Rohan McFarlane

4550 Shannon Court * Suwanee, GA 30024 *Home: 678-513-3020*Cell: 954-907-6076

Email:rm720436@westpost.net

Professional Summary
Customer Service Management and Sales professional with over fourteen years
diversified experience in Life, Health and Disability Insurance. Excellent leade
rship, organizational and time management skills. Proven record of integrity an
d fairness. Service commitment and work ethic demonstrated through a professiona
l, concerned and responsive attitude.
Expertise
Health Benefits Administration* Leadership Skills * Project and Time Management
Skills*
Life & Health Insurance Sales
Professional Experience

Independent Health & Life Insurance Advisor

Prince Enterprise. Roswell, GA
1/2007-present
* Nationwide Telephonic Life Insurance sales
* Top Producer for the month of June 2008
* Sold Medicare Advantage Health Plans, Medigap and Supplemental Policies to Med
icare and Medicaid eligible individuals.
* Sold Term and Whole Life Insurance Policies to Medicare and Non Medicare indiv
iduals
* Sold Long Term Care Insurance (LTC) to individuals preparing for future needs
* Marketing Reverse Mortgages to eligible individuals.
* Weekly phone conferences to discuss industry changes, products, regulations an
d future events
* Weekly training for marketing products, sharpening presentation skills, produc
t education.
* Closing sales average 64 percent
Credentialing Analyst
ChoicePoint Inc. Alpharetta,GA
7/2006-4/2007
Handle process by which businesses, profit or non profit, publicly traded or not
, charitable organizations or churches access background checks on potential emp
loyees and or volunteers.
* Review applications from businesses re accessing Choicepoint data
* Process data for prospective clients
* Approve/Deny applications for accessing Choicepoint data
* Review and process business certifications and company site inspections
* Verify authenticity and legitimacy of clients
* Team leads for various projects

Disability Coordinator
Social Services Coordinators. Miami Lakes, FL 9/
2003-10/2004
* Medical Case Management
* Prepare disability cases for presentation to Social Service Admin
* Read and interpret medical records
* Interact with SSA, Insurance Carrier, Hospitals and members
* Complete applications for potentially disabled individuals

Senior Credit Counselor

Consolidated Credit Counseling.Ft. Lauderdale, FL
10/2002-9/2003
* Sold Credit Card Debt Consolidation Program
* Handled inbound calls from interested candidates
* Educate clients debt handling processes
* Set up clients on program, explain payment plan and expectations.
* Face to Face interaction with clients in the office
* Closing sales average 50 percent

Manager of Corporate Customer Service

HIP Health Plan of Florida, Hollywood, FL
5/1995-7/2002
* Coached, supported and managed the day-to-day operations for a staff of 40+ C
ustomer Service Advocates. Responsible for providing monthly coaching on produc
tion and quality standards. Maintained an Average Speed of Answer (ASA) of 30 se
conds and an abandonment rate of 5 percent. Other duties included:
* Managed continuing education and increased product/benefits knowledge.
* Participated in monthly Clinical Action Committee meetings thereby increasing
industry knowledge and sharing information with staff.
* Provided a superior level of service to our members by ensuring the highest o
f standards through effective management and knowledge of products and benefit
s.
* Maintained departmental integrity by retaining a highly experienced staff wit
h a low incidence of employee turnover through motivational strategi
es and appropriate incentives.
* Prepared payroll bi-weekly payroll involving 900 hours straight time and addi
tional
overtime hours.
Education
Bachelor of Science in Business Administration, Major in Finance - 1990
Rider University - Lawrenceville, NJ
Life Insurance License, Atlanta GA 2006
Health and Accident Insurance License- Atlanta, GA 2006
Licensed in states: GA, TX, AR, MO, SC, FL, CA, MI, OH, IA, WY,
Computer Skills
Nice Call Recording system, Lucent Center Vu-ACD system, Kronos Payroll system,
Microsoft Office, Microsoft Excel, working knowledge of Q&A, Sonic and Keynet c
omputer systems.
* The gap in employment in 2006 is due to my relocation from FL to GA. During th
at year I worked as an Analyst for Choicepoint for 9 months.