Lytle Law, Newport News, VA

Paralegal Intern - 05/2009 7/2009

o Managed incoming calls
o Assisted with clerical functions
o Collected and organized records
o Utilized HotDocs software to complete deeds, wills and powers of attorney
Ferguson Enterprises, Inc., Newport News, VA
Claims Management:
o Claims Analyst 10/2003 2/2008
* Generate monthly and quarterly reports for branches detailing worker compensat
ion and auto claims and expenses
* Develop and maintain relationships with Liberty Mutual and other account repre
sentatives to resolve issues of claim coding and report data
* Continuously update the Ferguson structure for the Liberty Mutual database pro
gram, Risktrac
* Provide detailed reports on demand for branch management and claim staff
* Review requests from branches for Certificates of Insurance
* Research to verify the request is reasonable and within the Wolseley policy li
mits
* Explain the process for obtaining a Certificate of Insurance to branch associa
tes
* OSHA record keeper for all branches
* Conduct web casts regarding OSHA record keeping compliance
* Provide additional support to staff as needed
o Recovery Specialist 8/2002 9/2005
* Take accident details from the branch contact
* Provide instruction to the branch in obtaining the police report, estimates fo
r repair and rental
* Contact the other drivers insurance carrier to verify coverage
* Perform skip traces to locate individuals who do not have current insurance co
verage
* Pursue collection actions against the other party including payment schedules
and small claims court
* Prepare documents for sale of totaled vehicles
* Dispute denied claims with insurance carriers
o Claim Administrators Assistant 3/2001 to 10/2003
* Provide clerical support to the Claims staff
* Use PeopleSoft to verify associate information
* Assist branches with general liability questions
* Resolve billing issues with medical providers
* Review new incoming claims for urgent injuries
* Meeting planning and preparation
Richmond Branch and Procurement Department 8/2000 3/2001
o APC Associate
* Compare receiving documents and vendor invoices for discrepancies
* Issue debits or credits as needed to release invoices for prompt payment
* Request proof of delivery from vendors for missing shipments
* Resolve receiving errors
Shared Accounting Center 9/1997 8/2000
o Senior Cash Receipts Associate
* Post American Express on daily
* Research American Express disputes
* Post cashboxes and credit card purchases to branch accounts
* Sort checks from various lockboxes for posting
* Post payments to customer accounts
* Track lockboxes piece counts and totals for monthly reports
* Cross trained to cover Call Outs for three regions
* Calculate associate weekly task sheets
* Back up to Banking Specialist for balancing lockboxes
* Trained other associates on check clearings and postings
* Filled in as SAC receptionist for several weeks until replacement was found
Trained on the following software:
o Microsoft Office
o Juris Data base for Sedgwick CMS
o RiskTrac Data base for Liberty Mutual
o Merlin Data Website used for skip traces
o Accurint A LexisNexis website used for skip traces
EDUCATION
Thomas Nelson Community College Paralegal Associate Degree Cum Laude May 2
010 Graduation