MARCOS J.

CARUSO
16710 China Blue Lane * Cypress, Texas 77433
832.541.3725 * mc6f3b7a@westpost.net
PUBLIC SERVICE MANAGER
Highly accomplished professional with over 20 years of experience delivering exc
eptional services that exceed objectives within government settings and for bill
ion-dollar corporations. Proven ability to manage, improve, and streamline opera
tions. Adept at leading multiple projects simultaneously from conception to succ
essful conclusion. Comprehensive approach to leading, training, mentoring, build
ing, and developing teams. Recognized as a dynamic leader with superb interperso
nal skills.

CORE COMPETENCIES
Strategic Planning * Client Relations * Project Management * Internal & External
Communication
Operations * Policies & Procedures * Trend Analysis * Process Improvements * Sa
les Growth
Team Leadership & Development * Business Development * Financial Management
Cost Savings * Training * Networking * Cross-Functional Teams * Quality Assuranc
e * Marketing
Budgets * Reports * Presentations * Special Events * Customer Service * Fluent:
English & Spanish

PROFESSIONAL EXPERIENCE
U.S. DEPARTMENT OF COMMERCE, Houston, Texas * 2009 to Present
Department of the United States government concerned with promoting economic gro
wth.
Partnership Specialist * 2009 to Present
Act as an organizational liaison within the U.S. Census Bureau and establish rel
ationships with faith based organizations, officials, local government leaders,
and key persons within a given community. Present Census Bureau information, ide
ntify audiences, and continue to cultivate contact with individuals through phon
e calls and written correspondence. Investigate potential contacts within the co
mmunity and promote participation with the 2010 Census. Organize special events,
coordinate / man booths, and present Census information to groups in both Engli
sh and Spanish. Convey Census objectives by utilizing PowerPoint, thereby educat
ing county officials, nonprofit organizations, and corporate employees. Collabor
ate with field operations by providing support for a variety of ventures includi
ng recruitment, non-response follow-up, and questionnaire assistance.
* Obtained formal Diversity Training and Integrated Partner Contact Database edu
cation.
* Nurtured relationships with faith based organizations, officials, and governme
nt offices.
* Launched and implemented means of educating / building interest in the 2010 Ce
nsus.
* Obtained Census information in Washington, Ft. Bend, and Austin Counties while
establishing contacts for regional events, presentations, and meetings.
Crew Leader * 2009
Oversaw comprehensive technical support for 13 employees of the U.S. Census Bure
au. Ensured accurate data collection and quality control. Offered solutions to H
HC and field data collection challenges and generated thorough administrative re
ports. Verified daily payroll, delivered progress reports, and ensured all proje
cts were completed within a given timeframe. Collaborated with the Crew Leader a
nd led PowerPoint presentations at internal meetings. Communicated with upper ma
nagement regarding operational progress, performance, and productivity.
* Delivered 100% of objectives on deadline.
* Catapulted to a Partnership Specialist position due to outstanding work perfor
mance.
* Trained Listers and ensured proper field techniques were demonstrated / implem
ented.
MEBA CORPORATION, Houston, Texas * 2000 to 2009
Company operating for 6 restaurants including Quiznos Subs and pizzerias in Hous
ton and Miami.
Owner
Spearheaded overall management and operational objectives for 6 restaurants and
52 employees. Launched dynamic marketing campaigns to continually drive business
and support new sales growth. Generated and distributed analytical reports to m
onitor all revenue and retail facets.

MARCOS J. CARUSO * Page 2 * mc6f3b7a@westpost.net

MEBA CORPORATION continued:

Established and maintained inventory, labor, and advertising budgets. Ensured co
mpliance and upkeep with all state licensing, permit, and safety regulations. Pu
rchased all goods including perishables and non-perishables. Streamlined operati
ons and identified areas of cost savings to maximize performance and revenues fo
r a multi-site corporation.
* Collaborated with architects, engineers, and building contractors to construct
3 restaurants.
* Pioneered partnerships with the Florida Department of Children and Family, CY
Fair ISD, Katy ISD, and the Student Media Group at Berry Center ISD.
* Provided state food manager certification training for all employees in Florid
a and Texas.
* Continually upheld franchise standards and complied with national models.
* Built operating teams and encouraged employee performance, resulting in increa
sed profitability.
PIZZA HUT CORPORATION, Miami, Florida * 1990 to 2000
Restaurant chain and international franchise that is a subsidiary of Yum! Brands
, Inc.
Area Bilingual District Supervisor
Oversaw 12 restaurants and over 200 employees within Miami Date County. Determin
ed sites for new restaurant locations, oversaw the construction process from con
ception to completion, and directed quality assurance operations. Guaranteed all
locations were complying with company policies and procedures. Identified staff
members that exhibited performance excellence for management / advancement cons
ideration. Conducted trend analysis, identified areas of operational improvement
s, and generated financial statements.
* Slashed turnover 50% by transforming hiring and promotional systems.
* Boosted efficiency and accelerated profitability by improving workstations and
equipment.
* Consistently exceeded target performance quotas.
* Received recognition for dramatically increasing revenues, resulting in an Are
a Coach position.
* Accelerated to an Area Bilingual District Supervisor from starting positions o
f District Trainer and General Manager due to exceptional work performance.
* Acted as the regional representative for corporate meetings.
ADDITIONAL EXPERIENCE (details on request):
Area Bilingual District Supervisor, District Trainer, General Manager, PIZZA HUT
CORPORATION
General Manager, DOMINO'S PIZZA
SK-PO, US NAVY RESERVE
FORMAL EDUCATION
Associates Degree, Hospitality Management, Miami Date Community College, Miami,
Florida
Associates Degree, Management, Lone Star College, Houston, Texas
PROFESSIONAL MEMBERSHIP
Member of HAR
PROFESSIONAL DEVELOPMENT
Division of Food Safety for the Department of Agriculture & Consumer Services
Texas Real Estate Commission
PROFESSIONAL CERTIFICATES
Certified Food Manager Instructor, Certified Realtor
COMPUTER SKILLS
Microsoft (Excel, PowerPoint, Word)

MARCOS J. CARUSO
16710 China Blue Lane * Cypress, Texas 77433
832.541.3725 * mc6f3b7a@westpost.net

Dear Sir / Dear Madam:

If your organization is in need of a manager with over 20 years of experience pr
oviding exceptional services for military, corporate, entrepreneur, and governme
nt organizations, please review my resume. My ability to streamline, manage, and
improve operations should prove highly beneficial to your company.
Superb ability to develop, train, and mentor teams, skill in building partnershi
ps, and extensive experience developing strategic marketing plans are among the
most notable traits I would bring to any relevant position. My time as a Partner
ship Specialist for the U.S. Department of Commerce has given me the opportunity
to cultivate community relationships, coordinate projects and events, and work
with cross-functional teams. I am a creative problem solver, a strong communicat
or, and a strategic planner in fast-paced environments.
My accomplishments include:
* Cultivating relationships with faith-based associations, community leaders, co
rporate employees, nonprofit organizations, and government offices,
* Utilizing bilingual skills by presenting company information in both English a
nd Spanish; and
* Building operating teams and encouraging employee performance, resulting in in
creased profitability, streamlined systems, and improved customer service.
I would like to speak with you to further discuss the possibility of contributin
g to your organization's success. Please contact me at your convenience to arran
ge an interview. Thank you for your time and consideration, and I look forward t
o hearing from you soon.
Sincerely,

Marcos J. Caruso