Professional Documents
Culture Documents
July 1995- May 1996 Customer Service Representative- BTE, Huntington Beach
Performed all customer service related tasks, including but not limited to, proc
essing orders via phone,
fax and EDI transfer. Responsible for 15 major accounts assigned specifically to
me. Assisted customers
with product knowledge, resolved customer complaints, performed credit checks on
new accounts,
processed special orders, etc. Laid off as a result of downturns of revenue with
in the company.
Nov. 1993- July 1995 Client Support Assistant- Nelson Communications, Irvine
Provided various levels of support to clients at this Public Relations firm: Pre
pared billing statements,
correspondence, proposal materials, etc. Had consistent contact with clients and
vendors. Ordered office
supplies and equipment repair as needed. Left company for better pay doing somet
hing different.
March 1993-Sept 1993 Secretary- Lowell, Smith & Evers Mortgage Lenders, Irvine
Secretary to Regional VP and Assistant VP of Operations in a newly-opened branch
office. Maintained
client databases, assembled broker packages and reviewed incoming broker request
s and credentials,
including background checks. Distributed daily rate sheets to over 200 brokers.
Tracked loans from
origination through funding. Processed adverse action statements on declined loa
ns. General office
duties as needed, i.e. preparing correspondence, ordering supplies, etc. The bra
nch folded within a year
of opening, due to severe downturns in the real estate industry. I was laid off
as a result.
Jan 1991- March 1993 Receptionist- Law Office of Nyman, Johnson & Maguire, Tusti
n
Front office receptionist and calendar clerk for an Insurance Defense firm of 3
partners and 4 associate
attorneys. General office duties: routing incoming calls, greeting clients, main
taining calendar of attorney
appearances. Prepared statements of billable hours, updated law practice guides
and court rules.
Processed third-party billing claims. Maintained client files, Other duties as c
alled upon. Left the firm
for better pay and job advancement, as well as to acquire further job skills.
EDUCATION
Golden West College, Huntington Beach 1988-89. Completed 28 units of course stud
y.
Ocean View High School, Huntington Beach 1984-1988. Diploma