Richard R Fink

43 West St Apt #4
Portland, ME 04102
856-404-5719 (Mobile)
rf744476@westpost.net
Objective
To utilize my training and experience tho gain a hands-on position providing ins
tallation/support services in an IT environment with an eye towards advancement
to a leadership or project management position.
Education
Chubb Institute of Technology
2002
Earned degree in Network Engineering and Data Communications
Recognized Member of Honor Society for academic excellence
Comptia
2002
Certified A+ Technician
Norand Corporation
1999
Certified 2.4 GHZ radio frequency network technician
Zebra Technologies
1998
Certified Zebra Xi series Thermal Transfer printer maintenance

RELEVANT WORK EXPERIENCE

2009-
Lowes Corporation
Customer Service Associate-Electrical Department
2007-2008
UltraRAD Corporation
Service Technician
Provided technical support to Radiologists and Radiology technicians on customiz
ed Medical Imaging software platforms including GE Centricity. Managed client ha
rdware and patient SQL databases became proficient in installing, troubleshootin
g and training of turnkey medical imaging solutions.
2005 -2007
Lightwave Telecommunications
Cable Installation Technician

Sub contractor for Comcast Cable

Responsible for installation, maintenance and repair of all residential cabling
and hardware including Digital and HD set top boxes, Outside aerial and undergro
und cabling, and residential interior wiring. Specialized in installation and tr
oubleshooting of Cable Modems, Wireless home networking products and Comcast VoI
P Phone service.
2003-2005 Independent Mortgage\Insurance Broker
2002-2003
Tekconnect
Network Engineer

Short term consulting project: Designed, configured and installed Cisco network
across the entire Trenton school district.
1994 - 2001
Cardone Industries
Network Engineer

-Designed and implemented 2.4 GHZ Radio Frequency Network across 6 urban locatio
ns.
-Oversaw AS/400 and RF systems connectivity between corporate headquarters and 6
remote facilities.
-Provided uninterrupted connectivity to all business critical systems as disaste
r recovery team member.
-Ensured daily backup of all mid-range business critical data
-Developed and implemented asset tracking and hardware change control procedures
.
-Pioneered "Area Technician" training program and decentralization of department
al service technicians to business units
-Participated in AS/400 routine maintenance, software/hardware upgrades and capa
city planning.
-Recognized as instrumental in planning and implementation of business wide tech
nical help desk using Network Associates Magic Software.
1992 - 1994
AT&T Network Systems
Installer

Installed and maintained central office telephone and data switching equipment.

RELEVANT TECHNICAL SKILLS

-Developed advanced troubleshooting skills

-Proficient in installation and troubleshooting of all Windows operating systems
including Windows XP and Windows Vista.
-Familiar with most types of Computer Hardware used in a manufacturing environme
nt, including PLCs Thermal, Laser, Ink/bubble jet and silkscreen printers,
as well as barcode readers and scanners.
-Proficient in all Microsoft Office applications including Office XP and Office
2007.
-Knowledge of Microsoft Exchange Server, Internet and POP3 based e-mail systems.
-Knowledge of Peer to Peer, LAN and WAN based networks.
-Advanced understanding of HTML and Java based Internet applications.
-Experience with Premise wiring design and installation.
-Understand TCP/IP.
-UTP,Coax/Twinax, Fiber and wireless installation and troubleshooting.

RELEVANT INTERPERSONAL SKILLS

-Customer Service Oriented - I pride myself in building solid customer relations
hips and understanding customers' specific needs.
-Have a "get it done attitude" and will take ownership of a problem until my cus
tomer is completely satisfied.
-Creative problem solver who works well in a team environment and will take sugg
estions and constructive criticism well.
-Not afraid to ask for help in completing a task when needed, but fully able and
willing to run with an assignment until completion.
-Detail oriented and organized with strong documentation and communications skil
ls.
-Proven ability to impart knowledge to non technical people in a logical way wit
hout overly complicated explanation. I enjoy teaching technology and encourage c
ustomers to ask as many questions as necessary to gain an understanding of a top
ic the way they naturally learn best.