LORI KRESSLER

171 Rose Inn Ave.

Nazareth, PA 18064
Home: 610.746.3594 Mobile: 610.509.2978 lk8728ca@westpost.net

SUMMARY of QUALIFICATIONS
Seventeen years experience is the foundation for this dedicated, well organized
business professional with background in customer relations, marketing, and admi
nistration. Managed crucial projects while interacting with various levels of m
anagement. A highly motivated individual, with excellent interpersonal skills,
organizational and analytical problem solving skills all while maintaining a hig
h level of integrity and strong work ethic. A valued team player who thrives in
a fast-paced work environment with the ability to independently manage several
projects with little supervision.

PROFESSIONAL EXPERIENCE

INNOVATIVE CONTROL SYSTEMS, INC., Wind Gap, PA 2001 - May 2010

Sales and Marketing Coordinator
Coordinated sales and marketing efforts with all other divisions of the company.
*Collaborated with key members of sales, support, and production departments to
develop and implement a successful order-to-delivery process.
*Served as a highly successful company spokesperson, which generated positive me
dia relations within the industry.
*Designed advertisements, brochures, and other promotional items.
*Published company newsletter, press releases, and other industry related articl
es.
*Lead liaison for coordinating, organizing and planning company tradeshows and t
raining seminars for existing clients.

Project Manager
Managed new system orders through completion of installation.
*Successfully interacted with customers to generate repeat and referral business
, which resulted in a 10% increase of new product orders.
*Served as primary point of contact for customer relations.
*Strong communication, customer service, and organizational skills, which increa
sed customer satisfaction and realized 100% on-time delivery of assigned project
s.
*Accurate statistical data analysis of sales projections to actual revenue dolla
rs to assist in purchasing requirements.
*Processed $8 million in sales a year from signed contract to final installment
of equipment.
*Coordinated delivery dates of equipment with customer's construction schedule.
*Scheduled an average of 150 new installations per year which maximized training
opportunity in coordination with opening of customer's business.
*Ensured on-time delivery of equipment by collecting required payments as necess
ary.
*Gathered required applications to initialize credit card and gift card processi
ng.
*Scheduled all travel arrangements for technician to arrive onsite for installat
ion while remaining within available budget.
LORI KRESSLER PAGE TWO
OVER THE RAINBOW DAYCARE CENTER, INC., Wind Gap, PA 1997 - 2001
Business Manager
Management of administrative functions and center enrollment.
*Highly effective leadership, communication, motivational, and inspirational ski
lls were utilized to manage staff and maintained a 98% employee retention ratio.
*Promoted and tracked training compliance thereby achieving 100% compliance.
*Focus on key objectives, managed business processes, operations, planned and ob
tained collaboration across all business units.
*Coordinated the procurement of service for the organization to comply with comp
any policies and practices.
*Coordinated organizational budgets to ensure accuracy.

LIFT-ALL EAST, INC., Bethlehem, PA 1996 - 1997

Business Administrator
Coordinated sales and production of new business.
*Liaison between all internal operations and outside Territory Sales Managers.
*Maintained financial data to provide accurate analysis on a weekly basis.
*Created and distributed requested quotes and contracts for new business to terr
itory sales managers.
*Maintained job files and log book for all installation jobs.
*Reviewed new orders for complete costs and price accuracy.
*Scheduled all new orders in Production to meet customer's expected delivery dat
es.

DAY-TIMER INC., Allentown, PA 1995 - 1996

Seminar Sales Service Representative
Promoted seminar to existing client base.
*Contacted existing client base via telephone to inform and educate on the benef
its of a time management seminar.
*Serviced accounts by scheduling the client to attend the seminar being provided
in their area and any follow-up work which may apply.

DUN & BRADSTREET, Bethlehem, PA 1993 - 1995

Business Analyst
Assisted customers in making the most profitable business decisions.
*Order taking for existing clients through inbound sales.
*Up-selling of more in-depth business reports to customers by solution selling t
echniques.
*Enhanced customer focused relationships utilizing solution selling skills.

Sales Lead Generator

*Qualified prospects for new business.
*Selling of special packages to pre-qualified prospects.
*Generation of new business through direct customer contact.
LORI KRESSLER PAGE THREE

EDUCATION
MILLERSVILLE UNIVERSITY, Millersville, PA 1989 - 1993
BS, Business Administration
Concentration in Marketing and Management

TECHNICAL SKILLS
* Microsoft Office * Microsoft CRM
* Microsoft Power Point * Microsoft Excel
* Adobe Photoshop * Alere Accounting