infrastructure – 1 item

• Controller: Two, in U2 Controller Enclosure;
• Controller Cache: 4 GB per Controller pair;
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• RAID Levels : 0, 1, 5, 6, 10
• Capacity: Support for up to 96 Terabytes;
• HDD Enclosure: Fibre Channel Drive
Enclosures;
12-bay disk enclosure in 2U, dual-redundant
FC Loop;
Support for up to 8 Disk Enclosures;
Mounting hardware to be included;
Hot pluggable power supplies and fans.
• Hard Drives: 24 x 146GB 15K 4Gb dual-port
FC Hard Drive, support for up to 96 HDDs;
• Drive Interface: Two 4Gb/sec FC-AL ports
per controller in redundant pairs, two paths to
each dual ported HDD;
• Hot-Plug Support: hot pluggable disks, I/O
modules, cache batteries, power supplies
and fans;
• Host Supported: Single Path 512, Dual Path
256;
• Network Connectivity: Gigabit Ethernet: 2 x
RJ45 Connectors, both supporting TCP/IP
offload. Optional add-in NICs including
10Base
• Rack Integration: Must be factory integrated
in Rack cabinet;
Same brand as the SAN solution;
Height: 42 U
Features should include:- Stabilizer Kit,
Grounding Kit, Side-panel Kits and
Ventilation Unit;
Two Power Distribution Units (PDUs) 32A;
Input Connection: IEC 309-32A;
PDU’s must have extension bars with IEC
320 C-13 receptacles.
• Storage Licence: Licensed for
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1 Terabyte usage;
• Operating Systems Support:
Windows 2008 Standard and Enterprise
Edition,
Windows 2003 Standard Edition (32-bit/x64),
Windows 2003 Enterprise Edition (32-bit/
x64), Linux, Sun Solaris, VMware, Novell
NetWare, IBM AIX, Apple Mac OS X
(See point 6).
3 Storage Area Network Infrastructure – 6 items

• Controller: Two, in U2 Controller Enclosure;
• Controller Cache: 4 GB per Controller pair;
• RAID Levels : 0, 1, 5, 6, 10
• Capacity: Support for up to 9,6 Terabytes;
• HDD Enclosure: Fibre Channel Drive
Enclosures;
12-bay disk enclosure in 2U, dual-redundant
FC Loop;
Support for up to 8 Disk Enclosures;
Mounting hardware to be included;
Hot pluggable power supplies and fans.
• Hard Drives: 12 x 146GB 15K 4Gb dual-port
FC Hard Drive, support for up to 48 HDDs;
• Drive Interface: Two 4Gb/sec FC-AL ports
per controller in redundant pairs, two paths to
each dual ported HDD;
• Hot-Plug Support: Hot pluggable disks, I/O
modules, cache batteries, power supplies
and fans;
• Host Supported: Single Path 512, Dual Path
256;
• Network Connectivity: Gigabit Ethernet: 2 x
RJ45 Connectors, both supporting TCP/IP
offload. Optional add-in NICs including
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10Base
• Rack Integration: Must be factory integrated
in Rack cabinet;
Same brand as the SAN solution;
Height: 42 U
Features should include:- Stabilizer Kit,
Grounding Kit, Side-panel Kits and
Ventilation Unit;
Two Power Distribution Units (PDUs) 32A;
Input Connection: IEC 309-32A;
PDU’s must have extension bars with IEC
320 C-13 receptacles.
• Storage Licence: Licensed for
1 Terabyte usage;
• Operating Systems Support:
Windows 2008 Standard and Enterprise
Edition,
Windows 2003 Standard Edition (32-bit/x64),
Windows 2003 Enterprise Edition (32-bit/
x64), Linux, Sun Solaris, VMware, Novell
NetWare, IBM AIX, Apple Mac OS X (See
point 6).
4 Blade Infrastructure – 9 items

• Blade Server Bays: up to 16 half-height or
up to 8 full-height server blades;
• Switch Bays: 8 switch bays;
• SAN Switch: Two x 4Gb SAN Switches;
24 ports enabled: 16 ports internal, 8 ports
external; 8 short wave 4Gb SFPs
transceivers to be included;
• Ethernet Switch: 2 Ethernet Blade Switches
for blade system:- 16 internal downlinks, 5
uplinks and 2 internal cross-connects;
5 x network - Ethernet 10Base-T/100Base-
TX/1000Base-T - RJ-45;
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• Systems Management: 1 Management
Module;
• Power Supplies: 6 x Hot-swap power
supplies;
• Fans: 10 x hot-swap blowers;
• Form Factor: Rack 10U;
• Rack Integration: Factory integrated in Rack
cabinet, to be the same brand as the Blade
infrastructure;
Rack Height: 42 U
Features should include Stabilizer Kit,
Grounding Kit, Side-panel Kits, Ventilation
Unit and 2 x PDU 40 A;
• Operating Systems Support: Microsoft
Windows Server 2008, Microsoft Windows
2003 Server/Advanced Server, Red Hat
Linux, SUSE LINUX, Novell NetWare9,
AIX10 (See point 6).
5 Tape Back-up Library – 2 items

• Drive Technology: Automated Tape Library
LVD SCSI, 4 Gb/s FC, 8 Gb/s FC, 3 Gb/s
SAS, 6 Gb/s SAS
• Number of Tape Drives: 2
• Number of Slots: minimum 40;
• Capacity: 613 TB (with 409 LTO-5
cartridges);
• Max. Data Transfer Rate: Native Maximums:
(with 18 LTO-5 drives) 2520 MB/s 9072
GB/hr;
• Interface: 4Gb Native Fibre Channel
Ultra320 SCSI LVD/SE;
• Cables: 2 x 5-metre LC-LC Multi-mode fibre
cables;
• Media: 100 x LTO5 1.5 TB Read-Write Data
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Cartridges;
• Back-up Software Licenses: Backup
Software to be included;
Licenses for tape drives;
Licenses for SAN Storage Backup to be
included.
6 UPS – 16 items
• Hold up time: minimum 1 hour (for 80%
output power;
• Input voltage range: 230V (-30% ÷ +20%);
• Smart microprocessor control;
• Intelligent LCD display;
• Hot-swappable battery;
• Automatic battery test and protection against
deep discharges;
• Event log for easy fault detection;
• Management through various protocols (for
example: HTTP, SNMP, XML, Telnet);
• Integration with Network Management
Systems;
• Safety markings: UL/TÜV, GS mark, CB, C-
Tick, CE;
• EMC Markings: IEC 62040-2; EN 50091-2;
FCC class A; EMC B level.
7 Software:
MS Windows Vista/7 and MS-Office should be pre-
installed on workstations. However, note that the
Government of Kosovo has an Enterprise
Agreement with Microsoft, therefore each system
should have a pre-qualified licence OS.
8 Installation and Commissioning:

Installation and Commissioning of the above as
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specified at 5.3 below.
9 Warranty: 12 months (one year).
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Technical Assistance for preparation of Technical Specifications for the IPA 2010 Support to the Implementation of
Intelligence Led Policing
SOFTWARE SYSTEM DEVELOPMENT REQUIREMENTS

3.4 Introduction
As noted above, the purpose of the new KPIS is to provide an integrated information management
tool for Kosovo Police which provides information in support of intelligence led policing. The focus of
KPIS will be the capture of key operational information which acts as a record of actions and can be
used for investigations as well as strategic and tactical planning. Therefore the system must be
designed to support the basic policing activities of the KP while also allowing for integration with
other databases currently in use or which might be developed in the future.
The current system already delivers much of the proposed functionality but is in unsupported
software, on an out-dated platform, has no integration with other information databases in use and is
not in the appropriate language. The new system must:
• Be compliant with Government of Kosovo standards for IT systems;

• Meet all national standards for data protection;
• Provide for the migration of key data from the existing system;
• Provide users with a single point of entry to all databases used by KP;
• Provide for the exchange of information with selected external sources;
• Provide a robust security system.
Currently the system provides for data capture well after the event by the submission of written
reports which are then entered by KPIS administrators into the system. This delay needs to be
shortened and the intention is that KPIS is used by all staff both for data entry and searching, ideally
real time update and interrogation. While the system will continue to rely on data entry and
searching from dedicated computers, the design must allow for remote access in the future as well as
integration with dedicated telephone systems.
Key issues for the system include:
• System user languages must be in Albanian, Serbian and English;

• Need for enhanced security models;
• Improved processes for data capture;
• Development of an Intelligence Module to capture standard ILP reports;
• Increased searching capabilities;
• Integration with other databases in particular CIS;
• Better reporting functions;
• Improved integration with active directory services and security services.
It is envisaged that the system should conform to:
• Information architecture model such as defined in the figure IT Information Architecture;

• The composition view of the systems and their link such as defined in the figure IT Business
Architecture (macro and detailed);
• The modern 3-tier architectural mode (Front End, Applications, Database);
• The solution for the system must provide high reliability, high scalability and high availability;
• The software code requirements shall be provided in three layers:
• Presentation logic;
• Business logic;
• Data logic.
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The bidding for the software part only should add the recommendation for the hardware according to
point 3.4. (LOT 1. Hardware Specification).
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IT Information Architecture
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IT Business Architecture
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Detailed IT Business Architecture
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3.5 LOT 2: Kosovo Police Information System
Item REQUIREMENT OFFER Bidder’s Notes Evaluation

1 1.The system must provide the following
functions:
A. Operational Functions/Records (Operation

Management Systems)
Incident Reporting: manage information relating

to incidents including allocation of unique incident
number, drop down menus for method of reporting,
type of incident, region etc. Must prompt user to
open formal case and link to original incident
number.
a) Must provide for managing Traffic
Citations including the possibility to create
and issue a citation.
b) Must provide for the management
of Traffic Accidents including information
exchange with vehicle registration systems.
c) Must provide for the management
the Statement (Notify an incident).
d) Operational Reports: manage
information about operational activities for
defined periods of time including:
 Allocation of resources;
 Summary of main activities;
 Lines of responsibility;
 Must provide for the exchange of
information with the Human Resources
System.
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B. Investigative and Intelligence Sub-system
Must provide the following functions:

1. Case Management: manage information
relating to Criminal Cases: case registration,
status, operational responsibility, case
progress relating to persons, objects or
evidence.
a) The system must allow for the
attachment of various file formats
(images, text documents, audio, video,
etc.).
b) Must provide for the management
of warrants including the request,
justification and status of warrant.
c) Must provide for linking warrants
to cases, people and object.
d) Must provide for information
exchange with CMIS and BMS.
2. Evidence Logs: manage information
relating to the collection, registration, handling,
location, access and disposal of evidence.
a) Must be able to attach multiple file
formats to the log.
b) Must be linked to a case.
c) Must provide for information exchange
with CMIS.
3. Objects: manage information relating to
objects involved in incidents, cases or
intelligence reports (including documents,
weapons etc.). This function will be the basis
for recording and managing all evidence in the
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Central Evidence Room in PHQ and must
manage an audit trail to/from Regional/station
evidence rooms. It:
a) Must provide for information exchange
with the Firearms Registration system.
b) Must provide for information exchange
with Customs Systems.
4. Custody Management: manage
information about individuals in police custody
from arrival to release or appearance at court
including the ability to document physical state,
interactions with officers, property log,
monitoring of custody, allocation of cells etc.
a) Must allow a link to case.
b) Must allow a link to person.
5. Enhanced Investigation/Management
Tools
a. Single-point of query: the user logged into
the KPIS will have the ability to search all
elements of the system as well as
specified data from other systems from a
single search screen.
b. The system will return results so that
when a record is selected all existing
linkages to other records will be
displayed.
c. Information in KPIS will be available to
CIS through a simple search mechanism.
d. Increased mapping capabilities including
the use of GIS: the system must provide
users with accurate up to date mapping of
crime, incidents, vehicles and workforce
by linking identified elements to
geographical representations at national,
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regional, city and grid reference.
e. Enhance management, strategic, tactical
and operational reporting capabilities: the
system design should allow for the
generation of standard report types
identified during the development of the
detailed functional requirements as well
as assist users in creating customised
reports, as and when needed, by the
selection of elements.
C. Intelligence Reporting: Manage information

relating to the gathering, recording, analysis and
disseminating of intelligence on persons, vehicles
organisations, activities or objects. Must be
accessible to CIS and utilise the 5x5x5 model for
ILP reports. Further, must provide mechanism to
extract information (Person, Objects, Property,
etc.) and recording information in other
subsystems (CIS, Integrated Record
Management).
D. Integrated Record Management Sub-system

The sub-system must provide the following
functions relating to persons (manage information
relating to the biographical record about
individuals) including but not limited to:
a) Link them to incidents, cases or
intelligence reports;
b) Linking with objects, properties, criminal
group, gang, etc.;
c) Specify the incident/case reference and
status (accused, witness, suspect, victim
etc);
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d) Must have the capacity to link to biometric
data;
e) Must provide for the exchange of
information with the Civil Registration
Database;
f) Must provide for the exchange of
information with BMS.
E. Information Exchange with other Systems

The system design must develop a mechanism for
providing for the exchange of information between
the new KPIS and other systems including but not
limited to:
1. CIS
2. KP Human Resources
3. Vehicle Registration
4. Civil Registration/ID Cards
5. Foreign Citizens Registration
6. Asylum and Immigration
7. Prosecutors (CMIS)
8. Border Management
9. Firearms Registration
10. Corrections4
11. Telephone Systems
12. Utility Companies
13. Taxation
14. Customs
15. AFIS
16. Evidence Management
17. Human Resource
F. System Security Features

The supplier must provide a security solution which
is compliant with KP legislation including Data
Protection requirements. The system features must
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include, but are not limited to:
1. Access, Authorization Management and
Security
The system must ensure the security of
information against unauthorized access and
possible tampering. Consistent with security
policy, defined functions must be implemented
that can operate both at the level of the
application and operating system middleware.
The system must:

• Meet the following minimum security
requirements:
• The unambiguous identification and
authentication of users;
• The protection of information relating to
each user from others;
• Guaranteed access to resources only to
authorized users;
• Encryption of information transmitted.
• Allow the definition and
assignment of different access rights to
individual users and groups of users
enabling the system to allow selective
control access to resources, including
through the creation of user profiles. Thus
for each user or class of users it can
inhibit or deny access to certain features.
• Provide for the encryption of

sensitive information.
• Provide mechanisms to manage
the identification, implementation,
administration and termination of digital
identities of the users that access the
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system. (Identity Management).
• Ensure identity management is
integrated inside the technological
platform used to host the systems.
• Provide mechanisms for strong
authentication:
 The system must provide functions to
manage audit information (Audit
Management):
• Register user activities;
• Register change to the
information;
• Backup and recovery of audit
information;
• Search of audit information.
• Register the activities relevant to
the security held by each user, so as to
ensure their identification. The following
minimum information must be stored:
• User
• Time
• Activities
• For all the information changed, the system must store
each change event, the author of the amendment and at
least the date and time when the change occurred. The
records relating to the change events and their
perpetrators should be stored with a guarantee of
immutability by unauthorized users and lack of appropriate
access rights.
2. Must ensure data encryption of the Intelligence
reporting database.
3. Must have a hidden flag warning system
advising an enquiry relating to sensitive target
data (named subject or specific data) linked to
the originator.
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4. Must provide a mechanism for recording
justification of system searches.
5. Must allow for restricting particular activities to
particular PC Workstations.
6. Must notify systems administrators in real time
when unauthorised access or alterations are
attempted.
7. Must provide data backup and archiving
mechanisms.
2. Non Functional Requirements

1. Product Requirements
• Usability
requirements:
 Must have a unified Common Interface
in terms of desktop client (Windows
GUI and Web Client) and mobile phone
device;
 The concept of user experience and
the use of RIA Technologies has to be
put in place;
 Must have user interface in Albanian,
Serbian and English;
 Should wherever possible make use of
auto-completion;
 Should in cases where auto-completion
is not possible assist users as much as
possible with drop down menus;
 Must be case neutral for data entry;
 Should provide user prompts to
complete forms;
 Should have mandatory completion of
sequential sections before access
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permitted to next completion area;
 Should offer tips/hints on system
usage;
 Must, depending upon the detailed
requirements, mark certain elements
as mandatory and the record cannot be
saved until they have been completed;
 Must provide the ability to carry out a
global search of the system as well as
assisting users by suggesting specific
search parameters.
• Efficiency
Requirements
• Response Time - the solution must
provide acceptable time depending on
the capacity of hardware, software and
telecom resource;
• Space - the solution must provide
acceptable spaces to manage users,
functions perform by the systems and
information managed.
• Portability
Requirements - Not Applicable;
• Reliability
Requirements (Defect ratio), MTBF
not less than 1,000 etc.
2. Organizational Requirements
• Delivery
requirements: The system must have the
following deliverables:
• Source Code;
• Technical Documentation.
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The following documents must be delivered:
• User Manual;
• Software Requirements
Document;
• Software Design Document;
• Software Detailed Design
Document;
• Test Plan, Test Case, Evidence
of the Test, Test Summary
Report;
• Software Project Management
Document (Status Meeting,
Change Requests etc.);
• Software Deployment Plan;
• Software Installation and
Configuration;
• Software Build Manual;
• The entire documentation must be
written in English. The User Manual in
Albanian and Serbian language.
3. Implementation Requirements
The System must be developed using AGILE
Methodologies. SCRUM Methodologies is
preferred.
• The System must have a dedicated
Training Environment.
The System must have a dedicated User
• Test Environment;
• The system must have a dedicated
Development Environment.
4. Standards Requirements
The system must be developed according to
SWEBO, PMOK, ITIL, COBIT and relevant IT best
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practice standards not limited to but include the
following standards:
 Technical documentation is developed
according to ISO/IEC standards for
software:
• ISO/IEC 9003:2004;
• ISO/IEC 27001:2005;
• ISO/IEC 25000:2005;
• ISO/IEC 9126;
• ISO/IEC 9241-11;
 Standards related to Data Format for the
Interchange of Fingerprint, Facial & Other
Biometric Information:
• ANSI/NIST-ITL 1-2007;
• ANSI/NIST-ITL 1-2008;
• ANSI/NIST-ITL 1a-2009;
 PMBOK for Project Management;
 UML must be used to model the system
and this component (Use Cases, Object
Data Model, Deploy View, etc.);
 Entity Relationship Diagram must be
provided (Visio format or ERWin format).
5. External Requirements
• Inter-operability
requirements: The system must be capable
to operate with major technologies present in
the market. The use of COTS solutions must
comply with the technical specification and
any defects in an intended COTS solution will
not be accepted.
• Ethical Requirements: Not Applicable.
• Legislative Requirements in Kosovo.
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3. The new infrastructure must be compliant
with current technologies platform and have:
• High scalability;
• High availability – 24/7;
• High reliability;
• The design of the services should be based onto
a distributed system such as the organization of
Kosovo Police (Main HD, Regional Centre). The
Supplier will provide the best design according to
the availability of wide band network connections.
Furthermore, it must provide the following Services

and Functions:
• Advanced Active Directory Services;

• Identity Management Services;
• Single Sign On Services;
• Firewall Services;
• PKI Infrastructure;
• Unified Communication Services;
• Workflows Services;
• Web Services;
• Search Services;
• Presentation Services;
• Reporting Services;
• Database Management Services;
• Data Warehouse and Data Mining Services;
• Virtualization Services;
• Infrastructure Management Services:
• Patch Management;
• Software Distribution;
• Auditing and Monitoring;
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• System Management;
• Hardware and Software Inventory;
• Antivirus.
4. Database Requirements
• The different types of information that Kosovo
Police use must be separated in different DBMS.
The design of the physical data model must
reflect the following partition:
a. Intelligence Information (Case, ILP
Reports, Intelligence Information);
b. Operational Information (Incident, etc.);
c. Biometric (Fingerprint, DNA, etc.);
d. Multimedia;
e. Data Warehouse and Data Mining.
• The supplier must provide functions to migrate the

old DBMS of Kosovo Police to the new KPIS. The
following databases must be migrated:
a. KPIS DB;
b. Traffic DB;
c. MAP DB.
d.
5. System Development
The tools used to develop this system must be compliant
with current technology platforms.
2. Software Installation
Installation, testing, beta test (piloting) and phased
implementation of the software and database
management system as specified at 5.2 and 5.3 below.
3. Training
Training in the use and management of the system as
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specified at 5.4 below.
4. Software and Technology Support
Applications software (KPIS) and its related technology
must be supported by the supplier, namely by providing
Corrective Maintenance. Kosovo Police will send a bug
report for each bug reported during the operation of the
system.
The Supplier must resolve bugs in accordance with the

time-frames contained within the service level agreement.
The Software Configuration Management will be under the
control of KP IT Directorate. When the bug is resolved
(bug corrected, software system is rebuilt, user has
formally accepted the resolution) the Supplier must
provide a Summary Report that includes the following
information:
• Information originally provided by Kosovo Police;
• Duration of resolution;
• Source of defect;
• List of software code components that have been
changed and the exact nature of amendment.
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4 SERVICES REQUIREMENTS
4.1 Introduction
As noted above, this Tender should be regarded by Bidders as a turn-key project, culminating in the
hand-over to the Kosovo Police by the selected Contractor of a fully operational system, replacing
the current KPIS. Apart from the actual costs of the equipment and software development detailed
above, the Tender should also include all associated services costs, including installing, configuring,
data migration and functional testing by the technical staff of the Contractor of the equipment and the
necessary operating/applications software. They will be assisted in this task by designated technical
specialists of the KP Information and Communications Technology Directorate (ICTD) as part of their
hands-on training.
The Services required to be provided by the selected Contractor are detailed below.
4.2 Suggested Project Plan

The supplier will provide two teams. One small team (Project Manager, Analyst and Architect
(Application and Infrastructure)) will work together with Kosovo Police to define Plans, Software
Functions and requirements for the infrastructure. The other Team (Development of the System) will
work in the structure of the Supplier.
The project should be organized in five stages:
a) Start-up and Planning;

b) Development;
c) Beta Test;
d) Deploy;
e) Operation and Maintenance (warranty).
4.2.1 Start-up and Planning
During this phase the contractor will meet the principal stakeholders in order to:
• Develop the user requirements specification;

• Establish the software development plan according to the requirements and the Agile
Methodology;
• Create a change management policy to define all changes during all phases of the project;
• Provide initial training for the IT Directorate staff including;
• Attend meetings for appropriate project management and systems development
methodologies.
4.2.1.1 Duration, Deliverable and Exit Criteria
1. Suggested duration: 1 month.

2. Deliverables:
a. User Requirements Document;
b. Software Development Project Plan;
c. Change Management Procedure and Templates;
d. Minutes of Meetings.
3. Exit Criteria:
a. Acceptance of User Requirements Document.
4.2.2 Development
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The application will be developed according to the plan prepared during the first phase and the
agreed methodology. For each Sprint (duration 1 month) the contractor will provide the technical
documentation. The user will accept the deliverables for each Sprint.
The software must be developed using a dedicated Environment that corresponds to the designed
solution (Virtual Machines for example). A final internal System Test including integration with other
systems has to be put in place before full Beta Testing can commence.
1. Suggested duration: 6-9 months.

2. Deliverables:
a. Source Code;
b. Technical Documentation;
c. Project Management Documentation;
d. Minutes of Meetings.
3. Exit Criteria:
a. Acceptance of Internal System Test and Intermediate Sub-system Component
development during the phase;
b. Beta Test Plan accepted;
c. The Supplier for the Hardware must install and configure the Hardware and related
Operating Software according to the Beta Test Plan;
d. The Supplier for the Hardware must install and configure the system on the installed
Hardware according to the Beta Test Plan.
4.2.3 Beta Test
During this phase the application will be installed and configured onto defined KP sites according to
the agreed Beta Test Plan (for example one Regional Centre and a related Police Station). The
Kosovo Police will provide at the end of the Development Stage the precise number of sites and the
location of each site to be part of the Beta Testing. The number of sites for the test phase will not
exceed 10-15 percent of the total sites for the project.
The contractor must provide the following services during this phase:
• Train the Trainers;

• Installation, configuration, testing of hardware and new the system at the defined sites in
Kosovo;
• Corrective Maintenance as described in the section Operation and Maintenance;
• Additional Software Development to improve the system or add some functionalities (this to
be no more than 15 percent of the total cost of the software development);
• A change management process operating in accordance with the Change Management Plan
defined at the Start-Up and Planning of the project;
• Testing of the interfaces with other systems.

2. Deliverables:
a. Training Plan;
b. Training Documentation;
c. Technical Documentation (Upgrade in accordance with the Test Plan, Test Cases,
Test Evidence, etc);
d. Project Management Documentation;
e. Minutes of Meetings;
f. Bug Reports as best described in the next section;
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g. Summary of Bug Reports.

3. Exit Criteria:
a. Acceptance of the System.
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4.2.4 Deployment
During this phase the contractor will provide the following services:
• Evaluation against agreed criteria of initial roll out training by new KP trainers;
• Installation and configuration of the entire system (all sites);
• Migration of the existing database to the system;
• Installation Test of the System;
• Support during the User Acceptance Test.

2. Deliverables:
a. Technical Documentation;
b. Project Management Documentation;
c. Minutes of Meetings.
3. Exit Criteria
a. Positive Conclusion of User Acceptance Test with independent Commission.
4.2.5 Operation and Maintenance (concern software only) – Warranty Services
During this phase the Supplier must provide Corrective Maintenance. Kosovo Police for each bug
reported during the operation of the system will send a bug report. The bug report will include the
following minimum information:
• ID Bug;
• Bug Description;
• Where found;
• Time and date;
• Severity of the Bug and timescale for the resolution (according to quality of service level
agreement):
o Blocker – blocks: 1-2 hours for the resolution;
o Critical - crashes, loss of data: 2-4 hours for the resolution;
o Major - major loss of function: 24 hours for the resolution;
o Minor - minor loss of function or other problem where easy workaround is present: 2-
4 days for resolution;
o Trivial - cosmetic problem like misspelled words or misaligned text: Maximum 1

week;
• Central Contact Point/Help Desk.
The Supplier must resolve bugs in accordance with the time-frames contained within the service level
agreement. The Software Configuration Management will be under the control of KP IT Directorate.
When the bug is resolved (bug corrected, software system is rebuilt, and user has formally accepted
the resolution) the Supplier must provide a Summary Report that includes the following information:
• Information originally provided by Kosovo Police;

• Duration of resolution;
• Source of defect;
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• List of software code components that have been changed and the exact nature of
amendment.
1. Duration: 12 months.
2. Deliverables:
a. Defect Reports.
4.3 Equipment Installation, Commissioning & Implementation

The equipment is to be installed at the following locations:
LOCATION CONFIGURATION
KP HQ Pristina 15 x Item 1, 1 x Item 2, 3 x Item 4, 2 x Item 5, 4 x Item 6
KP RHQ Pristina 7 x Item 1, 1 x Item 3, 1 x Item 4, 2 x Item 6
KP RHQ Gjilan 7 x Item 1, 1 x Item 3, 1 x Item 4, 2 x Item 6
KP RHQ Ferizaj 7 x Item 1, 1 x Item 3, 1 x Item 4, 2 x Item 6
KP RHQ Prizren 7 x Item 1, 1 x Item 3, 1 x Item 4, 2 x Item 6
KP RHQ Pejë 7 x Item 1, 1 x Item 3, 1 x Item 4, 2 x Item 6
KP RHQ Mitrovicë 7 x Item 1, 1 x Item 3, 1 x Item 4, 2 x Item 6
The equipment and operational software specified in Section 4 above should be installed by the
selected Contractor and put into full operation.
The following implementation activities should therefore be included in the development of the
Contractor's implementation plan in collaboration with the appropriate technical staff of KP ICT
Directorate:
• Design the new server infrastructure;

• Design and implement a new structure of Directory Service;
• Secure users and computer environment using Group Policy;
• Install and configure servers to support the appropriate end-user services;
• Configure connection services to:
 Support KP user access to the KPS Intranet, Internet (where appropriate) and other
designated external network locations;
 Control user access to external resources by agreeing and applying appropriate
access policies;
• Implement Backup and Archiving Solution;
• Implement the standard KP anti-virus solution and automatic updating services for the
installed KP equipment.
4.4 Training Services

As part of the design and installation process it is required that the Contractor work in partnership
with KP ICTD staff to ensure knowledge transfer and further build local capacity for maintaining the
system. In particular the Contractor will involve KP ICTD staff when developing administration and
users manuals. As part of the final hand over the Contractor will provide KP management with a
written assessment confirming that the ICTD staff are competent to assume full responsibility for the
system and make appropriate recommendations about further training or support they should
receive.
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In addition to informal learning through collaborative working the Contractor will also prepare a formal
training programme which will identify timing, structure and content of the following training
programmes for the new KPIS:
• Training of trainers;
• Initial roll out training for officers;
• Annual Refresher Training;
• Induction Training Module.
In addition to developing the courses listed above the Contractor will be responsible for delivering the
training of trainers as well as providing on the job training and support to KP ICTD staff. A general
approach to the training is suggested below.
4.4.1 Training Courses
The participants in the training of trainers should be a mixture of the dedicated training staff who are
based in the Kosovo Centre for Public Safety Education in Vushtrri and ICTD staff. The participants
should include representation from every region to ensure adequate trainers are available outside of
Pristina. Training of the other officers will be dependent upon the implementation plan and the
ongoing training plan of the KP.
Training Content
The training of trainers should cover:
• System use (introduction to all modules, data entry, searches, reporting etc.);
• Information management procedures (how and when information is captured, used and
shared as part of the business processes);
• Information security and handling (protective markings, risk assessments, physical control
etc.);
• Training Methods and Delivery (basic skills and techniques of training including how to
design a course, presentation styles, learning activities and how to assess impact).
Only the first three elements are necessary for the other courses.
Training Style
The training should be delivered in Albanian and Serbian (for the training of trainers it can be in
English with a translator) and involve:
• Presentations;
• Discussions;
• Practical exercises using the system.
The learning of participants should also be evaluated against agreed criteria. When using the
system, each participant’s work should be checked before moving on to the next exercise and a final
practical exam should be held requiring participants to receive a passing grade before they can
complete the training.
It is particularly important that the newly trained trainers are evaluated not just on system knowledge
but on training skills. Before completing the training, each participant should have an individual
session with trainers to review the training skills and identify strengths and areas for enhancement.
Training Outcome
At the end of the Training of Trainers programme, Kosovo Police will:
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• Have an adequate number of trainers (20 suggested) to meet current and future training
needs;
• A plan for the initial delivery of training to officers indicating which trainers will work together
and where based upon the evaluation of the participants strengths;
• A detailed trainers manual in Albanian, Serbian and English which includes:
 Course Programme;
 Timings of sessions;
 Slides and other training tools;
 Presenter’s notes;
 Evaluation tools.
4.4.2 On the Job Training
As noted previously, the Contractor will work closely with KP ICTD staff during the design and
implementation phase and provide support and mentoring. As part of the implementation process
the Contractor will also sit in on the initial training sessions delivered by the new KP trainers and
provide support and feedback on performance. During the first phase of implementation the
Contractor will spend 3 days in the offices providing immediate support to officers using the system in
an operational environment and thereafter this role will be fulfilled by the KP trainers.
4.5 Documentation Requirements

The Tender should include the provision of all necessary and relevant standard technical
documentation for the proposed equipment and operational software in English. However, additional
documentation should be produced relating to the installation and hardware/software configuration
parameters of the equipment at each location, as carried out by the Contractor’s technical staff. This
additional documentation should be provided in English, Albanian and Serbian.
Documentation relating to the new KPIS should include:

• Functional Requirement Specification;
• Systems Design Specifications;
• Relational Database Schemes and Tables as appropriate;
• Applications Source Code (in hard copy and electronic form);
• User Manual;
• Training Manuals;
• System and Database back-up and recovery procedures.
4.6 Acceptance Criteria

Site Acceptance Test (SAT)
The Site Acceptance Test will be performed after the full installation of all software and hardware at
the sites described at point 5.3 above, with all the equipment working in normal conditions (included
in Beta Test - see point 5.2.3 above).
System Acceptance Test (SAcT)
The System Acceptance Test will be performed in the main Headquarters Centre and Regional
Headquarters after installation of the software of Police Stations computers. During the System
Acceptance Test the complete functionality of the system will be validated in accordance with
relevant international standards (included in Deployment - see point 5.2.4 above).
Final Draft
Page 44 of 45
4.7 Warranty Services (concern hardware only)

All hardware equipment should be supplied with a Standard manufacturer warranty. Conditions for
hardware support and the Contractor’s response to warranty support requests will be the subject of a
Service Level Agreement to be established between the KP and the Contractor.
Final Draft
Page 45 of 45

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The European Union’s IPA Programme for

Support to the Implementation

3 HARDWARE SYSTEM REQUIREMENTS..............................................................9

SOFTWARE SYSTEM DEVELOPMENT REQUIREMENTS..................................19

The Instrument for Pre-Accession Assistance 2010 project supports:

a) New Kosovo Police Information System

b) Training of KP staff to use the new system

The components of this project therefore include:

1) Establishment and documentation of the KP Functional Requirements;

• All the existing functionality;

• Carry out a functional analysis to identify needs;

In general the offered solution must fulfil the following criteria:

• Security: Provide a secure computing infrastructure and simplified

2.2 Kosovo Police ICT Systems and Infrastructure

2.2.1. Communications Network

KPS CANOPY NETWORK LINKS

- PBX TDA 200

GREE N HILL - PBX TDA 200

- PBX TDA 200

- PBX TDA 100

- PBX TDA 200 PODUJEVA - PBX TDA 200

MALISHEVE BERISHA FUSHE KOSOVA OBILIQ

- CMM - PBX TDA 200 - PBX TDA 200

- PBX TDA 200 - PBX TDA 200

VITOMIRICA 60MBps ZATRIQ FERIZAJ RHQ - PBX TDA 200

GAJ RE - PBX TDA 200 LIPJAN DC

QAFA E PRUSHIT Qafa E Morines

2.2.2. Analogue System of Radio Communication of Kosovo Police

2.2.3. Kosovo Police Telephone System (VoIP)

2.2.4. Kosovo Police Main Computer Network

2.2.5. Kosovo Police Systems

Currently the KP uses the following database systems:

Is main database available to KP . It operates in

Is main database available to Criminal

Functions in most of the border points . It is in

AFIS For fingerprint identification

Used for data of individuals and weapons

MAP Used by Traffic Unit

Used for data of vehicle information (registration

Used by Investigation Unit (biometric information

2.2.6. Kosovo Police Information System – System Issues

The current KP software infrastructure is described in the figures below:

KPIS Use and Maintenance

1. Creating network infrastructure;

Region Nr.of users Equipment Number

3 HARDWARE SYSTEM REQUIREMENTS

Proposed full implementation

Number of workstations 165 computers/13 servers 1,500 – 2,000 computers

Number of all users 500 7,000

Number of active users at the

3.2 Central System Requirements

• Application server(s) to run the KP’s planned operational software systems;

3.3 KPS, RCC and PS Hardware Configuration

3.3.1 Headquarters Command Centre Configuration

Other Data Base

Distributor Mirror KPS Operations

Operations Duty Room

BORDER &BOUNDARY POLICE

3.3.2 Regional Command Centre Configuration

PRN-KPIS -AM1 PRN-KPIS-AM2

Communication PRN-KPIS -DE2

PRN-KPIS-DE4 PRN-KPIS -DE5

PRN-KPIS -DE6 PRN-KPIS -DE7

05 TechnicalSpecifications Part1&2

05 TechnicalSpecifications Part1&2