Juan D.

Lopez
23565 Hemlock Ave
Moreno Valley, CA 92557
Tel. (951) 243-1112
E-mail: jl738036@westpost.net
Profile
Seasoned Management Professional with a background encompassing over 10 years of
extensive and practical supervisory, administrative, operations experience. Pr
imary focus on customer satisfaction (Customer Service) and overseeing daily bus
iness operations.
Summary of Qualifications
* Strong leadership and Business Management skills
* Interpersonal-communication and ability to maintain Business to
Business-relationships
* Excellent analytical, written and verbal communication skills
* Well organized, attention to detail, and focused on quality service
* Ability to work within in a team environment and willingness to
adapt to change
* Supervised staff and implementation of policies
* Daily log of sales receipts, sales reports, bank deposits
* Inventory controls and purchasing of products
* Responsible for all administrative duties
* Outside and Retail Sales experience in automotive industry
* Excellent negotiation skills
* Equipment operated; Forklift and Pallet Jack, moved merchandise
in pallets for warehouse inventory, stocking and organizing
* Bilingual; Fluent in the Spanish language
* Computer Skills Windows XP, Microsoft Office, Word, Excel and
Internet
* California License Real Estate Agent
Accomplishments
* Averaged $2,000.00 of daily sales at Automotive Center
* Over 80% of repetitive cliental and referral of new clients key to
company success
Work Experience
Independent Contractor-(2006-present)
* Sales of auto products to a wide customer base
* Outside Sales; Selling Auto Products to other Auto Centers
* Answering live customer phone calls, can negotiate/problem solve
situations over phone, treat customers over the phone with
excellent service
Manager, Porter USA-Muffler Warehouse, Los Angeles, CA 1998-2006
* Business Manager for an Automotive Repair Center managed
daily operations
* Managed and supervised 4 employees
* Sales experience, selling products and services to everyday
customers (Retail)
* Knowledge in Automotive Exhaust Products, and auto parts
* Customer Care Specialist - Customer Care is the most important
aspect of my job
* Face to face interaction with customers, problem solver, insuring
 customer satisfaction
Education
* California State University Fullerton, Fullerton, CA; Business
Administration with an emphasis in Management: Bachelor of
Arts, Graduated 1998
* Fullerton College, Fullerton CA
* High School Diploma, Diamond Bar High School, Diamond Bar, CA