Professional Documents
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Experience Highlights
UnitedHealthcare of Georgia, Atlanta, GA 2001 to 2009
Vice President, Key Accounts Sales and Account Management
Strategic leader of the Key Accounts Sales, Account Management, and Sales Suppor
t Teams in Georgia. Responsible for over 250,000 health plan members (Fully-Insu
red, ASO, and TPA); Monitored local market conditions to develop and implement n
ew sales and retention strategies, and service initiatives to meet customer need
s; Coached, developed and mentored team members, to drive their professional dev
elopment and annual objective attainment; Developed strong relationships with ma
trix partners (underwriting, implementation, customer service, product, ancillar
y) to improve sales, retention, and loss ratios; Led roll out of United Advantag
e broker tiering program to improve broker/consultant relationships and service
delivery; Implemented product innovation initiatives to drive improved sales per
formance and customer satisfaction; Designed and executed aggressive strategic s
ales plans.
*Grew Health Plan membership (ASO, Fully-Insured and TPA) by over 100%.
*Improved claims loss ratio of Fully-Insured business block by over 10%, and imp
roved client persistency by over 20%.
*Implemented innovative sales/marketing programs designed to increase sales and
market share, enhance employee relations, and improve customer service and suppo
rt
*Increased major accounts, improved relationships with key business partners (br
okers and consultants), spearheaded customer growth and retention initiatives, a
nd developed winning sales and account management teams that exceeded objectives
.