Louise A.

Fassio
402 Cork Oak Way
Lodi, CA 95242
209-339-0981
209-327-1881
lf71c746@westpost.net

CAREER OBJECTIVE
I am seeking a position where I can use my organizational and customer relation
skills. I have a strong attention to detail. I am an enthusiastic quick study wi
th the ability to multitask and problem-solve. I enjoy people and have the abili
ty to manage, train and work well with others.
My previous experience in the landscape and banking industries has allowed me to
work closely with customers and co-workers.
PROFESSIONAL SKILLS
* Exceptional People Skills
Strong communication skills to manage and lead office staff. Ability to work wi
th variety of personalities. Successful record of accomplishment with resolving
customer issues.
* Organized and Motivated
Able to multi-task and prioritize tasks to accomplish the desired objective. Sk
illed in maintaining order when challenges arise.
* Independent Team Player
Enjoy collaborating with colleagues, clients and customers, as well as completin
g tasks independently. Eager to motivate and inspire others to deliver their be
st.
* Highly Responsible and Ethical
Experienced in handling large amounts of cash, bank transactions and banking rec
ords.
* Adaptable to New Technology
Proficient in Microsoft PC based office software. Able to operate all major offi
ce equipment.

PROFESSIONAL EXPERIENCE
Valley Landscaping and Maintenance, Inc., Lodi, CA
Marketing Specialist
June, 2008-July, 2009
- Report directly to the President.
- Facilitate client development through marketing and client service programs.
- Prepare proposals and contracts for commercial landscape maintenance projects.
- Resolve customer problems and address special customer requests.
- Work closely with the Maintenance and Installation Supervisors.
- Responsible for newspaper advertising and creation of company brochures.
- Organize and improve client relations through customer satisfaction surveys.
- Coordinate and participate in trade shows and presentations.
Louise A. Fassio

Valley Landscaping and Maintenance

Landscape Installation Estimator and Designer
June, 1998-June, 2008
- Estimate and prepare proposals for commercial and residential landscape projec
ts
- Order and coordinate delivery of landscape materials.
- Resolve problems and maintain relations with general contractors and homeowner
s.
- Design landscapes for commercial and residential applications.
- Advise customers on plant choices and requirements for established landscapes.
Farmers and Merchant Bank, Lodi, CA
1988-1997
Credit Card Clerk
- Process customer /merchant credit card applications and service open accounts.
- Set up and program merchant credit card terminals.
- Process merchant statements and other credit card related activities.
Customer Service Specialist
- Cash handling with emphasis on customer service and accuracy.
- Training employees for new bank teller positions.
Safe Deposit Clerk
- Reconcile bank statements, billing and customer relations.

EDUCATION

California State University Chico, Chico, CA

Bachelor of Science in Business Administration
Concentration: Marketing
Minor: Sociology
Delta College, Stockton, CA
AA in Ornamental Horticulture
Concentration: Landscape Design
ISSA
Certified Fitness Trainer

ACTIVITIES AND INTERESTS

Community Associations Institute

- Professional Property Managers Group of Central California.
- National Organization with 60 Chapters.
Hobbies
- Gardening, travel, hiking, skiing, gym activities