Linda S.

de V*squez, CMM
13021 Lake Pines Court, Ft. Myers, FL 33913 (239) 822-6701
E-Mail: ld7fc404@westpost.net
Objective
a To utilize my proven management capabilities of achieving organizational goals
and objectives with an organization that offers long-term growth.
Summary
a Nominee, American Academy of Medical Practice Executives, 2001
a Certified Medical Manager since 1993
a Seventeen years management experience in the medical field involving: facilita
ting performance and quality improvement, customer satisfaction, employee satisf
action, JCAHO ambulatory care accreditation; design and development of modules f
or centralized services; practice marketing; patient education; human resources;
adult education instructor; negotiating managed care contracts; compliance; cod
ing and billing; crisis intervention; and an on-going study of the industry.
a Excellent oral and written communication skills.
a Semi-Fluent in Spanish
a Responsible, organized, detail-oriented professional prepared to utilize varie
ty of talents towards a new challenge.
Work History
Advanced Pain Management and Spine Specialists
Chief Operating Officer
February, 2010 a" June, 2010
Overall operations of a two physician, one ARNP, interventional pain management
practice and surgery center. Responsibilities included managing daily operation
s, supervision of 46 employees, Compliance Officer, contract negotiations, and,
performance improvement.
Southwest Florida Oral and Facial Surgery, P.A.
Executive Director
February, 2002 a" February, 2010
Overall operations of a six surgeon, 4 site oral/facial cosmetic ambulatory surg
ery practice accredited by AAAHC. Responsibilities included, but not limited to
: operating budget in excess of $6 million annually, human resources management
including supervision of 34 employees, marketing, risk management, performance
improvement, staff education, computer network troubleshooter. Major accomplishm
ents included:
o Benchmarked practice with MGMA and Validare.
o Reduced staffing levels by cross training and rotating staff among four locati
ons.
o Employee turnover rate consistently under 2%.
o Went from two in-house transcriptionist FTEas to outsourcing for an annual sav
ings in excess of $85,000.
o Facilitated two AAAHC accreditation surveys, each receiving a three year accre
ditation.
o Facilitated the design, construction and funding of the 15,000 sq ft. ambulato
ry surgery center and aesthetic center completed in March of 2009.
o Thought Leader for Kodak Dental Systems, Atlanta, GA. Kodak Dental Division o
wned PracticeWorks, a software company. I was among twenty leaders in the oral
surgery market that met two to three times a yearly to give feedback on new soft
ware designs for the oral surgery industry and shared practice needs for future
design.
Lee Memorial! Health System, Lee Physician Services, Lee County, Florida
Director, Regional Physician Services
March, 1998 -November, 2001
Overall operations of eight primary care physician practices (internal medicine,
family medicine, OB/GYN, and pediatrics) comprised of 21 physicians, 11 extende
rs, 6 managers, 51 clinical and 73 non- clinical employee populations. Regional
operating budgets were in excess of $1 0 million annually in Lee and Hendry Coun
ties. Major accomplishments included
o Positive 2% variance to budget.
o Exceeded customer satisfaction survey goal of 92%.
o Excellent employee satisfaction survey results for seven drivers of employee s
atisfaction.
o Centralized pre-authorization/referral process for region eliminating need for
three additional employees.
o Facilitated Juran quality improvement and quality planning.
o Facilitated customer satisfaction task force.
Lee Memorial! Health System, Lee Physician Services, Lee County, Florida
Director, Regional Physician Services conat.
o Facilitated discovery chart (change management) education.
o Facilitated group recognition uniform task force.
o Served as resource for other hospital departments.
Practice Manager
May, 1995 -March, 1998
Overall operations of a nine practitioner, four site pediatric group practice.
Foot Care Center, Ft. Myers, Florida
Medical Practice Manager
February, 1994-April, 1995
Responsible for overall operations of a podiatry diagnostic and surgical practic
e.
Adolescent and Child Psychiatric Services, Inc., Ft. Myers, Florida
Medical Practice Manager
May, 1990- February 1994
Responsible for overall operations of a psychiatric out-patient and in-patient p
ractice.
Charter Glade Hospital, Ft. Myers, Florida
Assessment and Referral Coordinator
December, 1989 -May, 1990
Coordinated corporate pilot program utilizing non-clinicians for emergency menta
l health intervention.
Dean Steel Buildings, Inc., Ft. Myers, Florida
Assistant to the President/Office Manager
May, 1988- October, 1989
Administered Human Resources and Benefits Programs. Designed and implemented bil
ingual marketing and advertising programs.
June 1971 through January 1986
Engaged in various medical administration, operations, marketing management and
public relations roles with public and private employers, resulting in solid pro
fessional growth and a focused, respectable career in the medical administration
industry.
Education
a Universidad Javeriana, Bogot*, Colombia, S.A.
a Francis C. Hammond High School, Alexandria, Virginia
a U. S. Department of Agriculture Night School, Washington, D.C
Professional Affiliations
a Medical Group Management Association (MGMA)
a Integrated Healthcare Practice Society (IHPS)
a Professional Association of Health Care Office Management (P AHCOM)
a Health Management Association (HMA)
References
Furnished upon request