Joe Bott

Senior Support Analyst at Sterling Commerce

jb7d744c@westpost.net
Experience
Senior Support Analyst at Sterling Commerce an AT&T company
April 2008 - Present (2 years 4 months)
* Provide prompt and capable customer support for Gentran Integration Suite (GIS
) and Sterling
Integrator 5.0 (SI).
* Skilled in the following operating system platforms:
Windows, UNIX (HP/Solaris), Linux (Red Hat, SUSE), and IBM i-series.
* Provide competent assistance to customer using the following technologies:
Protocols: HTTP(S), FTP(S), SSH, AS2,
Database: Oracle, Microsoft SQL Server, MySQL, DB2,
Applications: JAVA: JCE, JVM, , JDBC, lightweight JDBC
* Supply capable assistance with BPML Business Process Modeling Language, and xP
ath
Consultant at Quick Solutions, Inc
January 2005 - April 2008 (3 years 4 months)
Responsible for successful migration and configuration of managed services inter
nal applications
during Sterling's data center migration to a virtual environment in 2007.
Coordinate client trading partner implementation of Connect:Direct UNIX/Windows
involving
application setup, firewall/NAT network communications, and testing.
Provided technical support to the outsourcing solution center support groups and
consultants.
Responded to support and product enhancement requests and production alerts gene
rated by
directory monitors to ensure data flows for hosted customers were maintained.
Implemented business flows and other tasks with regard to successful implementat
ion of Stanley
Works Supplier VMI. Coordinated data flows, partner/mailbox, and documentation.
Contributor to a web-based support application that monitors Gentran Process con
trol. Received
training on Gentran server on a UNIX platform.
Healthcare Transaction Processors, Inc. 2005
Consultant
Collaborated with development team to devise, maintain, and streamline flow of b
usiness
transactions through database in accordance with specifications required by Ohio
Department of
Job and Family Services. Ensured data was compliant with HIPAA standards. Tasks
included gap
flow analysis, data mapping using Microsoft SQL DTS (Data Transformation Service
s), and
communications setup using VB Script, Sterling Commerce Connect: Direct. Used Mi
crosoft
Project to track progress on all items.
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Account Analyst at Healthcare Transaction Processors
July 2005 - December 2005 (6 months)
Collaborated with development team to devise, maintain, and streamline flow of b
usiness
transactions through database in accordance with specifications required by Ohio
Department of
Job and Family Services. Worked to ensure data was compliant with HIPAA standard
s. Tasks
included gap flow analysis, data mapping using Microsoft SQL DTS (Data Transform
ation
Services), and communications setup using VB Script, Sterling Commerce Connect:
Direct. Used
Microsoft Project to track progress on all items.
Maintained communications scripts and scheduling for inbound and outbound transa
ctions.
Nominated for Top Cat Award in 2003 by Ohio Department of Job and Family Service
s for speedy
implementation of HIPAA contract. Observed quality standards to ensure the compa
ny would
comply with stringent HIPAA regulations concerning document validity and securit
y.
Technical Support Representative at Luxottica Retail
March 2005 - July 2005 (5 months)
Responsible for ensuring EyeMed HIPAA EDI Trading Partner transactions meet esta
blished
standards. Developed standardized and custom testing plans and protocols to ensu
re new and
existing transactions could be traded without issue as well as troubleshoot any
identified transaction
errors.
Developed test plans to validate receipt and compliance of benefits and enrollme
nt. Authored actual
rules and extended rules with Gentran integrator. Coordinated IT changes to requ
ired EDI maps
including assistance with design and internal testing. Read log files in XML to
port information to
multiple databases.
Technical Support Representative at Foresight Corporation 2004 - 2005
April 2004 - February 2005 (11 months)
Created client-specific guidelines through which trading partners could test the
ir HIPAA data
transactions for compliance using Foresight's EDISIM and HIPAA Validator product
s. Completed
client-specific business rules that added value to Foresight software and contri
buted to increased
company revenue.
Medicaid Analyst at Healthcare Transaction Processors, Inc
July 2003 - April 2004 (10 months)
Collaborated with development team to devise, maintain, and streamline flow of b
usiness
transactions through database in accordance with specifications required by Ohio
Department of
Job and Family Services. Worked to ensure data was compliant with HIPAA standard
s. Tasks
included gap flow analysis, data mapping using Microsoft SQL DTS (Data Transform
ation
Services), and communications setup using VB Script, Sterling Commerce Connect:
Direct. Used
Microsoft Project to track progress on all items.
Maintained communications scripts and scheduling for inbound and outbound transa
ctions.
Nominated for Top Cat Award in 2003 by Ohio Department of Job and Family Service
s for speedy
implementation of HIPAA contract. Observed quality standards to ensure the compa
ny would
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comply with stringent HIPAA regulations concerning document validity and securit
y.
EDI Analyst at American Health Holding
November 2002 - June 2003 (8 months)
Directed implementation of EDI business system using Microsoft BizTalk in order
to securely
transmit documents in accordance with HIPAA procedures. This involved transmissi
on scheduling
and network transport design. Microsoft Project was used to track progress on al
l items. Proficient
with Microsoft SQL Server, Microsoft Windows 2000, and CLAREDI for HIPAA complia
nce.
Designed and configured secure inbound and outbound documents flow using Microso
ft BizTalk
Server and Microsoft SQL Server. Took initiative to design a community managemen
t database to
manage Trading Partner relationships.
Communications Specialist - Consultant at EC Outlook
December 2001 - July 2002 (8 months)
Implemented and documented communications setups for ECOutlook customers and the
ir trading
partners. Conducted regular checks on communication systems to make sure they ar
e online and
functioning correctly.
Expedited communication setups as required in Cyclone Interchange, Gentran Serve
r for Windows
NT and WSFTP Server that greatly expanded our customer's trading partner base.
Managed multiple business-critical communication problems that avoided customer
downtime and
lost revenue.
Technical Support Analyst Level 2/3 at Sterling Commerce
January 1996 - January 2001 (5 years 1 month)
Provided technical assistance to the Web Suite Level 1 support groups and consul
tants. Analyzed
upgrades, and tested and implemented software changes. Reported software design
flaws and
made recommendations to the development team for the next development cycle.
Created intranet FTP support site that provided product fixes and detailed instr
uctions on common
troubleshooting methods, tools, and techniques. Participated in training on Gent
ran server on a
UNIX platform.
Managed and expedited all support issues that came in from US and International
call centers.
Used Visual Basic 6.0 to assist customers and other support personnel with form
design and
functional issues.
Participated in successful on site beta tests where installation and customizati
on were required.
DOD Contracts Manager at Taylor Newcomb Industires
March 1989 - October 1996 (7 years 8 months)
Responsible for procurement negotiation, and delivery of hydraulic/pneumatic con
tracts to the US
Defense of Department, US Army,Navy,Airforce,Marines, Israeli Defense Forces, an
d Brazilian
Government.
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Education
The Ohio State University
History, Communications, 1985 - 1989
Interests
Co-lead a home-based church group affiliated with Xenos Christian Fellowship, te
aching the Bible.
Play electric and acoustic bass guitar, piano, A friend and I play guitar/bass a
t a Friendship Village of
Westerville (rest home facility) twice a month. I spend the vast majority of my
time being dad to 5
children, a husband to my wife, and fixer of just about everything. I love to re
ad the Bible, theology,
history and National Geographic. I also love astronomy.
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Joe Bott
Senior Support Analyst at Sterling Commerce
jb7d744c@westpost.net
Contact Joe on LinkedIn
Page 5