2311 North Hanley Road

Overland, MO. 63114

314-423-9687
mj7275c4@westpost.net
Michael M. John
My Objective
To remain in the computer industry, increase my technical knowledge and continue
as a trainer and support person for the User community. This includes through a
ll major milestones within a software development project from Design and QA Tes
ting, through the implementation and after.
Experience
Aug 2004 to Present Diebold Election Services St. Louis, MO
Trainer* Design curriculum for training poll workers on Electronic Voting
Machines*
Travel the country to train poll workers on Voting Machines
Be a roving poll worker on Election Day
Answer calls with procedure questions on the Help Desk
July 2003 - Aug. 2004 Public Storage St. Louis, MO Property Manager
Property Manager for 300 storage units
Rent and collect rents for all units
Run reports and track quota requirements
Handle all customer service issues
Jan. 2000-July 2003 Aurora Foods St. Louis, MO Network Administ
rator/System Support Manager
Established Desktop deployment department
Supervised 2 contractors, tracked problems and resolutions
assigned daily workload
Setup new NT workstations; Fdisk, Format, Software loading,
Network configuration, TCP/IP, Internet Access
Maintain 250 workstation network; Troubleshoot both hardware
and software issues
Train new users on computer operations in general, as well as, our
specific procedures
Support the 75 users in the field through phone support. Dial Up
Networking, and other connectivity issues
Design and implement procedures to help increase productivity* Established docu
mented procedures for client deployment
1998-2000 Peabody Coal Company St. Louis, MO Trainer/ Support Spe
cialist
Obtain experience on the Legacy Mainframe system Interfaced between users and d
evelopers to test and create the
new Graphical User Interface LMS (Land Management System)
Created and implemented the corporate training cirriculum Performed individual
and group training at client location
throughout the country, as well as locally (50% travel time)
Operated telephone Help Desk and maintained appropriate logs Created all the do
cumentation, online and hardcopy for the LMS
system
1995-1998 Maritz Inc. Fenton, MO
Trainer/ Systems Analyst
Maintained MOS (Maritz Operating System) proprietary software for
Ford Motor Company facilities worldwide
Interfaced between users and developers to help test and
create the new GUI MOS system to support the idea suggestion
 program at all Ford locations
Developed and implemented the Ford Worldwide training curriculum
Conducted individual and group training at client location
Managed the User Help Desk and maintained appropriate logs
1994-1995 IDS Services St. Louis, MO
Telephone Support Operator
Diagnose and troubleshoot client issues on their PCs
Handled 50 - 80 calls per day for CompUSA and other nationwide
retailers
Maintained and coordinated hardware inventory between suppliers
and onsite service engineers
Provided basic instructions to end-users
Related Experience - Skills/Strengths
Familiar with peripheral devices and components; experienced in networks; excel
lent communication and time management capabilities. Trained in and Used:
Windows '95, Windows XP, Windows NT 4.0, Novel, LANtastic, Access, DOS, TCP/IP,
Focus, Lotus, PcAnywhere, Windows '95, MS Word, MS Excel, MS Access, MS PowerPo
int, Crystal Reports, Business Objects, Windows NT 4.0, MS Exchange Administrati
on, MS Scheduler, Microsoft Project, RoboHELP.
Education
Vatterott College St. Ann, Mo.
Assoc. Degree Computer Science