6140 Quinwood Lane North Plymouth, MN.

55442 (673)269-6578 home (605)381-9228

cell ds5bcd2e@westpost.net

David R. Sjogren

David is an experienced Server, Computer and Network Support Specialist.

His skills include:
* Requirements, proposals, planning, budgeting, specifications, testing and user
documentation
* Windows 2003/8, Active Directory with Exchange, XP, Vista, System 7, MS Office
, scripting
* HP Proliant servers, racks, desktops\laptops and printers, Ghost images, help
desk and remote support
* Citrix client, Black Berry, Polycom ITV, Wireless, switches, patch panels and
more.
Chronology of Experience
Sr. Computer Support Tech - State of South Dakota - July 2005 to June 2010
Pennington County Court House - 315 St. Joseph Street - Rapid City, SD 57701
* Provided help desk support to Judges and clerks for all Black Hills area court
houses.
* Skills included: HP Proliant WN2003/8 servers, HP desktops/laptops, LAN/Wirele
ss, Polycom Video Conference, Court Smart sound recording servers, Citrix client
, ghost Images, Office 2003/7 and Black Berry support, batch file scripting and
full user setup in AD with Exchange email.
* Before I joined there were many outages, but with a team effort there were no
unplanned server outages in the 5 years I was in this position.
Sr. Network Consultant - Compuware Corporation June 2000 to July 2005
505 North Highway 169 Suite 750 - Plymouth, MN 55441
Contracts completed include:
* (Alegent Health Care) Team member to monitor, document, and perform analysis o
n several Netware servers, Client workstations and infrastructure to determine t
he causes of extended network delays. The triage resulted in over 25 documented
recommendations for network improvement.
* (Carlson Companies Inc) Setup and install 300 servers with Server 2003 to crea
te 75 racks with an Exchange, File & Print, SQL, and SDS server in each rack. S
erver room support to rack servers and provide software updates.
* (Johnson Controls Inc.) Performed tier-two help desk for desk-side and remote
break-fix. Ghost image management and setup of issued computers. Troubleshoot se
veral LAN/WAN issues.
* (Patterson Dental) Administered support of eight Novell servers with 300 users
. Performed backups and restores. Completed help desk tickets. Documented networ
k procedures to include disaster recovery and dial-in services. Managed the LAN
/WAN infrastructure.
* (US Bank) Upgraded NT servers to Windows 2000. Re-cabled the main patch panel.
Help desk Manager for Minneapolis/St. Paul banks.
* (Twin City Fan) Setup and documented DHCP, NAT, Border Manager and DNS service
s. Managed the helpdesk. Re-cabled companies main patch panel.
* (Hugo Boss, Mall of America) Migrated back store processor from NetWare 3 to 5
. Installed store computers with barcode scanners, POS and inventory application
s. Installed routers to network between stores.
Sr Consultant - Entex Information Services (Siemens) June 1998 to June 2000
Contracts completed include:
* (US Bank) Technical team lead to upgrade a NetWare 4 based multi-server pensio
n systems. Managed the help desk operation and supervised six LAN Administrators
supporting over 700 users. Increased end-user ratings from poor to excellent. I
nstalled over 500 new NT workstations and laptops. Member of the Y2K project tea
m. Documented standards and best practices.
* (Ellerbie Becket) Installed LANDesk Management product on Windows NT 4 SQL ser
ver. Database supported over 900 users tracking hardware and software for Y2K an
d licensing purposes.
* (American Express, Tax & Business Services)Redesigned and upgraded firm's LAN
system per traffic analysis. Merged three NetWare servers into one. Installed CD
tower and server hardware for Citrix WinFrame dial-in system.
Director of Product Development - ADP Automotive Parts Division 1997 to June 19
98
Specified new networking products and features with expectations to increase rev
enues $1 million over 4 years. As a team effort, prepared a Business Strategy t
o sell recycled car/truck/RV parts over the Internet migrating from existing sat
ellite system. Conducted marketing demonstrations at several trade shows.
Supervisor - BORN Information Services Group 1994 to 1997
Supervised twenty network consultants placed at different companies in the Minne
apolis area.
Network Engineer - Norstan Communications 1992 to 1994
Design, setup and support of internal server network for email, file and print s
ervices in both US and Canada.
Companies employed with prior to the above include: AT&T (Networking Product Man
ager), NCR (Manager), Comten (System Implementation) and General Mills (Data Com
munications Systems Support Specialist).

Education and Training

Bachelor of Science
Business Administration
National College, St. Paul
Leadership in Business Certificate Program
North Hennepin College, Minneapolis
Microsoft Vista Installation and Support
Microsoft Training Center
Rapid City