mb75c012@westpost.net ~ Mobile: 646-526-9919 EXECUTIVE ASSISTANT Dedicated and motivated Administrative Professional expert in supporting senior executives through experience, collaboration, and ingenuity. Proven ability to p rovide comprehensive, accurate, and detail-oriented support and project coordina tion. Providing outstanding client service with a commitment to company values, vision, and mission. ~ Diplomatic: Able to develop positive and effective relationships at all orga nizational levels. ~ Resourceful Problem Solver: Leverage analytical expertise to develop sound s olutions in a challenging business environment. ~ Highly Organized: Skillfully orchestrate complex projects along with travel, conference, email, and calendar management. ~ Excellent Communicator: Possess superior verbal and written skills to effect ively communicate and network with diverse individuals. ~ Technologies: Lotus Notes, Microsoft Outlook, Word, Excel, PowerPoint, Proje ct, Access ~ CORE COMPETENCIES ~ Executive Diplomacy ~ Corporate Confidentiality ~ Project Management ~ Email / Calendar Management ~ Expense / Financial Reporting ~ Conferences / Special Event Planning ~ Team Building ~ Internet / Research ~ Travel Coordination PROFESSIONAL EXPERIENCE LOEWS HOTELS - New York, NY 8/2007 to 7/2009 Executive Assistant Provided high-level administrative support to senior management, including the C hief Financial Officer and Chief Technology Officer. Coordinated frequent and co mplex travel arrangements, accompanied by detailed calendar, email and meeting m anagement. Created PowerPoint presentations, Excel charts and spreadsheets. Trac ked, managed and reported expenditures; produced, managed and distributed financ ial reports. Managed personnel database to track payroll, vacation and employee performance. Screened incoming calls and responded to inquiries. Produced execut ive memoranda and documents. Key Contributions: ~ Created process to track high-profile, multimillion-dollar property manageme nt project. ~ Successfully coordinated logistics for several off-site meetings. ~ Initiated new Green Program to encourage recycling supplies resulting in sig nificant cost savings; program design was integrated cross-departmentally. ~ Standardized filing systems through innovating a digital scan system, saving labor and supply costs. ~ Recognized for excellence based on dedication to meeting corporate goals at each project stage. FITZPATRICK HOTEL GROUP, N.A. - New York, NY 7/2005 to 8/2007 Executive Assistant Assisted Executive Vice President of Operations and Chief Financial Officer of N ew York-based international hotel chain. Provided high-level administrative func tions, including calendar management, meeting scheduling, accounting and project management, while maintaining confidentiality in all communications. Prepared a nd disseminated reports; oversaw payroll, reporting, employee files, purchasing and facilities management. Resolved guest issues through effective communication and a commitment to achieving excellent customer satisfaction. Key Contributions: ~ Transformed personnel filing and tracking system to meet all governmental (I 9) audit standards; reorganized more than 2,000 files into a fully revamped data base. ~ Supported corporate recruiting; organized a job-fair which attracted more th an 200 qualified applicants to fill fourteen open positions. ~ Increased workplace safety and security; added comprehensive fire-suppressio n and security systems. ~ Enhanced office environment by installing upgraded ergonomic workstations, i mproved lighting and an improved HVAC system. HOMEWOOD SUITES - Plainview, NY 11/2004 to 7/2005 Executive Assistant Selected to provide top-flight executive support during hotel opening and contin ued operations alongside General Manager. Participated in pre-opening operations , including certification procedures, staff training and orientations. Supported GM in performing site inspections. Maintained database of staff records. Tracke d and reported budgets. Communicated with guests to ensure complete satisfaction . AFFINIA HOSPITALITY - New York, NY 11/1993 to 7/2002 Executive Assistant Performed broad range of administrative functions and professionally represented senior management. Collaborated with department managers and coworkers to coord inate meetings and events. Managed data and information systems. Supervised and trained staff. Exceeded performance goals in a challenging, changing and demandi ng environment. Key Contributions: ~ Managed customer satisfaction database with over 30,000 records resulting in increased efficiency and timeliness of reports and improved format. ~ Enhanced employee productivity and guest satisfaction by designing and admin istrating a telecommunications survey, resulting in improved workflows and proce sses. ~ Coordinated company annual retreat; scheduled travel, planned activities and negotiated contracts. ** *** ** Previously: Office Manager / Sales Coordinator / Sales Representative for Holida y Inn Worldwide Sales. EDUCATION AND PROFESSIONAL ASSOCIATION Associate of Arts, English - SUFFOLK COMMUNITY COLLEGE, Selden, NY Hospitality Financial and Technology Professionals - Member, Editor of Newslette r & Hospitality Journal