Objective: To obtain a position within a progressive/growing organization where

I may fully utilize my management skills, interpersonal communication abilities,

and my expertise in process improvements and documentation.

Management Accomplishments
* Doubled the staff from 3 to 6, and tripled the throughput of firmware testing
through automation & process improvements
* Used AutoCAD to design, purchased and implemented Zebra's 1st Firmware Test La
b
* Used AutoCAD to design, manage the construction of, and move Zebra Hardware Qu
alification Test Lab
* Managed multiple firmware releases utilizing an Agile based development & test
ing process
* Managed Outsourcing of Firmware Testing at Patni Computer Systems, Bangalore,
India
* Managed Qualification of entire Tabletop and Kiosk Zebra Product Lines Transfe
rred to China
* Managed both Firmware and Product Qualification Departments simultaneously

Test Engineering / Process Improvement Accomplishments

* Developed the customer use based Post Launch Testing Process for Global Supply
Chain manufacturing to be utilized in all worldwide Zebra testing facilities.
* Designed, assembled and installed Cognex In-Sight Automated Vision measurement
systems for:
o 600 % savings in labor costs with automated registration measurements with red
uced measurement and data entry errors, while increasing the sampling capacity o
f the entire engineering test lab. This system is in use in all worldwide Zebra
testing facilities.
o 500% savings in labor costs through multiple bar code grade measurements. The
system grades multiple bar codes across multiple formats in less than 1 second
and writes the grades directly Excel.
* Re-Organized the Test Lab Layout Increasing Measurement Equipment Space by 38%
and Printer Testing Space by 51% within the same square footage
* ISO9000 Author for Test Engineering calibration, firmware qualification and ot
her various procedures
* Implemented "Linked" Excel spreadsheet procedure that streamlines data analysi
s and reporting. This method of data collection and data control has been adopt
ed by test engineering in both the Engineering and Quality departments in all wo
rldwide Zebra test facilities.
* 67% cycle time reduction by implemented the Variable Darkness Level ribbon cyc
le. This idea reduced testing time by incorporating system level optimization f
or all requirements within 1 test cycle.

Professional Experience
Zebra Technologies Corporation, Vernon Hills, IL (September 1998 to Present)
Manager, Product Qualification (May 2009 to present)
Qualification of Zebra Performance Line and Kiosk printers
Plan and Organize all testing through Zebra hardware lab
Track test progress and communicate results to engineering, quality, manufacturi
ng, marketing and executive staff
Responsible for staff of 10 in Vernon Hills with department budget of $700,000 i
ncluding salaries
Manager, Firmware and Software Qualification (April 2008 to May 2009)
Responsible for staff of 5 in Vernon Hills and 2 contractors in Bangalore India
(Patni Corp)
Created and maintained department 729 budget, $750,000 including salaries
Managed multiple firmware releases utilizing an Agile based development & testin
g process
Define resources and time required to complete testing
Approve test results for Zebra printer utilities designed in Vernon Hills and te
sted in Chennai, India*
Employment History - Professional Experience (Continued)
Firmware Test Engineer IV (Aug 2007 to April 2008)
Member of Firmware Test Team bringing new versions to market for all Zebra print
er product lines with the responsibility of performance testing from prototype t
hrough final product qualification testing
Define resources and time required to complete testing
Provide supervision, training, support and direction to all laboratory personnel
Provide testing support for engineering, firmware, and manufacturing departments
Prepare & issue test plans and test reports per Marketing specifications that ar
e approved by engineering, quality, and marketing personnel
Track test progress and communicate results to engineering, quality, manufacturi
ng, marketing and executive staff
Conduct manual and automated firmware testing on all Zebra printer product lines
as required
Test Engineer IV (Dec 2005 to Aug 2007)
Supervise testing teams conducting engineering, benchmarking, and qualification
tests on new, existing and competitive products per marketing requirements and M
IL standards
Train engineers & technicians on new products and procedures
Managed conflicts by communicating priorities to technicians & testers on both 1
st and 2nd shifts
Document, troubleshoot and follow through to resolution of all problems uncovere
d during testing requiring the cooperation with engineering, firmware, quality,
and/or manufacturing personnel.
Test Engineer III (Sep 1998 to Dec 2005)
Analyze results and publish formal test reports for release to various company d
ivisions
ISO9000 Author for the Engineering Test Lab for shock & vibration, and other var
ious procedures
Indak Manufacturing Corporation, Northbrook, IL (June 1992 to September 1998)
Test Laboratory Engineer
Test Plans, Test Reports, (FMEA), (DOE) for Ford Q1 Supplier
QS9000 ISO Auditor and Author for initial registration and continuous improvemen
t initiative
Calibration of Test Lab equipment across multiple manufacturing facilities
Pittway Fire Safety Group, Aurora, IL (July 1991 to May 1992)
Associate Corporate Research Engineer
Analyzed and implemented Gemini 501 aerosol generator in the QC departments in A
urora and Juarez, Mexico manufacturing facilities
Supervised construction of smoke boxes and the design of the controlling circuit
s and displays

Education
BSEE, University of Illinois at Chicago June 1991 GPA 4.34/5.00
A.A.S., Data Processing, Wright College December 1988 GPA 4.64/5.00

Technical Skills
Languages Programs
Printer Programming Languages, KPL (Kiosk),
ZPL (Zebra), EPL (Eltron), CPCL (Comtec) LabVIEW 8.2, Visual Basic 5.0 & 6.0
ASYST 3.10
(A Scientific System by Keithley-Metrabyte) Microsoft Word, Excel, Access, Proje
ct,
PowerPoint, Outlook, Visio
MC68000 Assembler AutoCAD 2000 & 2008
C, Basic, Q Basic, Cobol, Fortran Label Vista, BarOne, Zebra Tool Box
Data Acquisition & System Control (Serial, Parallel, Ethernet, USB, Wireless 802
.11a/b/g, Bluetooth)
Operating Systems Windows 3.1, 95, 2000, NT, XP, MS-DOS, Unix