7769 Dancy Road, San Diego, California (508)309-0977
dc7eb884@westpost.net _______________________________________________________________________ SUMMARY OF QUALIFICATIONS * Product Management: Responsible for the product development lifecycle of merchandise management and planning solution for a major software company * Business Consulting: Consultant for a leading big ticket software provider for retail companies with annual revenues of $100M-$1B. Focus on optimizing business practices in merchandise planning, warehouse management, inventory control, purchasing, payables, sales, open and installment receivables, financial reporting and executive analysis. * Personal Strengths: Exceptional interpersonal and communication skills. Commended for problem-solving abilities and dedication in identifying and clarifying business solutions to clients. Adept at visual merchandising and comprehensive assortment planning. Highly energetic, enthusiastic, with excellent attention to detail. Skilled in presentations to individuals and groups. Work effectively independently or as a contributing team member. PROFESSIONAL EXPERIENCE MICROS-Retail, Westborough, Massachusetts 2007-2009 Product Manager Managed the Enterprise Merchandise Management product offering. Responsible for the product development lifecycle including merging product direction with client deliverables. Responsible for defining and documenting functional requirements for client integration. Wrote functional requirement documents and communicated requirements with the development team. Highlights of Achievements * Completed a comprehensive translation of Enterprise software from Spanish to English * Edited and translated over 1000 pages of Enterprise documentation and user guides * Managed projects for integration of merchandising and point of sale solutions * Served as primary liaison between company and international clients * Developed curriculum for educational services * Conducted hands-on training for customer service and development teams GERS Retail Systems, San Diego, California 1996-2003 Business Consultant Spent 5 years working with retail companies with annual revenues of $100M-$1B to optimize business operations. Reviewed business practices onsite with clients and provided recommendations for improving efficiency and profitability in merchandise planning, warehouse management, inventory control, purchasing, and executive analysis. Highlights of Achievements * Served as the primary consultant for RetailAnalyst executive reporting software and PLANalyst merchandise planning software for the home furnishings cl ient base * Created comprehensive executive level documentation for integrated enterprise-wide business software * Commended by a $300M retailer for streamlining inventory control practices which resulted in a $30M savings to the company in a single fiscal year * Acknowledged by a $15M retailer for optimizing merchandise management procedures which resulted in a $500K savings in just three fiscal quarters * Trained clients and new employees * Commended for developing strong relationships with clients and established a r eputation for technical knowledge, responsiveness, and attention to detail Implementation Specialist & Customer Support Leader Served as an escalation point for customer issue resolution. Nordstrom, San Diego, California 1991-1996 Assistant Sportswear Buyer, Department Manager Responsible for forecasting inventory needs based on performance in the previous year and sales goals of the current year; in charge of inventory balancing acco rding to store performance for the San Diego region; responsible for reporting rebuying requirements of core items against the current open to buy; responsibl e for visual merchandising of sportswear department; assisted buyers in reviewin g new collections to determine initial buys during trips to the Los Angeles Merc handise Mart. EDUCATION & TRAINING University of California, San Diego Major: Linguistics Emphasis on first and second language acquisition. Fluent in Spanish: attended bilingual elementary school and completed the university's Spanish language seri es. Proficient in French: completed the French language series at UCSD and lived in France for several months. Seminars/Workshops/Computer Training: GERS: PLANalyst, RetailAnalyst, Big Ticket Enterprise1; Nordstrom University: Customer Service, Sales Management, Merchandising; Microsoft Office, MS PowerPoint, MS Project, Adobe Photoshop, MS Photo Editor PERSONAL REFERENCES Glenn Hurdle, Senior Master Chief, US Navy. (619) 301-1450 Jennifer Monsini, Sr. Consultant, Unica (508) 649-5364