Christine P.

Schaller
88 Camberley Place
Penfield, New York 14526
(585) 752-6932 (cell) cs744bba@westpost.net
Summary of Qualifications_____________________________________________
Licensed New York State Nursing Home Administrator #05220
Eighteen years of progressively responsible senior management experience in ski
lled nursing and assisted living care.
Decisive management, team-building and leadership skills in both unionized and
non-unionized facilities
Skillful interdisciplinary project facilitation and survey preparedness skills
Exceptional writing and organizational skills
Commitment to cost-effective quality care and customer service
Ability to work independently in a fast-paced environment
Professional Experience________________________________________________
2008 to 2010: Vice President and Administrator Episcopal SeniorLife Communitie
s
(The Episcopal Church Home), Rochester, NY. Leadership of operations an
d quality in 182-bed faith-based not-for-profit skilled nursing facility providi
ng hospice care, dementia care, and rehabilitation. Specific accomplishments:
Short Term Rehabilitation:
Renovated 23-bed Rehab Center to improve occupancy, desirability to younger cus
tomers, and RUG scores.
Improved Rehab Discharges to Home from 64% to 80% in 2009.
Developed relationship with Highland Hospital Joint Replacement Center.
Increased Medicare per diem to $438 in December 2009.
Realized total Medicare reimbursement $550,000 over budget for 2009.
Increased ultra RUG scores from 0 in November 2007 to 30% in December 2009.
Developed a new dining services program just for Rehab
Resident Care:
Changed dental hygienist position to improve customer service and dental care.
Recruited new optical services Solutions for Sight improved service to reside
nts
Changed to a new hairdresser to improve hairdressing services and billing.
Improved dementia care adding programming, changing the activities staffing and
dedicating a separate room for day activities on the dementia unit.
Added an Ethics Team and a Resident Support Group
Renovated one skilled nursing unit, adding amenities to make it more attractive
for private pay residents.
Reorganized dining staffing to allow one dining services staff member to be pre
sent on each unit for each meal, freeing nursing for patient care and feeding.
Facilitated a new hands-on dementia care program which was eventually expanded
to all units and involved staff members from all disciplines.
Improved DOH survey results from 7 deficiencies in 2008 to 4 in 2009.
Staff Development and Organization:
Recruited and mentored new Directors of Nursing, Rehab, and Recreation.
Implemented electronic medical records and electronic medication administration
Changed pharmacies in order to facilitate electronic medication administration
Changed to a new physician group (Strong Health Geriatric Group)
Raised the CMI from 0.96 to 1.15 during the latter half of 2009.
Combined two billing positions into one and allocated one former biller to prov
ide clerical assistance to MDS Coordinator, Nursing and Administration.
Changed employee newsletter from quarterly to weekly adding color pictures and
electronic distribution.
 Obtained $15,000 in grant funding from Rochester Works to support EMR training.
Joined CMS Nursing Home Value Based Purchasing project a pay for performance d
emonstration program.
Reorganized Quality Team process to focus on key quality indicators and DOH Pla
n of Correction items.
Organized a NYAHSA Partners in Quality group to advocate for residents.
20062008: Administrator - Blossom Health Care Center, Rochester, NY
Full operational responsibility for 80-bed skilled nursing and rehabilitation co
mmunity. Leadership of quality team.

20052006: Administrator in Training Wesley Gardens, Rochester, NY

Completed NYS DOH-approved comprehensive AIT. Reporting to the President/CEO,
was a member of the Executive Team and was responsible for admissions, social wo
rk, marketing, recreation, medical records, volunteers, spiritual services and g
rant management. Established facility policies. Wrote and implemented Plans of
Correction. Planned budgets. Special projects in human resources and Medicare
Part D implementation.
2004-2005 Executive Director The Harbor at Greece, (Benchmark) Rochester, NY
a New York State licensed adult care community specializing in services to the m
emory-impaired. Restored Department of Health compliance, resolved family and s
taff issues and rebuilt census. Built a strong and successful resident care and
marketing team. (Facility was sold in 2005).
2003- 2004 Administrator - Sage Harbor at Baywinde, Webster, NY a licensed e
nriched housing community with secured Alzheimers care unit. Implemented 2004
NYS DOH Dementia Guidelines. Built census.
1992 2003 Assistant Administrator (and other titles) Wesley Gardens, Rochest
er, NY.
Partnered with Administrator and Executive Team to direct the operation, progra
m, and budget of two unionized not-for-profit, faith-based skilled nursing facil
ities (295 beds) on one campus
Served as Administrator of Wesley Manor, a licensed not for profit adult care h
ome on the Wesley campus.
Obtained funding and trained CNAs in a New York State grant program. Improved
recruitment and retention rates.
Served as HIPAA Compliance and Privacy Officer
Achieved home care agency licensure and directed operation of in-house licensed
home care agency for Wesley Manor. Partnered with HCR.
1986 1992 Assistant Director Food and Nutrition Services Rochester General Hosp
ital, Rochester, NY
1985 1986 Manager Patient Dietetic Services University of Rochester Medical Cen
ter, Rochester, NY
1979 1985 Director Food and Nutrition Services Newark-Wayne Community Hospital,
Newark, NY
1977 1979 Chief Clinical Dietitian Monroe Community Hospital, Rochester, NY
1976 1977 Clinical Dietitian The Methodist Hospital of Brooklyn, NY
1973- 1976 Quality Control Manager J. Hungerford Smith Co, Ontario, NY

Education___________________________________________________________
Nursing Home Administration: St. Josephs College of Maine, 2003
M.B.A. William E. Simon Graduate School of Business Administration
University of Rochester, 1993
B.S. and M.S. Cornell University, 1972, 1973.
Professional Affiliations__________________________________________________
Treasurer, Greater Rochester Area Partnership for the Elderly, (GRAPE) 2006 pr
esent
New York State Association of Homes and Services for the Aging