RENEE DAIBER

5821 Dauderman Road Alhambra, IL 62001 618.789.2436 Email: rd6fa056@westpost

.net
CUSTOMER SERVICE / ACCOUNTS RECEIVABLES/ CLERICAL SKILLS ADMINISTRATION BENEFITS
/ CLIENT RELATIONS
To help maximize revenue within an organization by utilizing my skills, knowledg
e and experience. Diverse background consisting of Team Leader experience with a
n aptitude for assessing corporate needs and delivering programs that meet goals
and deadlines. Qualifications include: Multi-State and International client ba
sed relationships.
Superior analytical and problem solving skills
Superior research and reconciliation abilities
Excellent written and verbal communication skills
Expert organizational skills that include the ability to be focus driven and to
successfully organize talent to optimize performance.
Work with all levels of management
Computer proficient in MS Office
Capable of working in fast-paced, stress-filled environments, while always meet
ing strict timelines.
Strong presentation, negotiation, and written and verbal communication skills.
OBJECTIVE:
Seeking employment with a reputable company where I can utilize my previous expe
rience and skill set to help a company grow and prosper.

CORE COMPETENCIES
Team Leader
Credit and Collections
Problem Resolution
Customer Service Satisfaction
Collaborative and Team Focused
Technology: Proficient in :MS Word, PowerPoint, MS Access and Excel 2007, Acco
unting Express 2008 (user friendly)
PROFESSIONAL EXPERIENCE
The Jewelry Exchange, Overland Mo - (Tustin, Calif)
2009 Present
Sales Associate (Part Time)
I currently am looking to get back into an office setting Need Salaried F/T Pos
ition Again. I was hired for Christmas help in 2009. Currently still employed bu
t, only part time.
Retail Diamond Jewelry Store
Selling Diamonds and Gold Jewelry and explaining the features and benefits to C
ustomer to close the sale.
Turning over a sales to a team Co-worker if needed to close the sale / collabor
ation
Dealing with cash, credit cards, check transactions

Buck-Hollow Taxidermy Service, Alhambra IL

2008 - Present
Office / Marketing Manager / (Home Based Seasonal P/T Business)
 Accounts receivables, Invoicing, & administration duties on as needed basis (Th
is job is seasonal).
Finding a solution for their services, what type of mount, special effects that
they might want or need, as well as explaining the features and benefits
Book owner/client and customers travel arrangements for specific events and hun
ts
Meet with clients/customers one-on-one on set appointments
Setting up, ordering and displaying advertising
Sales and Marketing, Set and Schedule owners appointments, ordering supplies, r
eceiving products from clients and customers
Accounts receivables & administration duties
Set up past Trade shows
Send out proper correspondence thru email, i.e., Thank you

Credit - Control, LLC Glen Carbon IL

Collector
2007
-2008
Collection Representative for Medical, Commercial/Retail, Credit Card Agency

Greater Stl. Const. Laborers. Benefit Office, Saint Louis MO

2003-2006
Eligibility Clerk - Health Administration
Technical support for the various eligibility process and task assigned by the
Manager of Eligibility
Responsible for various processes to include collaborating/communication with h
ealth plans to verify eligibility issues relative to membership requirements
Monitoring of eligibility list
Updating the system on member termination and retro termination
Processing of Members Cant Find operation in conjunction with the claims depart
ment
Processing of AUTH/Doc-flow request
Monthly supplemental dues reports, confidential documents, quarter/month end re
ports and letters
Posted 50-155 Contribution Fringe Benefit reports on a daily basis for Contract
ors, employees and their workers
Assisted in switchboard operations on an as needed basis
Todays Advantage Alton IL
2002-2003
Outside Sales Advertising Account Executive
Established 220 new and 100 existing accounts in territory, achieved sales goal
s by contracting front page colored ads for consecutive years
Presented to Madison County Fair Board, sold and marketed Fair Ground advertisi
ng
Member of Troy Illinois Chamber of Commerce and Maryville Business Network Inte
rnational. Attended after hours business functions to promote Todays Advantage.
Cold calling business-to-business
Strong presentation skills utilizing power point application

May Department Stores Inc. Bridgeton MO 1991-2002

Team Leader and Senior Financial Counselor
Financial Counselor
 Experience in customer service credit and client relations culture
Earned accelerated promotion for Team Lead Position for 180 Write-Off Departmen
t
Team Leader responsible for nine Financial Counselors for 180 day Write-Off De
partment
Assisted Upper Management Team on Special Write-Off Projects
Reduced bad debt of $1m+ by 20% monthly
Set up campaigns to utilize Automated Power Dialing Telemarketing System
EDUCATION & TRAINING
Kaskaskia College, Centralia IL
HIPPA Privacy Education & Training
Dale Carnegie & Associates, Inc.
Team Leadership & Management Training Program
The Telephone Doctor Customer Service Training