EXECUTIVE SUMMARY

Results-driven retail manager with 8+ years experience in retail sales and leade
rship positions. Proven record of double-digit sales increases, maintaining prof
itable retail operations and successfully managing multi-million dollar budgets.
Articulate communicator and effective in developing teams on all levels.
AREAS OF EXPERTISE
Brand Management
Budget & Payroll
Customer Service
Client Retention
Driving Sales
Inventory Control
Managing Performance
Process Improvements
Store Operations
Strategic Planning
Team Development
Training
Visual Merchandising
PROFESSIONAL EXPERIENCE
TARGET CORPORATION (2007 Present)
Fortune 500 company known for its bulls-eye logo and slogan Expect More, Pay Les
s.
Store Manager, Carrollton, TX (Aug. 2009 Present)
Promoted to a store manager position with 100+ employees. Oversee all store oper
ations, logistics, human resources, asset protection and customer service. Key a
ccomplishments:
Sales & budget: Ended the 09 fiscal year 3% over the sales goal and even to the
allocated payroll budget.
Development: Provided training and coaching that contributed to 3 employee supe
rvisory promotions within 6 months in position.
District Resource: Appointed to being a mentor to all new executive recruits fo
r the district.
Group Facilities Manager, San Francisco Bay Area, California (Aug. 2007 Aug. 20
09)
Successfully ensured all 50 San Francisco Bay area Target stores were meeting th
e companys brand expectations. Developed, lead and retained 7 District Facility
Managers and 75 Store Facility Managers. In charge of all employee relations, e
valuations and performance management. Key accomplishments:
Budget Management: 1) Successfully managed a $4.5M budget and came in under bud
get for fiscal 07, 08 & 09.
2) Negotiated 600K worth of corporate funding to improve the interior brand of
several Target locations.
Key consultant for a company-wide payroll initiative which resulted in saving t
he company $10M.
Development: Assessed talent and upgraded the team with execution-driven, cost-
saving, influential leaders within the first 6 months in position. Provided ment
oring that contributed to 2 employee promotions, one being at a Group level.
Financials: Appointed to the financial specialist for the Region which resulted
in saving millions of dollars in fiscal 08 and 09.
District Facilities Manager: San Francisco East Bay, CA (Feb. 07 Aug. 07)
Managed 8 Store Facility Managers to exceed the company brand expectations. Succ
essfully managed a budget of $400K. Consistently trained, developed, challenged
and coached my team which led to greater results. Key accomplishments:
Recognized as a Top Contributor for the Northern California Territory within fo
ur months in position.
Negotiated key contracts for the district which reduced costs.

MAC COSMETICS: A BRAND OF ESTE LAUDER COMPANIES, INC. (2002 - 2007)

Makeup Art Cosmetics is one of the worlds leading brands of cosmetics.
Retail Store Manager: New York, NY and San Francisco, CA (Aug. 05 Jan. 07)
Promoted to manage a $2.5M flagship location. Sourced, trained and developed a s
taff of 25+. Administered all employee relations and evaluations. Consultant to
Corporate Store Operations department for all new programs including inventory m
anagement and revenue plans.
Key accomplishments:
Sales: Delivered a sales increase of 14% over previous year.
Client Retention: Increased client retention by 35% using innovative training t
echniques. Exceptional customer service with 15 positive customer letters; inclu
ding a personally signed letter from Donald Trump.
Operational Improvements: Developed several innovative programs including an au
tomated revenue calendar and schedule template that was utilized nationally.
Company Consultant: Selected as the consultant to operations and IT department
for a trial client retention and inventory program that was successfully rolled
out.
Assistant Store Manager: Burlington, MA (Apr. 04 Aug. 05)
Promoted to key leadership role at the highest volume location in New England. T
rained and mentored a sales/management team of 18 in sales, leadership and artis
try techniques.
Key accomplishments:
Sales: Successfully exceeded company sales goal by 4% bringing the store to a m
ulti-million dollar location.
Client Retention: Revised training initiatives and increased client retention b
y 20% which ranked the store 8th nationally.
Improved operational efficiencies by developing a formulated program to goal em
ployees. This system was implemented by locations in New England.
Inventory Control: Orchestrated a successful stock ordering system which cut do
wn on out-of-stock items in the store by 95% and maintained proper inventory lev
els. This system was adopted by New England locations.
Third-Key Manager: New York, NY (Soho) / Chestnut Hill, MA (Jan. 03 Apr. 04)
Managed the sales floor for a flagship location. Executed near perfect inventory
reports which kept our shortage down. Trained sales team on selling techniques
and store operations. Key accomplishment:
Successfully planned profitable in-store events for high-end customers; includi
ng a lucrative event for American Baby Magazine.
Sales Associate: Bloomingdales, VA/MAC Fair Oaks, Fair Oaks, VA / MAC Soho, New
York, NY (Dec. 01 Jan. 03)
UNANET TECHNOLOGIES
Leading web based professional services automation software for project manageme
nt and time/expense tracking.
Business Analyst: Fairfax, VA (Jul. 01 Jan. 02)
Prepared and analyzed sales and budget spreadsheets, researched competitors and
prospective clients for sales team and executed monthly payroll to all employees
.
EDUCATION
B.S. in Media Studies, Concentration in Advertising, Radford University, Radford
, VA (2001)
Completed several business management courses with Keller Graduate School of Man
agement (2005)
COMPUTER PROFICIENCIES
Software: MS Office Suite (Word, Excel, Outlook, PowerPoint)
Systems: Macintosh (Mac OS) and Windows (all)