JENNIFER H.

NELSON
PO Box 8848 a Brea, CA 92822 a (951) 318-7077 a jn8481ce@westpost.net

SUMMARY OF QUALIFICATIONS
Innovative leader with extensive organizational development experience. Team pl
ayer, attentive listener, and persuasive communicator, focused on maximizing pro
ductivity and profits. Strong relationship builder, highly capable of partnerin
g with clients, staff, and administration. Proven process improvement, team bui
lding, and performance evaluation abilities. Acute strategic planning skills.
Exceptional knowledge of training and mentoring.
AREAS OF EXPERTISE
Organizational Development Training and Mentoring Strategic Planning
Operations Management Policy Development Team Building
Public Relations Process Improvement Retail Management
Corporate Communications Performance Evaluation Customer Service
ORGANIZATIONAL DEVELOPMENT EXPERIENCE
Trans Ocean Product Ventures, CFL West, Newport Beach, CA (2006 a" Present)
Operations Manager, Human Resources Department
Direct recruitment and staffing operations for a satellite office of an internat
ional trading company. Collaborate with Human Resources Department employees in
Hong Kong and China offices. Lead employee orientation and training. Create p
erformance management and improvement systems. Coordinate organizational and sp
ace planning. Develop and implement office and operational policies. Administe
r payroll and benefit plans. Supervise Finance Manager, Customer Service Manage
r, and Office Assistant employees. Partner with Officers to define annual budge
ting across all departments. Coordinate sales meetings, special events, and tea
m building initiatives. Maintain business licenses and regulatory compliance.
Design promotional products for in-store and tradeshow events.
Selected Achievements
a Recognized by senior management for exceptional process improvement skills.
a Consistently meet all established corporate timelines.
a Reduced office expenses by 20% by controlling supply inventories.
a Spearheaded multiple office relocations.
a Led contemporary men's and women's line presentations at tradeshows in Las Veg
as and San Diego.
ADDITIONAL RETAIL MANAGEMENT EXPERIENCE
Nordstrom, Brea and Santa Ana, CA (2004 a" 2006)
Assistant Department Manager
Managed, interviewed, hired, and developed a staff of up to 30 Sales Team employ
ees. Controlled product inventories. Oversaw daily sales floor merchandising.
Ensured top customer service.
Selected Achievements
a Exceeded all sales targets by creating and implementing in-store brand promoti
ons.
a Promoted from Sales Associate to Nike Product Specialist to Assistant Departme
nt Manager within 1 year of hiring.
EDUCATION
Bachelor of Arts in Communications
Public Relations Concentration, Business Administration Minor
California State University, Bakersfield, Bakersfield, CA (2005)
Associate of Arts in Liberal Arts
Riverside Community College, Riverside, CA (2002)
TECHNICAL SKILLS
Microsoft Office Suite
Windows and Mac Operating Systems
Full Circle