Erica Seth

34 Brookhaven Drive
Clayton, NC 27527
es7f1356@westpost.net
(919)-633-5141

OBJECTIVE
A Computer Technician position in a growing company.
SKILLS & EMPLOYMENT
07/2006 - Present
Raleigh, NC Eaton
System Technician
www.eaton.com
* Provided technical support for problems with test equipment.
* Restructured and improved computer based performance.
* Identified questionable functions, errors and inconsistencies in software.
* Contributed to company success by implementing quality to high performance sys
tems.
* Added hardware to test systems such as: power boards, power modules.
* Provided technical support to end-users in hardware/software proficiency.
* Researched and recommended interim fixes for difficult processes.
* Maintained certified diagnostic testers.
* Configured and installed IBM servers using Novell and setup workstations.
* Maintained effective inventory control.
* Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired
systems with engineers.
01/2006 - 07/2006
Mooresville, NC Flextronics (formerly Solectron)
Computer Technician
www.flextronics.com
* Refurbished laptops, desk stations, test stations, and various computer compon
ents.
* Executed daily operations of diagnostic test and troubleshooting
* Responsibilities included problem detection and solving, fixing and reinstalli
ng software and hardware.
* Maintained and setup new user security accounts for Windows XP Professional.
* Designed, implemented, maintained, and upgraded databases for Product Service
Department using Microsoft applications. * Repaired and upgraded hardware and so
ftware components for PC systems.
* Installed and interfaced computer hardware including multimedia, memory and vi
deo components and systems.
* Developed procedures and practices for testing reliability and stability of so
ftware components, and interfaces for network environments.
* Administered all Desktop related functions including hardware and software set
-up and configuration.
* Did troubleshooting on network connectivity, desktop configuration, printers c
onnectivity, and network access issues regarding permissions.
TOOLS & TECHNOLOGIES
* Microsoft Products (SharePoint, Project Server, Visio, Word, Excel, InfoPath,
PowerPoint, FrontPage, Access, SQL Server, BizTalk, Windows Server, HTML Help Wo
rkshop)
* Adobe Products (Acrobat, Photoshop, HomeSite, DreamWeaver)
EDUCATION & TRAINING
2007 - Raleigh, NC ECPI College of Technology
www.ecpi.edu
* Computer Engineer Technology
2007-2009-Raleigh, NC University of Phoenix
www.phoneix.edu
* Information Technology