Rose Menard

2750 E 98th Ave.

Denver, CO 80229
303-949-2222
rm7a0b18@westpost.net
Career Summary
Energetic professional with long history of achievement in increasingly responsi
ble positions. Extensive experience in all phases of Office Management, includin
g Customer Service, and Employee Training. Extremely dedicated, and highly motiv
ated team leader with excellent interpersonal skills. Organized and effective li
stener and strong communicator with strong business development, sales and custo
mer satisfaction emphasis. Consistent bottom line focus.
Professional Experience
ARC Call Center June 2009 to present
Working calling for donations part time
HNP Security 2006 to present
Making appointments and doing paperwork as requested by owner
Jackson Burglar Alarm, Denver, CO 2003 to 2005
Recalled to resume performing duties as outlined below and including Accounts Re
ceivable.

Jackson Burglar Alarm, Denver, CO 1998 to 2000

Office Manager
Manage office operations for security company. Create, implement and manage stan
dard office operating procedures. Responsible for all administrative functions a
nd implementing all administration schedules. Managing 6 office personnel. Perfo
rm all customer service functions, and office employee training. Perform technic
ian, and sales representative paging (voice, digital, alphanumeric) and telephon
e dispatch / routing.
Specified administrative and sales portions of custom computer software for new
order entry, sales leads, and sales management reporting. Work with software co
nsultant on an on-going basis. Perform all administrative and sales data entry t
o computer.
Compose sales proposals for sales department.
Denver Burglar Alarm , Denver, CO 1972 to 1997
Senior Customer Service Representative, Senior Trainer, Senior Dispatcher, Asst.
Shift Manager
Create new customer accounts, negotiate renewal customer accounts, resolve custo
mer problems, managed customer disconnections, manage customer relocations.
Train new employees in all departments
Perform various duties as Assistant Shift Supervisor, Main Computer Alarm Operat
or, Central System Technician Dispatch and Routing, Police and Fire Routing Disp
atcher, Technician Paging (Voice, Digital, and Alphanumeric), Telephone Dispatc
h and Routing (45 incoming lines, 3 Systems simultaneously)
Input and maintained 30,000 customer account data accounts
Achievements
Employee of the Year 1982 a" Denver Burglar Alarm
Employee of the Year 1998 a" Jackson Burglar Alarm
References
Crystal Williams
Current supervisor
Arc Call Center
303 308 2411
Howard Pettit
Owner
HNP Security
303 408 5070
Fred LaPerriere
Vice President, retired
Denver Burglar Alarm
303 688 6441
Stewart Jackson
Former owner
Denver Burglar Alarm and Jackson Burglar Alarm
303 832 3434