DIANA BACCHETTI-DUNN

443 Banff Avenue * Tracy, CA 95377

(209) 879-9148 * dd746a5a@westpost.net
ADMINISTRATIVE ASSISTANT
~ Administrative Excellence in Fast-Paced, Demanding Environments ~
Well-organized and self-directed Administrative Professional, experienced in fas
t-paced environments requiring high attention to detail, accuracy and the abilit
y to juggle multiple tasks. Strong planning, project management, organizational
and interpersonal skills with the ability to act independently and develop cont
ingency plans for any eventuality. Experienced supporting Accounts Payable, Pay
roll, Purchasing and Inventory Management. Demonstrated willingness and ability
to go "above and beyond" to ensure administrative excellence and deliver improv
ed efficiencies and cost savings. Consistently generate innovative ideas, savin
g time and money, and enhancing the work environment. Proficient in Windows, Exc
el, Word and Accounting Software systems.

PROFESSIONAL EXPERIENCE
Sales Support Administrator 2006 -Present
Iron Mountain Information Management, Livermore, CA
$3.5 billion dollar, 20,000-employee global leader in information management. R
esponsible for contract administration for territory as well as providing total
customer satisfaction to internal and external customer base.
* Review all new customer contracts and existing customer renewals submitted by
Sales and Account Management to ensure of accuracy and that all required documen
tation is present before submission to corporate Contracts department. Obtain a
ny missing or resolve any inaccurate information prior to submission.
* Manage contract submission and follow account through to implementation to ens
ure flawless execution.
* Provide customer support for all business lines; Records Management, Secure Sh
redding, Data Protection and Document Management Solutions.
* Work closely with Account Management and Sales team to resolve complex custome
r concerns as they relate to service and billing.
* Manage customer special projects from start to finish.
Accounts Payable Specialist 2004 - 2006
Peninsula Floors Inc., Livermore, CA
$1M, 500 employee flooring company, largest privately held flooring company in U
.S. Responsible for overall AP compliance to external regulatory requirements,
company policies and the safeguarding of company assets.
* Primary back up to AP manager responsible for implementation of AP policy, pro
cedures and standards relative to system operation, data analysis, reporting and
GL interface.
* Implemented automatic check signature system resulting in 40% reduction of lab
or required to process weekly check run.
* Developed and maintained reporting of major vendors focusing on relevant metri
cs to ensure analysis of payment trends and AP aging.
* Ensured that daily, weekly, and period end system reports and database updates
were accurate and run in a timely manner.
Administrative Assistant / Accounts Payable 2001 - 2002
Diebold, Inc., Dublin, CA
$1MM, 150 employee unit of this global leader in integrated self-service deliver
y systems, software, security/facility and card-based products. Recruited to su
pport high volume accounts payable operation serving employees within Bank of Am
erica location. Highlights include:
* Assumed sole accountability for support of fast-paced Accounts Payable functio
n.
* Demonstrated excellent interpersonal skills interfacing with internal managers
and vendors to answer inquiries and resolve issues.
* Carefully managed cash levels keeping monthly disbursements to less than $500,
000.
* Assumed responsibility to efficiently calculate payroll and expense reports fo
r 800 employees in support of weekly multi-million dollar payroll.
* Recognized for accuracy of work and high levels of productivity.
Administrative Assistant 1999 - 2001
Bank of America, Livermore, CA
$1 billion dollar, 300-employee unit of this world class financial institution.
Provided administrative support for payroll department.
* Recognized for saving $20,000 by identifying unauthorized service charge.
* Achieved lead position of work group through superior efforts.
* Maintained high degree of organization in fast-paced environment requiring abi
lity to quickly respond to problems and requests.
* Demonstrated strong interpersonal skills, able to consistently present a posit
ive and professional demeanor to all levels of staff, managers, and customers.
Extensively utilized Excel and Word.
* Managed multiple projects/tasks and met challenging deadlines.
* Prepared and proofread reports, letters, memoranda and statistical reports. H
andled confidential correspondence.
* Coordinated travel arrangements and itineraries. Maintained calendar of activi
ties, meetings and events. Screened office and telephone calls. Responded to co
mplaints and requests for information.
Senior Administrative Coordinator 1997 - 1999
CCI/Triad, Livermore, CA
$500,000, 200 employee computer manufacturing and repair service company. Solel
y accountable for supporting 3 managers in Customer Service, Purchasing and Inve
ntory.
* Played key role in problem solving and ensuring positive customer relations.
* Managed large inventory of replacement parts. Reviewed weekly reports to accu
rately forecast demand and avoid out-of-stock conditions.
* Recognized for producing one-day turn around on parts requests from 150 Field
Engineers.
* Managed high volume of data entry for computer parts to achieve 1-day turn aro
und. Maintained appropriate level of office supplies.
EDUCATION
AA, Business Administration - 1992
San Joaquin Delta College, Stockton, CA