DEVON A.

PEREA
4361 E. 70THE AVENUE, COMMERCE CITY, CO 80022
303.949.5526 / dp7ba22a@westpost.net
SUMMARY__________________________________________________________
Former Professional Office Manager seeking a Junior Level IT support role in a g
rowing company. I am currently attending school to get certified in CompTIA A+.
Previous IT experience as a Help Desk Infinite Campus Support Technician.
COMPUTER SOFTWARE CERTIFICATIONS__________________________________
MS Office 2007
MS Word
MS Publisher
MS Outlook
MS Excel
MS PowerPoint
Digital Graphics
Internet Applications
Infinite Campus
Lawson
Blue Bear
Cayenta
QUALIFICATIONS____________________________________________________
X Successfully managed and completed multiple projects simultaneously
X Communicates clearly and concisely in written and verbal forms
X Performs effectively as a team member or autonomously
Information Technology
X Provided telephone and onsite support for the districts student information sy
stem, Infinite Campus. Prioritized and escalated complex support requests to de
termine appropriate and timely responses. Conducted onsite work at the schools
assisting with data integrity in preparation for standard-based progress reports
. Communicated with customers to assess customer satisfaction levels. Entered
all support calls into the help desk tracking database and created trouble ticke
ts
X Installed and upgraded hardware and software
Accounting
X Calculated accurate taxes, Deductions, and adjustments to generate payroll
X Generated annual budgets by evaluating departments needs and resources
X Accounts Receivable V Invoiced and tracked payment status
X Accounts Payable VReported expenses and applied expenses to ledgers
Administrative
X Proficiently operates all office equipment and multi-line telephone systems
X Accurately maintains HR resource files and all HR operations
X Created business correspondence and reports
X Purchased all inventory supplies and replenished as necessary
EMPLOYMENT HISTORY_______________________________________________
Denver Public Schools Denver, CO 08/2006 - 04/20
10
Office Manager 11/2008 - 04/2010
Help Desk Infinite Campus IT Support Technician
08/2006 - 11/2008
Mercy Services Denver, CO
08/2003 - 08/2006
After School Program Director
City and County of Denver Denver, CO 08/1990 - 08/2003
Recreation Instructor
08/1998 - 08/2003
Human Resource and Payroll Representative 08/
1990 - 08/1998
EDUCATION_________________________________________________________
Emily Griffith Opportunity School, Present Denver, CO IT Netw
orking/Support Technician
Fearless Living Institute, 2008 Boulder, CO
Certified Fearless Living Coach
Colorado Christian University, 2001 Lakewood, CO
Bachelor of Science
Organizational Management with Emphasis on Human Resources
GPA 3.3