GLENDA M.

KIRCHOFF
3204 Holly Ridge Court
Chesapeake, Virginia 23323
(757) 966-2608 Home o (757) 647-3352 Cell
Ladies and Gentlemen:
I am extremely interested in exploring employment opportunities as a
Merchandiser with your organization. Enclosed is my resume for your
review and consideration.
You will note that I have over 30 years experience in a variety of
sales, customer service and retail merchandising environments with
demonstrated success. Throughout my background I have become known for
my ability to handle diverse and multiple levels of responsibility
ranging from the placement of large format plan-o-grams for new store
openings, to the training and coaching of newly hired personnel.
My personal profile includes the highest degrees of dedication and
self-motivation, with a proven ability to quickly adapt to new
responsibilities and produce positive results. I am experienced in
display sets and maintenance, grocery and non-grocery items, inventory
control and replenishment stock ordering, receiving and back room
operations, handheld and workstation computer systems, summary
reporting, customer interface, and materials expediting and
management, procurement and vendor relations, signage and in-store
promotions, and formal program representation/correspondence
essentials. I also have highly-developed communications and
interpersonal relations skills, with a proven track record of
delivering better than expected results.
Based on these factors and those detailed in my attached resume, I
would appreciate an opportunity to discuss with you, in person, how my
qualifications would match your needs. I am certain I could pinpoint
additional areas of expertise which would enhance my contributions as
an integral member of your organizational team.
Thank you for your time and consideration. I look forward to hearing
from you soon.
Sincerely,

Glenda M. Kirchhoff
Glenda M. Kirchoff
Enclosure: Resume
GLENDA M. KIRCHOFF
3204 Holly Ridge Court
Chesapeake, Virginia 23323
(757) 966-2608 Home o (757) 647-3352 Cell
PROFESSIONAL OBJECTIVE
A challenging position with a progressive organization which will
fully utilize acquired skills, experience and expertise in Retail
Merchandising, Sales and Customer Service. Desire incentive
opportunities that reward performance with personal growth and
advancement.
SUMMARY OF QUALIFICATIONS
Offering an extensive background based on over 30 years relevant
experience in a variety of service-oriented environments demonstrating
superior personal initiative, display merchandising expertise, visual
enhancement creativity, and consistent performance success.
o Seasoned professional with extensive experience in the retail
industry as merchandiser, inventory control clerk, floor/counter sales
representative, cashier and cash auditor. Stellar background of
reliable contribution to the stability, growth and profitability of
employers.
o Communicative, energetic, detail-oriented and productive
organizational contributor and asset. Work well in either team or
self-managed settings, with solid interpersonal communications and
organizational skills and a career history of positive relations with
customers, peers and superiors.
o Focused expertise in plan-o-gram interpretation and facing sets,
labeling and pricing, profiling/re-profiling, methodical sorting and
distribution of merchandise, signage and point-of-sale materials,
hand-held and work station computer operation, data collection and
reporting, mathematical calculations, and submission of paperwork such
as invoices, credits, timesheets, expenses, etc.
o At ease in environments requiring independent decisions, spontaneous
analysis and problem-solving, and client instruction. Handpicked for
several critical assignments involving new store startups,
restructures, renovations, remodels, and thematic changes.
Highly-developed communications, organizational, and
time/stress/material management skills. Demonstrated ability to handle
senior level, multi-task responsibilities with ease and diplomacy.
Extremely dedicated, hard-working, and self-motivated team player and
employer asset.

EDUCATION & TRAINING

ADDITIONAL CAREER & PROFESSIONAL DEVELOPMENT
o Career-long attendance of employer-sponsored formal and on-the-job
training programs covering topics that included: sales and
interpersonal communications, hand-held computers, total quality and
value added concepts, customer service, logistics and inventory
management,
o Courses in Basic Computer Skills and Windows 95/98
o Academic High School Diploma (1975)
EXPERIENCE HISTORY & HIGHLIGHTS
ACOSTA SALES & MARKETING COMPANY, INC. - Norfolk / Virginia Beach,
Virginia
Core Merchandiser (12/06-Now)
o Merchandised a core line of grocery items to 14 Food Lion and Bottom
Dollar stores in Norfolk and Virginia Beach. Now working Wal Marts as
a Independent Representative in VA & NC
o Integral member of a team of 7 merchandisers providing handheld
computer verification of merchandise.
o Cut in new items, handled rotations, checked dates, removed out of
date merchandise, placed shelf extenders and coupon holders, and
handled resets to plan-o-gram specifications.
GLENDA M. KIRCHOFF Page 2
EXPERIENCE continued
SELF-EMPLOYED - Chesapeake, Virginia

Adult Care Provider (7/04-9/06)

o Out of main-stream employment to care for ailing parents for two
years.
FEDEX KINKOS - Virginia Beach, Virginia
Customer Service Representative (5/04-8/04)
o Assisted phone-in and walk-in customers with information and the
operation of floor copiers, blueprint copies, photo printers, binding
machines, laminating machines and computer stations. Set floor and
window displays.
o Packaged and processed FedEx shipments and sold postage.
o Passed computer tests for all functional areas in the service
center.
MICHELLE'S BEDCRAFTERS - Virginia Beach, Virginia
Sales Representative (7/03-4/04)

o Floor sales representative for a retail bedding store. Interfaced

extensively with clients to present, price and sell different types of
high quality foams such as memory, quick recovery and latex.
o Met or surpassed every monthly sales production quota and customer
satisfaction measurement index during tenure.
NATIONMARK, INC. - Norfolk, Virginia
Merchandiser (11/99-5/02)
o Merchandised non-grocery items to 10 Farm Fresh stores in Norfolk on
a bi-weekly basis (one store per day).
o Set and maintained displays for office supplies, hardware,
automotive supplies, cosmetics, toiletries, toys and other hard goods.
o Monitored and maintained inventory levels, cleaned displays, reset
merchandise and ensured conformity with new and established
plan-o-grams.
o Processed returns, customer credits and summary reports for
submission to management.
AT-A-GLANCE, INC. - Norfolk, Virginia
Merchandiser (1/98-12/99)
o Merchandised posters, calendars and office products in 11 big-box
department stores and sporting goods retailers.
o Telephonically submitted inventory reports to centralized computer
database.
PREVIOUS HISTORY
Kindergarten Teacher (6 Years)

Sales Associate / Cashier / Receiver at TruValu Hardware (5 Years)

Customer Service / Sales Associate / Cashier at Office Depot and
Office Max (4oe Years)
Cash Auditor at Dillard's Department Store (9 Months)
In-Home Sales Representative with Avon and Home Interiors (20+ Years)
SUPPLEMENTAL INFORMATION
o Available immediately. Married, excellent health, very mobile,
willing to travel and/or relocate.
o References and Salary History furnished upon request.