Temple Hills, MD 20748 301-894-1047 - Home 202-327-0621 - Cell Phone Title/Grade: Fiber Network Technician, Veteran's Preference: N/A Country of Citizenship: United States WORK EXPERIENCE: FIBER NETWORK TECHNICIAN VERIZON 4905 Buchanan Street, Rm.1, Hyattsville, MD 20781 Starting Date: April 1999 Ending Date: 1999 a" 10/2009 Hours worked per week: 50 hours Salary 96,450 (per year) Duties: * Installed, repaired and maintained inside cables, wires and plug-in equipment to connect telecommunication systems and equipment, including dark fiber and fiber. * Kept a detailed record of all work activities. * Obtained a personal computer and modified software programs. * Lead Project teams as Project Manager to prepare, analyze, direct work project teams, project plans, project schedules, technical studies, statements of work, and technical approvals. * Identified and analyzed requirements for applications and system problems. * Prepared project plans, summaries, designs and documentation. * Worked closely with others to resolve problems, coordinate activities, and gain acceptance of products and procedures. * Worked with complex testing devices and testing appropriate systems and equipment. * Negotiating, coordinating and communicating outside plant engineering matters, including permit applications and rights of way, with Verizon personnel, private owners, customers, building contractors, utilities and government agencies. JAMES EARL DRYE * Served as a liaison the Contracting Officer Technical Representative (COTR). * Documented instructions for client upgrades for Central Office, and Help Desk Planned the implementation of Fetch Mail Retriever Policies. Continued support and administration of Agency's messaging nationwide for the Notes/Domino Infrastructure. * Configured customers' computer and equipment. * Provided technical assistance to callers with variety of hardware, software, and networking problems. * Performed diagnostic tests on integrated circuit equipment to determine trouble. * Ability to diagnose and repair circuits with crosses, Db loss, and grounds. Understand how resistance effects copper lines. * Ability to use appropriate test equipment (a9e.g. Sidekick) * Added and deleted accounts from the prime server using Windows NT. * Installed and configured Blackberry Enterprise Server as well as Wireless Devices with connectivity to Notes mail. * Used economically cost effective methods and interfacing with multiple databases to ensure timely completion of the engineering work orders and plans issues. * Tracked and monitored construction and other departments, which may include contractors, to assure timely completion of the engineering work orders and plans issued. * Utilized current and evolving technologies including FTTP, digital loop carrier, broadband, and DSL to accomplish work assignments. * Utilized personal computers and/or paper records to obtain information, design circuits and distribute circuit orders. * Researched rights of way and deed and property information, as well as related information in courthouses, libraries, and other locations. JAMES EARL DRYE * Proficient using a PC Data entry skills with ability to input information into appropriate systems. Ability to use e-mail, Internet, Word, Excel, and other window applications. * Ability to handle multiple tasks simultaneously. * Task include; R7x server monitoring; problem reporting; trouble ticket assignment and resolution using Remedy Helpdesk Application. * Participated in the development of timely resolution of operational problems. * Provided excellent leadership in customer support, facilitating customer needs in a timely manger and executing follow-up communications, resulting in increase from 60% to 80%. * Maintain and administer nine Lotus Notes severs. Provide support for 800 office and remote users. Supported end user service and incident requests generated through the Help Desk using Remedy to perform daily tasks associated with performance management to ensure optimal server performance. JAMES EARL DRYE EDUCATION: Bertie High School Windsor, North Carolina Date of Diploma: June 1988 At Certification March 28, 2001 Computer Technology October 27, 1993 TRAINING: Basic Data Concepts and Transmission Basis Features of Excel 2003 Basic of the Internet and Internet Protocols Broadcast Video Basics Broadcast Video Overview Building Effective Intercultural Relationships Characteristics of Packet Technology Common Features in Microsoft Office XP Computer Hardware & Software for Broadband Customer Contact a" The key To Our Success Data Processing and Computer Basics Firewalls and VPNs Future Prep Customer Basics Getting Started with Lotus Notes 7 and Mail Getting Started with word 2003 Getting Started with Wireless Networking Home and Office Networking for Broadband Installing and Troubleshooting Printers and Scanners Installing, Configuring, and Troubleshooting PC Components Internet Technologies for Broadband LAN Technologies Laptop Components, Peripherals, and Networks Local network and LANS Network Operating Systems and Clients Techniques for Improved Time Management WANs and Remote Connectivity REFERENCES AVAILABLE UPON REQUEST 4