DENO KRILLIES

2326 Sweetbrier Court a Dunedin, Florida 34698

(727) 418-2544 a dk85322c@westpost.net
VICE PRESIDENT a GENERAL MANAGER a REGIONAL MANAGER a DISTRICT MANAGER
Results-oriented executive with extensive hands-on experience and a proven abili
ty to improve performance. Oversees all aspects of operations, solving problems,
making tough decisions and aligning individual efforts with overall goals. Secu
res greater market share and expands service reach. Applies team-building skills
to motivate and inspire employees. Successfully manages revenue and profits, dr
iving growth with innovation and efficiency. Forges strong relationships with ke
y accounts. Areas of expertise:
Leadership a Team Building a Marketing & Sales a Strategic Planning a Service De
livery a Operations
Purchasing a Accounting a Distribution a Entrepreneurship a Turnarounds a Merger
s & Acquisitions
Public & Private Sector a Analysis a Problem-Solving a Process Improvement a Reo
rganizations
Account Management a P&L a Performance Management a Revenue Generation a Product
Launches
PROFESSIONAL EXPERIENCE
ANGELICA CORPORATION, Alpharetta, Georgia a 2003-Present
Commercial laundry service focusing on the health care industry; approximately 6
,400 employees and annual revenue of $425.5M.
Florida Market Vice President (2005-2009): Led Florida market operations at the
Safety Harbor and Holly Hill service centers, overseeing 480 employees engaged i
n generating more than $27M in annual sales. Directed all aspects of operations
related to the processing of 60M pounds of reusable textiles and associated prod
ucts per year, including sales, service and distribution activities. Drove reven
ue generation initiatives and managed P&L. Forged and retained key account relat
ionships, liaising with C-level client contacts and negotiating long-term agreem
ents spanning 3-5 years.
Key Accomplishments:
a Drove $1.9M sales increase (nearly 7.5%) and improved market income 41.1% to $
2.5M+.
a Skillfully managed contentious relationship with a major account (HCA), improv
ing relationships on a local level and consequently forging stronger ties at the
divisional and corporate levels as well.
a Salvaged at-risk accounts and simultaneously garnered top-tier customer satisf
action ratings, including the highest market customer satisfaction rate in 2006
and 2nd highest in 2007-2008.
a Significantly improved Holly Hill workflow to increase productivity dramatical
ly a" from 105 pounds per operator to 154.
a Saved $220K per year by restructuring delivery routes and times.
a Launched innovative new products to meet customer needs and generate additiona
l revenue.
a Led effort to expand relationships with existing customers and develop new bus
iness via product promotion strategy.
Note: Currently serving as a Consultant to Angelica Corporation on a contract ba
sis.
General Manager (2003-2005): Directed operations at a major service center engag
ed in processing 36M pounds of materials per year, leading a team of 8 direct re
ports and overseeing a total of 287 staff. Managed business functions such as sa
les, service and distribution activities. Continuously improved processes. Devel
oped strong customer relationships and ensured excellent service delivery.
[Continued next page]
DENO KRILLIES a Page 2 a dk85322c@westpost.net

Key Accomplishments:
a Consistently emphasized customer service, achieving companyas 2nd highest scor
e in 2005, 2007 and 2008.
a Drove operational efficiency and outperformed acquisition pro forma projection
s.

NATIONAL LINEN SERVICE, Atlanta, Georgia a 1988-2003

Leading commercial linen service company with nearly 15K employees and annual sa
les of $550M.
Vice President and General Manager: Supervised operations at 3 Tampa Bay area pl
ants, including 2 traditional operations serving the health care, hospitality an
d industrial sectors and a new venture engaged in providing sterile reusable tex
tiles to health care customers. Managed 6 direct reports overseeing 210 employee
s in plants generating $22M annually. Led all facets of operations, including sa
les, service and distribution. Managed P&L. Forged strong customer relationships
. Turned around underperforming operations throughout region.
Key Accomplishments:
a Spearheaded launch of FDA-approved sterile processing plant, playing a key rol
e in planning, design, implementation and marketing of 1st facility of its kind
in the industry.
a Launched automated processing facility in Texas that became the only plant dur
ing that time period to make a profit in the 1st year.
a Served as turnaround specialist, successfully reorganizing operations in Virgi
nia, Tennessee and Georgia, receiving numerous prestigious performance, quality
and innovation awards.
a Retained core employee group under extremely challenging circumstances prior t
o company acquisition.
CAREER NOTE: Additional career history includes other executive roles within the
textile industry. Details are available upon request.
EDUCATION & PROFESSIONAL TRAINING
Associate of Science in Business Administration & Accounting
Wright Junior College, Chicago, Illinois
Milliken & Company Quality Seminar: Partners for Profit a ASHI Certified CPR and
AED
PROFESSIONAL AFFILIATIONS
Textile Rental Services Association of America
COMPUTER SKILLS
Microsoft Office Suite a VPN Client a Salesforce.com a Saucon
LANGUAGES
Conversational Greek