Tonsina R.

Wells
Phone: 435-586-2124
Email: tw6feab6@westpost.net
Objective: To obtain a position as an Office Manager in a challenging and ever-c
hanging environment.
Summary: Office Manager with diverse experience in Management, Writing, Linguist
ics, and Finance. Skilled multi-tasker and experienced trainer, with the ability
to prioritize tasks, meet and exceed deadlines. Talented in analysis, policy an
d procedure development, research and quality control.
Professional Highlights
Coordinated company schedule, maintained communication between Management and E
mployees - AHT, Information Manager.
Responsible for composition of all major company correspondence to Vendors and
Customers - AHT, Office Manager.
Trained incoming personnel on policies and procedures - several positions.
Researched, updated and maintained product database information - AHT, Purchasi
ng Agent.
Assumed bookkeeping, financial, and accounting duties, generated weekly financi
al reports and advised CEO and COO of current financial status - AHT, Financial
Manager.
Researched and updated customer information to improve database accuracy from l
ess than 50% to over 90% - AHT, Information Manager.
Implemented cooperative effort to create, reorganize and compile new training m
anual, tools, and procedures; acted as Senior Editor for final version of traini
ng manual - US Air Force, Russian Linguist.
Created and edited company operational manual for office procedures and softwar
e - AHT, Office Manager; US Army Civilian, Library Facility Manager.
Performed Quality Control (QC) duties for reporting and procedures, an upper ma
nagement position, as junior personnel - US Air Force, Russian Linguist.
Customized and edited reports in D-Tools Project Management software to better
suit the needs of the company - AHT, Information Manager.
Multi-Lingual professional with diverse knowledge of current events, cultural s
tudies, language development, and writing styles.
Strong research, organizational, and analytical skills, with creativity, attent
ion to detail, and capable interpersonal skills.
Professional Experience
At Home Technologies, Inc. (The Galen Group) 2007 - 2010
Duties Performed - Acted in numerous capacities for high-tech IT and Home Electr
onics small business. Worked in high pressure environment to organize, supervise
, and coordinate office functions. Acted as liaison between customers, employees
and management personnel. Created and compiled company training manual. Evaluat
ed resumes and interviewed incoming office candidates. Ensured adequate training
of incoming and office personnel. Coordinated employee schedules and compiled e
mployee time sheets. Performed invoicing, expense tracking, bill payment, payrol
l, and record keeping. Researched, updated and maintained company databases. Ide
ntified budgeting needs and schedules. Assessed and approved company purchases u
nder $1,000. Performed internal financial audits, updated financial, customer an
d company filing system, maintained accurate accounts. Maintained vendor relatio
nships, set up new vendor accounts, cancelled obsolete accounts. Attended compan
y related training on numerous platforms, in relation to company function, finan
cial information, vendor relations, and software usage.
Location - Cedar City, UT
Positions Held - Office Manager, Information Manager, Financial Manager, Purchas
ing/Receiving Agent, Secretary.
Xeco, Inc. 2007
Duties Performed - Worked with volatile chemicals in production process, utilize
d specialized electronic measuring equipment, inspected and cleaned incoming pro
duct for processing. Utilized database for tracking and processing information.
Location - Cedar City, UT
Position Held - Laboratory Technician
US Army Civilian 2005 - 2006
Duties Performed - Autonomous control of Branch Library, reported directly to Li
brary Division Manager for coordination of local projects. Ensured exceptional c
ustomer service was rendered to patrons at all times. Assisted patrons in fulfil
ling needs for information about local culture, language, and directions in over
seas location. Implemented cooperative effort to reorganize 7,500+ book collecti
on for optimum usage. Managed and oversaw branch employees, directed and set emp
loyee daily tasks. Organized library reading programs, monthly book activities,
and reading lists. Created continuity book for library positions and software. A
ssisted in implementation of new theater wide cataloguing system, critiqued set
up and offered suggestions for improvement before final system launch. Commenced
weeding of outdated books in Branch and Main Library Collections, researched an
d compiled list of alternate books for replacement and updating collection.
Location - Stuttgart, Germany
Position Held - Library Facility Manager
US Air Force/Reserve 2000 - 2005
Duties Performed - Elite linguistics training and work program reserved for the
top ten percent of enlisted Air Force members. Extensive language and cultural i
mmersion with reading, writing, speaking, and current world affairs education. A
ssumed leadership positions throughout service, extensive volunteer participatio
n, recognized for excellence in performance of duties. Attained status as a Subj
ect Matter Expert, trained several new employees who met or exceeded test standa
rds. Investigated and enforced procedure standards and was chosen to fill in for
Quality Control (QC), an E-6 position, as an E-4. Performed duties of QC for s
everal months, trained incoming Supervisor for QC position. Coordinated and work
ed with team of Subject Matter Experts to review, reorganize and compile new tra
ining manual, with associated training tools and testing materials. Compiled, ed
ited and ensured communication of ideas and concepts for an effective training p
rogram.
Duty Stations - Lackland AFB, TX; Goodfellow AFB, TX; DLI-POM Monterey, CA
Job Classification - 1N353A Russian Linguist, Airman 1st Class
Awards & Decorations - Honorable Discharge, National Defense Service Medal, Glob
al War on Terrorism Service Medal, Joint Services Achievement Medal, Good Conduc
t Medal
Technical Proficiencies
Platforms: Windows, UNIX, LINUX
Software: Word, Excel, Access, Power Point, Outlook, D-Tools, Autotask, Alert,
QuickBooks, Internet Explorer
Type 60+ WPM
Education
Wayland Baptist University - San Antonio, TX - Bachelor's of Science in Occupati
onal Education (BSOE), dual major Linguistics/Science Studies, GPA 3.5
1N3 Russian Basic Course, DLI - Monterey, CA
1N3 Cryptologic Linguist Course - Goodfellow AFB, TX
Utah Sales and Use Tax Seminar
Southern Utah University - Cedar City, UT - Graduate Educator's Licensure Progra
m (GELP), Pursuing Master's Degree in Education, GPA 4.0