SUHALE SYED

1002 Castilian Ct, Glenview, IL 60025 (917)392-0311 ss7025ee@westpost.n

et
QUALIFICATIONS
Performance driven Information Technology Professional with 9 years of experienc
e in network engineering and analysis. Expertise in troubleshooting systems util
izing a unique approach to support end user communities. Hands-on leader who wor
ks well in a team or autonomous setting. Background includes supporting day-to-d
ay operations along with security infrastructure for diverse industries.
* Cisco Certified IT Professional with strong knowledge and experience in Networ
k Security.
* Specialist in troubleshooting network issues and aligning security with the hi
ghest standards. Extensive experience utilizing security monitoring and validat
ion tools and tuning network systems.
* Recognized for exceptional technical skills and disciplined approach to techno
logy implementations and troubleshooting.
CERTIFICATIONS
Cisco Certified Network Associate (CCNA), (2008), completed
Cisco Certified Network Professional (CCNP) in progress
Microsoft Certified Professional (MCP), (2003), completed
PROFESSIONAL EXPERIENCE
TRUSTWAVE, Chicago, IL August 2008-present
Network Security Engineer Level 2
* Provide mid-level network support as team member 1 of 9 network specialists fo
r a managed network / server environment supporting 800+ end users, 300+ servers
, and 500+ devices.
* Resolve network connectivity issues and specialize in maintaining, testing, an
d enhancing network security.
* Communicate directly with customers regarding access to LAN/WAN networks throu
gh managed security services.
* Respond to log events generated by clients' managed security devices (IDS/IVS/
IPS/Firewall).
* Create customized access control lists and content filtering for customer web
proxy (Squid), based on various user groups within a variety of customer organiz
ations.
* Investigate alerts received from client IDS and determine best course of actio
n needed based on network traffic analysis.
* Utilize network tools such as tcpdump, iptraf, ngrep and others to troubleshoo
t and isolate issues.
* Test and monitor the network for security faults with Nessus, and nmap.
* Analyze security events from firewalls, IPS, IDS, AV and other managed securit
y devices.
* Tune and maintain IDS (Snort) signatures to help eliminate false positives on
clients' networks.
* Configure firewalls to ensure highest level of security, availability and PCI-
DSS compliance.
* Evaluated customer needs and proposed solutions to resolve issues and network
speed.
* Guide and mentor Level 1 Engineers in troubleshooting network/firewall related
issues.
* Train new employees on processes and procedures for firewall configuration cha
nges and firewall change requests.
* Document course of action taken to troubleshoot and resolve support tickets in
RT3 to effectively communicate information internally as well as to the clients
.
GRAVITAS TECHNOLOGY, New York, NY January 2008 - May 2008
Network, Systems Engineer Level I
* Monitored clients' networks remotely to ensure maximum uptime of servers and n
etwork.
* Configured, supported and conducted troubleshooting for LAN, VPNs, and WAN net
works.
* Monitored event logs incidences and troubleshot accordingly for all client ser
vers.
* Monitored daily and weekly backups for various clients on CA Arcserver as well
as Veritas Backup.
* Configured new user accounts in Windows 2003 Active Directory and Microsoft Ex
change Server and maintained existing accounts.
* Helped troubleshoot and resolve issues with Microsoft Exchange Server 2003.
* Maintained and provided technical assistance regarding Blackberry Enterprise S
erver issues.
* Build and maintain Visio/PDF documents on network and systems layout for clien
ts.
* Monitored Track-It ticket assignment queue and documented problem resolution.

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DAVIS POLK & WARDWELL, New York, NY November 2007- January 2008
Technical Support
* Assisted in migration of over a 1000 PCs to comply with more energy efficient
firm policy.
* Utilized nslookup to discover PC name and IP address scheme.
* Configured PCs with proper Active Directory naming conventions as per system p
olicy.
* Added and removed PC from an Active Directory Domain as needed.
* Resolved hardware as well as network related issues with minimal downtime for
users.
JUDLAU CONTRACTING, College Point, NY June 2007 - October 2007
Technical Support / Internship
* Guided customers through established troubleshooting procedures to identify an
d resolve technical issues.
* Resolved technical MS Windows issues with remote clients using Symantec PcAnyw
here.
* Administered user accounts on Windows Active Directory environment.
* Created Symantec Ghost server. Established guidelines to speed installations
of new PCs for end users.
* Assisted in upgrading servers and the network for reliability, performance and
optimum uptime.
* Created a full Business Continuity Plan, including a risk assessment and a bus
iness impact analysis.
DeVRY INSTITUTE OF TECHNOLOGY, Long Island City, NY August 2006 - June 2007
Associate Network / System Engineer
* Installed and configured Windows 2003 DHCP, local web server using IIS, as wel
l as Apache 2.0.59 on Windows 2003 Enterprise server, and Windows SQL server.
* Analyzed and corrected network troubles and performance issues within a colleg
e campus environment.
* Troubleshot network performance issues within college campus.
* Maintained Unix Server with LAMP (Linux Apache, MySQL and PHP) as well as teln
et and SSH login for students and professors. Configured and maintained user ac
counts on Red Hat Linux Enterprise Server.
* Installed new software releases, system upgrades, evaluated/installed patches
and resolved issues.
* Assisted in the configuration of Cisco Catalyst series switches for VLans and
port security.
WYCKOFF HEIGHTS MEDICAL CENTER, Brooklyn, NY January 2006 - September 2006
Network Assistant / Technical Support
* Configured, supported and troubleshot internal networks and user VPNs.
* Troubleshot network performance issues with hardware as well software layer.
* Maintained user accounts in Windows 2003 Active Directory Network
* Assisted Networking Department in upgrading current switches to a Cisco Cataly
st series.
ADDITIONAL EXPERIENCE
Technical Support Positions (various)
CABLE VISION, Woodbury, NY 2004
RADIANT SYSTEMS, Alpharetta, GA 2001-2002
AMERICA ONLINE, White Plains, NY 2000-2001
EDUCATION
DeVRY INSTITUTE OF TECHNOLOGY, Long Island City, NY
Bachelors of Science in Computer Information Systems, 2008
* Concentration in Information Security
TECHNICAL SKILLS
NETWORKING/TOOLS: TCP/IP, UDP, LAN, WAN, SMTP, VPNs, DHCP, Switches, Routers, Hu
bs, Wireless Access Points, FTP, SFTP, ESP, IPSEC, Multicasting, What's Up Gold,
SolarWinds, Wireshark, Tcpdump, Ngrep
HARDWARE: Cisco Catalyst Switches 1900/2900, 3500/3700, Cisco Routers 800, 2500/
2600, 3600
SOFTWARE: MS Works, MS Office Suite, Nagios, Remedy Action Request System, Numar
a's Track-It, WhatsUp Gold, SolarWinds.
SYSTEMS: UNIX, Linux RHEL/Mandriva/CentOS/Ubuntu, Solaris, Windows 2000/XP/2003,
Active Directory, MySQL, Oracle, and Apache/IIS.