Suleiman Shannak– MSc, certSMC, ChMC, AORS, CEC, MPM

Personal and Contact Information

Full Name: Suleiman Riad Suleiman Shannak

Date of birth: 31.12.1983
Marital Status: Married
Nationality: Jordanian
Mobile: +962 (0) 7952 62000
Email: s.shannak@yahoo.co.uk

Profile

I am a creative, self-motivated, eager to learn and self-assured individual who is results orientated, capable of
either working alone or within a group setting, as team leader or group member. During my studies and work, I
have gained the understanding that analysing and solving any problematic situation need to view the big picture
from all the possible angles, in addition to understand the internal and external forces and processes
surrounding the situation. Consequently, I believe that I have mastered the key methods and methodologies to
adapt to these situations. My career objectives are to apply my analytical and business skills to a challenging
and high paced work environment with the aspiration for further career development and progression into
positions of higher responsibility.

Education

2006 - 2007 Master of Information Technology, Management and Organisational Change - Lancaster
University Management School (6* Management School), Lancaster, United Kingdom
The program is run in collaboration with Accenture Consulting and SAP. It has a specialised curriculum with
particular emphasis on the following areas;
• Strategic Management
• Human Resources Management
• International Marketing
• Problem Solving Methodologies
• Project Management
• Systemic Interventions / Consulting
• Organizational Change Management

Overall Mark: 65/100 (Merit) Top 10 in Class

2001 - 2005 Bachelor of Computer Science – The University of Jordan, King Abdullah II School for
Information Technology, Amman, Jordan
The program modules concentrating upon the following areas;
• Software engineering
• Systems management, analysis and design

Professional Certificates

2008 Certified Associate of Operational Research Society (AORS) - UK Operational Research Society,
UK
2008 Certified Strategic Management Consultant (certSMC) - Chartered Institute of Management
Consultants (CIMC), USA
2007 Certified Chartered Management Consultant (ChMC) - Chartered Institute of Management
Consultants (CIMC), USA
2007 Certified Master Project Manager (MPM) – American Academy of Project Management, USA
2007 Certified E-Commerce Consultant (CEC) – Institute of Certified E-Commerce Consultants, USA
Work Experience
2009- Present SRS International, Amman-Jordan, www.srs-int.com
Executive Director

Responsible for:
• Setting and implementing the company overall strategy and key performance indicators.
• Promoting SRS International services
• Leading the consulting team.
• Providing consulting services in the Strategic planning, Business Planning, Marketing Planning, Project
Management and HR Planning fields.
• HRM Training, Feasibility Study Training, Market Study Training, Strategic Planning Training,
Organizational Change Training, Soft Skills Training, Leadership Training, Innovation Training and
Project Management Training

Sample of Projects Accomplished

2011 Certified HR Practitioner Training

2010 Pricing and Demand Forecasting Strategies Training – Amman Chamber of Industry
2010 Business Plans Training – Amman Chamber of Industry
2010 Strategic Management Training – National Bank of Kuwait
2010 Prefeasibility Study for Short-Stay Apartments
2010 A1 Market Research and Business Plan
2010 Candidates Assessment Consulting Services – Civil Service Bureau
2010 Bashiti Hardware Organization Development Project
2010 Advanced Selling Skills – Sanyoora
2010 HRM Training Amman Chamber of Commerce
2009 Feasibility Study Seminar – JU
2009 Building Effective Teams Training (Public Course)
2009 Feasibility Study – AlRayah events management
2009 Communication Skills (Writing Effective Proposals and Researches ) Pharma International
2009 Learning for Action Coaching Session - British Universities Alumni (British Council)
2009 Effective Communication Skills and Problem Solving Training Session – Public Security Department

2009 – Present The University of Jordan, Faculty of Business Administration, Amman- Jordan
Part-Time Lecturer

Teaching:
• Principles of Management
• Business Communication
• Entrepreneurship
• Organization Behavior

2009 – Present Association for Professionals & Executive Learners (ASPEL), International NGO,
www.aspel.org
Levant Director

Responsible for:
• Business development
• Professional support
• Training companies & individuals evaluation
• Developing the Leadership Body of Knowledge Book
2009 Enhanced Productivity Centers (Irada)
Certified Trainer

Responsible for:
• Providing Business Planning, Effective Communication Skills, Business Writing Skills, Creative Thinking,
Problem Solving Skills, Team Building & Stress Management Workshops.

2008 - 2009 Arab Bank Plc, Amman-Jordan

Compliance Assistant Manager

Responsible for:
• Strategic compliance program planning and monitoring
• Identifying and analyzing Key Risk Indicators (KRIs)
• Identifying and analyzing Key Performance Indicators (KPIs)

Sample of Projects Accomplished

2009 Developing GRC Program (Portfolio Management)
2009Countries Compliance Strategic Plan
2009 Compliance Program Enhancement
2009 Countries Risk Profile
2009 Key Performance Indicators Enhancement
2009 Key Risk Indicators Enhancement
2009 Risk Identification and Monitoring Tools Enhancement

2008- 2009 Chartered Institute of Business Consultants (CIMC)

Trainer (AZ International, Amman-Jordan)

Responsible for:
• HRM Training, Feasibility Study Training, Market Study Training, Strategic Planning Training,
Organizational Change Training, Soft Skills Training, Leadership Training, Innovation Training and
Project Management Training

2005 – 2008 Talal Abu-Ghazaleh International Organisation (TAGorg) – Amman, Jordan

Strategy Consultant / Project Manager – Abu-Ghazaleh & Co. Consulting (AGCON)

Responsible for:
• Business planning, strategic planning and strategic organizational change planning.
• Preparing and evaluating tenders and proposals..
• Conducting and developing market research, sectoral studies, and feasibility studies.
• Developing marketing strategies and action plans.
• In-house and tailored training in the strategic planning, business planning, marketing and HR fields.

Sample of Accomplished Projects:

2008 Enhanced Productivity Program Evaluation
2008 Business Plan for Indoor Furniture
2008 Market Strategy for Abdin Establishment
2008 Corporate Strategy for Ready Mix Concrete
2008 Knowledge Stations 3rd Generation Strategy
2008 Change Management Component for Jordan Kuwaiti Bank COBIT Project
2008 Feasibility Study for Establishing Insurance Studies Training Center
2008 Feasibility Study for Establishing Commercial Mall
2007 Management Systems for Electricity Regulatory Commission
2006 Change Management Strategy for Eureka

2003 – 2005 Financial Investment Company for Shares and Bonds (FIC) - Amman, Jordan
Business Analyst

Responsible for:
• Business Analysis, setup KPIs and building data cubes.
• Data warehouse modeling and ad hoc reporting, ETL process setup and development.

2002 – 2003 Tractors and Earth Moving Company – Amman, Jordan

Software Engineer

Responsible for:
• Developing, maintaining Oracle applications and training the end-users.

Voluntary work
2010- Present Mowgli Foundation, International NGO
Mentor

Responsible for:
• Providing professional mentoring support to Jordanian entrepreneurs

2009- Present IEC Alumni – Head of Development & Training

2007 National Trust, Lake District, England – Voluntary work within Lake District area

2006 - 2007 Lancaster University Graduate School, Lancaster, England – Participating in organising
number of the school events, teaching communication skills and basics of management.

2001-2006 Various organisations, Jordan - Teaching and participating in charity work.

Articles

2008 The Impact of Using Problem Structuring Methods (PSMs) Tools on the Consultancy Practices
(Masters Dissertation)

2007 Models of Consulting:

Published in

SRS International website

Abu-Ghazaleh & Co. Consulting (AGCON) website
Abu-Ghazaleh & Co. Consulting (AGCON) newsletter
Arab Knowledge and Management Society (AKMS) bulletin
Google Knols

Conferences

2007 The Operational Research Society Annual Conference – Edinburgh, UK

Participations in Professional Committees/Societies

Member of:
• Project Management Institute (PMI)
• Strategic Management Society (SMS)
• The Operational Research Society (The OR society)
• System Dynamics Society
• Chartered Institute of Management Consultants (CIMC)
• The UK Systems Society (UKSS)
• The American Academy of Project Management
• Institute of Certified E-Commerce Consultants
• Arab Knowledge and Management Society
• Oracle Knowledge Centre Society
• Internet Society
• Lancaster University Alumni
• British Universities Alumni Association
• IEC Alumni
• Young Entrepreneur Association (YEA)
• Talal Abu Ghazaleh Organization Financial Committee (2005-2006).

Languages

Arabic: Native Language.

English: Excellent - Writing, Speaking and Reading.

Skills

• Managerial, analytical and problem solving skills.

• Insight in data gathering and analyzing methods.
• Communication and project management skills.
• Creativity, maturity and ability to take initiatives.
• Ability to work under pressure.
• Team spirit and player.
• Aware of the international modern trends in business.

Consulting Methodologies, Tools and Techniques

1. Soft Systems Methodology

2. Strategic Options Development and Analysis Approach (SODA)
3. JOintly Understanding Reflecting and NEgotiating strategY. (JOURNEY Making)
4. Cognitive Mapping
5. SWOT Analysis
6. Ansoff Growth Matrix
7. Application Portfolio
8. Boston Growth Matrix
9. Total Quality Management
10. Six Sigma
11. Six Hats
12. PEST Analysis
13. Value Chain Analysis
14. PMI Project Management Approach
Interest
Reading novels and scientific articles
Navigating the web and exploring the recent development of technology
Swimming, playing football and squash

References

Dr. Mike Chiasson -ITMOC Program Director, Lancaster University, Lancaster, United Kingdom
Tel: +44 (0)1524 593862, Email m.chiasson@lancs.ac.uk

Mr. Munir Herzallah –Executive Director, Talal Abu-Ghazaleh Organization (TAGorg), Amman, Jordan
Tel: +962 (0) 777 472100, Email: mherzallah@tagorg.com